Apparatus and method for providing status information telecommunication

• US 9,054,910 B1
• Filed: 01/03/2007
• Issued: 06/09/2015
• Est. Priority Date: 09/20/2002
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Burritt, David Ray, Michaelis, Paul Roller, Wilson, Lee Joseph
• Primary Examiner(s): TRAN, ELLEN C
• Application Number:
  US11/649,901
• Time in Patent Office: 3,079 Days
• Field of Search: 370352-354, 370/401, 713168-170, 713/185, 713/191, 455/412.1, 455/466, 379/52, 379/71, 379/72, 379/88.17, 379/90.01, 379/93.15, 379/93.17, 379/100.09, 379/114.01, 379/142.15, 379/112.17, 379/355.02, 726/11, 704/271, 704/272
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1059 End-user terminal functionalities specially adapted for real-time communication
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/1309 Apparatus individually associated with a subscriber line, line circuits
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13096 Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13376 Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/0087 Network testing or monitoring arrangements

Abstract

A method and apparatus provide terminal status information by a telecommunication terminal as audio information by generating terminal status information by a telecommunication terminal; establishing a direct connection by a monitor computer to the telecommunication terminal via a direct link to the telecommunication terminal; transmitting the generated terminal status information to the monitor computer by the telecommunication terminal via the direct link; converting the generated terminal status information to audio terminal status information by the monitor computer; and presenting the audio terminal status information to a user of the telecommunication terminal. In addition, the method and apparatus establish a firewall by the telecommunication terminal to prevent the monitor computer from communicating on a network to which the telecommunication terminal is connected whereby the monitor computer is also denied access to other devices connected to the network.

Claims

1. A method for providing terminal status information by a telephone set as audio information, comprising:

generating terminal status information by a telephone set;

establishing a direct connection by a monitor computer to the telephone set via a direct link to the telephone set;

transmitting the generated terminal status information to the monitor computer by the telephone set via the direct link;

converting the generated terminal status information to audio terminal status information by the monitor computer; and

presenting the audio terminal status information to a user of the telephone set.

2. The method of claim 1 further comprises presenting the generated terminal status information as visual information on a visual display.

3. The method of claim 1 further comprises establishing a firewall by the telephone set to prevent the monitor computer from communicating on a network to which the telephone set is connected whereby the monitor computer is also denied access to other devices connected to the network.

4. The method of claim 1 further comprises establishing a firewall by the telephone set to prevent the monitor computer from activating any operations in the telephone set unrelated to analysis and presentation of terminal status information.

5. The method of claim 1 wherein the direct link is at least one of a wireless or a wired link.

6. The method of claim 1 wherein the presenting comprises producing the audio terminal status information on the telephone set.

7. The method of claim 6 wherein the presenting further comprises transmitting the audio terminal status information from the monitor computer to the telephone set.

8. The method of claim 6 wherein the audio terminal status information is produced by a CODEC used for telecommunication voice information of telecommunication calls.

9. The method of claim 6 wherein the audio terminal status information is produced by an audio generator other than a CODEC used for telecommunication voice information of telecommunication calls.

10. A method for providing terminal status information intended for visual presentation as audio information, comprising:

establishing a direct connection by a monitor computer to a telephone set via a direct link to the telephone set;

receiving terminal status information intended for visual presentation by the telephone set via a network from a network-connected device;

transmitting terminal status information intended for visual presentation to the monitor computer by the telephone set via the direct link;

converting the terminal status information intended for visual presentation to audio terminal status information by the monitor computer; and

presenting the audio terminal status information to a user of the telephone set.

11. The method of claim 10 further comprises establishing a firewall by the telephone set to prevent the monitor computer from communicating on the network whereby the monitor computer is also denied access to all other network-connected devices.

12. The method of claim 10 further comprises establishing a firewall by the telephone set to prevent the monitor computer from activating any operations in the telephone set unrelated to analysis and presentation of terminal status information.

13. The method of claim 10 wherein the direct link is at least one of a wireless or a wired link.

14. The method of claim 10 wherein the presenting comprises producing the audio terminal status information on the telephone set.

15. The method of claim 14 wherein the presenting further comprises transmitting the audio terminal status information from the monitor computer to the telephone set.

