Method and system for detecting symptoms and determining an optimal remedy pattern for a faulty device
First Claim
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1. A computer implemented method executed by one or more computing devices for detecting one or more symptoms and determining an optimal remedy pattern for one or more faulty components of a faulty device, the method comprising:
- detecting the one or more symptoms in the faulty device that are occurring due to the one or more faulty components in the faulty device;
identifying the one or more faulty components from a plurality of components of the system based on the detected one or more symptoms;
performing one or more tests for each identified faulty component to confirm the one or more faulty components and to check status of the faulty device;
extracting historical data stored in a database; and
determining the optimal remedy pattern for the identified one or more faulty components based on;
the extracted historical data;
cost information;
a remedy cost without testing; and
a remedy cost with testing.
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Abstract
Computer-implemented systems, methods, and computer-readable media electronic for detecting symptoms and determining an optimal remedy pattern for one or more faulty components of a device is disclosed. First the symptoms of the faulty device are detected and associated faulty components of the device are identified. Different tests are performed to confirm the status of the faulty components. Based on the historical data, cost information and remedy cost function an optimal remedy pattern is determined.
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Citations
27 Claims
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1. A computer implemented method executed by one or more computing devices for detecting one or more symptoms and determining an optimal remedy pattern for one or more faulty components of a faulty device, the method comprising:
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detecting the one or more symptoms in the faulty device that are occurring due to the one or more faulty components in the faulty device; identifying the one or more faulty components from a plurality of components of the system based on the detected one or more symptoms; performing one or more tests for each identified faulty component to confirm the one or more faulty components and to check status of the faulty device; extracting historical data stored in a database; and determining the optimal remedy pattern for the identified one or more faulty components based on; the extracted historical data; cost information; a remedy cost without testing; and a remedy cost with testing. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer implemented method executed by one or more computing devices for determining an optimal remedy pattern for one or more faulty components of a faulty device, the method comprising:
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receiving one or more symptoms identified in the faulty device; identifying one or more faulty components associated with each of the one or more symptoms; determining status of the faulty device by a probabilistic engine; computing a remedy cost with testing and a remedy cost without testing based on cost information of the system; determining the optimal remedy pattern using the remedy cost with testing, provided the remedy cost with testing is less than the remedy cost without testing; determining the optimal remedy pattern using the remedy cost without testing, provided the remedy cost with testing is more than the remedy cost without testing; and updating historical data of the probabilistic engine with the determined optimal remedy pattern. - View Dependent Claims (8, 9, 10)
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11. A remedy system for detecting symptoms and determining optimal remedy pattern for one or more faulty components of a faulty device, the remedy system comprising:
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a symptoms detection and analysis module configured to; detect one or more symptoms in the faulty device that are occurring due to the one or more faulty components in the faulty device; determine the one or more faulty components from a plurality of components of the faulty device based on the detected one or more symptoms; provide the detected one or more symptoms and the determined one or more faulty components to an optimal remedy pattern module; an activity discovery module configured to; extract historical data of the faulty device stored in a database and send the historical data to the optimal remedy pattern module; a testing module configured to; perform one or more tests for each determined faulty component to confirm the one or more faulty components and to check status of the faulty device; and the optimal remedy pattern module configured to; determine the optimal remedy pattern for the detected one or more symptoms based on; the extracted historical data; a cost information; a remedy cost without testing; and a remedy cost with testing. - View Dependent Claims (12, 13)
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14. A optimal remedy pattern system comprising:
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a probabilistic engine configured to; receive one or more symptoms identified in a faulty device; identify one or more faulty components associated with the each symptom; determine the faulty device status; a calculating module configured to; compute a remedy cost with testing and a remedy cost without testing based on cost information of the faulty device; a processing module configured to; determine the optimal remedy pattern using the remedy cost with testing provided the remedy cost with testing is less than the remedy cost without testing; and determine the optimal remedy pattern using the remedy cost without testing provided the remedy cost with testing is more than the remedy cost without testing; and a remedying module configured to; update historical data of the probabilistic engine with the determined optimal remedy pattern. - View Dependent Claims (15, 16, 17)
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18. A computer program product comprising a non-transitory computer usable medium having a computer readable program code embodied therein for detecting one or more symptoms and determining an optimal remedy pattern for one or more faulty components of a faulty device, the product comprising:
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program code adapted for detecting the one or more symptoms in the faulty device that are occurring due to the one or more faulty components in the faulty device; program code adapted for identifying the one or more faulty components from a plurality of components of the system based on the detected one or more symptoms; program code adapted for performing one or more tests for each identified faulty component to confirm the one or more faulty components and to check status of the faulty device; program code adapted for extracting historical data stored in a database; and program code adapted for determining the optimal remedy pattern for the identified one or more faulty components based on; the extracted historical data; cost information; a remedy cost without testing; and a remedy cost with testing. - View Dependent Claims (19, 20, 21, 22, 23)
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24. A computer program product comprising a non-transitory computer usable medium having a computer readable program code embodied therein for determining an optimal remedy pattern for one or more faulty components of a faulty device, the product comprising:
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program code adapted for receiving one or more symptoms identified in the faulty device; program code adapted for identifying one or more faulty components associated with each of the one or more symptoms; program code adapted for determining status of the faulty device by a probabilistic engine; program code adapted for computing a remedy cost with testing and a remedy cost without testing based on cost information of the system; program code adopted for determining the optimal remedy pattern using the remedy cost with testing, provided the remedy cost with testing is less than the remedy cost without testing; program code adapted for determining the optimal remedy pattern using the remedy cost without testing, provided the remedy cost with testing is more than the remedy cost without testing; and program code adapted for updating historical data of the probabilistic engine with the determined optimal remedy pattern. - View Dependent Claims (25, 26, 27)
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Specification