16. The method of claim 14 wherein the audio terminal status information is produced by a CODEC used for telecommunication voice information of telecommunication calls.

17. The method of claim 14 wherein the audio terminal status information is produced by an audio generator other than a CODEC used for telecommunication voice information of telecommunication calls.

18. The method of claim 10 wherein the endpoint is a telecommunication switching system.

19. The method of claim 10 wherein the endpoint is another telephone set.

20. The method of claim 10 wherein presenting comprises producing the audio terminal status information on the monitor computer.

21. A computer-non-transitory readable medium for providing terminal status information by a telephone set as audio information, comprising computer non-transitory executable instructions configured for:

generating terminal status information by a telephone set;

establishing a direct connection by a monitor computer to the telephone set via a direct link to the telephone set;

transmitting the generated terminal status information to the monitor computer by the telephone set via the direct link;

converting the generated terminal status information to audio terminal status information by the monitor computer; and

presenting the audio terminal status information to a user of the telephone set.

22. The computer-non-transitory readable medium of claim 21 further comprises computer non-transitory executable instructions for establishing a firewall by the telephone set to prevent the monitor computer from communicating on a network to which the telephone set is connected whereby the monitor computer is also denied access to other devices connected to the network.

23. The computer-non-transitory readable medium of claim 21 further comprises computer non-transitory executable instructions for establishing a firewall by the telephone set to prevent the monitor computer from activating any operations in the telephone set unrelated to analysis and presentation of terminal status information.

24. The computer-non-transitory readable medium of claim 21 wherein the direct link is at least one of a wireless or a wired link.

25. The computer-non-transitory readable medium of claim 21 wherein the computer non-transitory executable instructions for presenting comprise computer non-transitory executable instructions for producing the audio terminal status information on the telephone set.

26. The computer-non-transitory readable medium of claim 21 wherein the computer non-transitory executable instructions for presenting comprise computer non-transitory executable instructions for producing the audio terminal status information on the monitor computer.

27. The computer-non-transitory readable medium of claim 25 wherein the computer non-transitory executable instructions for presenting further comprise computer non-transitory executable instructions for transmitting the audio terminal status information from the monitor computer to the telephone set.

28. A computer-non-transitory readable medium for providing terminal status information intended for visual presentation as audio information, comprising computer non-transitory executable instructions configured for:

establishing a direct connection by a monitor computer to a telephone set via a direct link to the telephone set;

receiving terminal status information intended for visual presentation by the telephone set via a network from a network-connected device;

transmitting terminal status information intended for visual presentation to the monitor computer by the telephone set via the direct link;

converting the terminal status information intended for visual presentation to audio terminal status information by the monitor computer; and

presenting the audio terminal status information to a user of the telephone set.

29. The computer-non-transitory readable medium of claim 28 further comprises computer non-transitory executable instructions for establishing a firewall by the telephone set to prevent the monitor computer from communicating on the network whereby the monitor computer is also denied access to all other network-connected devices.

30. The computer-non-transitory readable medium of claim 28 further comprises computer non-transitory executable instructions for establishing a firewall by the telephone set to prevent the monitor computer from activating any operations in the telephone set unrelated to analysis and presentation of terminal status information.

31. The computer-non-transitory readable medium of claim 28 wherein the direct link is at least one of a wireless or a wired link.

32. The computer-non-transitory readable medium of claim 28 wherein the computer non-transitory executable instructions for presenting comprise computer non-transitory executable instructions for producing the audio terminal status information on the telephone set.

33. The computer-non-transitory readable medium of claim 28 wherein the computer non-transitory executable instructions for presenting comprise computer non-transitory executable instructions for producing the audio terminal status information on the monitor computer.

34. The computer-non-transitory readable medium of claim 32 wherein the computer non-transitory executable instructions for presenting further comprise computer non-transitory executable instructions for transmitting the audio terminal status information from the monitor computer to the telephone set.

35. The computer-non-transitory readable medium of claim 28 wherein the endpoint is a telecommunication switching system.

36. The computer-non-transitory readable medium of claim 28 wherein the endpoint is another telephone set.

37. The computer-non-transitory readable medium of claim 32 wherein presenting comprises producing the audio terminal status information on the monitor computer.