System and method for order fulfillment

• US 9,064,226 B2
• Filed: 08/01/2006
• Issued: 06/23/2015
• Est. Priority Date: 08/01/2006
• Status: Active Grant

• Current Assignee: Speedgrocer LP
• Original Assignee: John Stuart Fitts, Matthew S. Waller
• Inventors: Waller, Matthew S., Fitts, John Stuart
• Primary Examiner(s): Misiaszek, Michael
• Application Number:
  US11/461,497
• Publication Number:
  US 20080029595A1
• Time in Patent Office: 3,248 Days
• Field of Search: 705/26, 705/27, 705 261- 272
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

A system and method for order fulfillment includes receiving an order for a plurality of items, initiating collection of the plurality of items for the order, detecting presence of a user at a selected one of a plurality of delivery locations when the plurality of items are ready for delivery, and initiating delivery of the items to the user at the selected delivery location.

Claims

1. A method for fulfilling an order, comprising:

receiving an order, by a fulfillment center, for a plurality of items;

initiating, by a processor, collection of the plurality of items for the order;

detecting, at the fulfillment center with a reader device, presence of a user in a vehicle at a first delivery location of a plurality of locations situated along a drive through lane at the fulfillment center when the plurality of items are not ready for delivery;

retrieving, by the processor, the user'"'"'s past transaction history at the fulfillment center, wherein the past transaction history is retrieved after receiving the order and after automatically detecting the presence of the user at the first delivery location at the fulfillment center;

presenting advertisements to the user with a display device at the first delivery location along the drive through lane based on the retrieved past transaction history of the user at the fulfillment center;

after detecting presence and presenting advertisements to the user at the first delivery location, detecting presence of the user at a second delivery location of the plurality of locations at the fulfillment center, wherein the second delivery location is situated along the drive through lane at a point distinct from the first location;

in response to detecting presence of the user at the second delivery location and prior to fulfilling the order for the plurality of items, presenting advertisements to the user at the second delivery location of the plurality of locations along the drive through lane at the fulfillment center based on the retrieved past transaction history of the user at the fulfillment center, wherein the plurality of items are ready for delivery to the user while the user is at the second delivery location; and

initiating delivery of the items to the user at one of the plurality of locations.

2. The method of claim 1, wherein steps are performed at a fulfillment center and further comprising detecting presence of the user at the fulfillment center before detecting presence of the user at any delivery location of the plurality of locations.

3. The method of claim 2, wherein initiating the collection of the plurality of items for the order occurs after detecting the presence of the user at the fulfillment center.

4. The method of claim 1, wherein receiving an order for a plurality of items comprises a selected one of:

receiving a scheduled order from the user before the user arrives at a fulfillment center;

receiving an in-person order at the fulfillment center from the user;

or

retrieving a recurring order associated with the user.

5. The method of claim 1, wherein the plurality of items is grocery items, and further comprising:

collecting first items of the plurality of items from a non-refrigerated region;

collecting second items of the plurality of items from a refrigerated region; and

storing the plurality of items as a completed order in a queuing station to await delivery to the user, wherein the queuing station comprises temporary non-refrigerated storage for the first items and temporary refrigerated storage for the second items.

6. The method of claim 1, wherein prior to receiving an order, the method further comprises:

reading an identifier associated with the user; and

if the identifier is not associated with an existing account, establishing a new account for the user.

7. The method of claim 6, wherein the identifier is a radio frequency tag associated with a vehicle operated by the user.

8. The method of claim 1, wherein the user is a customer associated with the order, and detecting presence of the user comprises reading a radio frequency tag associated with a vehicle operated by the user.

9. The method of claim 1, wherein detecting presence of the user comprises:

detecting presence of the user at the first delivery location using a first reader; and

detecting, after the user has moved from the first delivery location, presence of the user at a second delivery location using a second reader.

10. The method of claim 1, further comprising:

detecting that the user is not present at a selected delivery location; and

indicating that the order has been fulfilled.

11. The method of claim 1, wherein the user moves through the fulfillment center in the vehicle along a drive though lane that includes the first delivery location and the second delivery location, and the user is not required to leave the vehicle before departing the fulfillment center.

12. A non-transitory computer readable medium including logic, the logic, when executed by a processor, operable to perform the following steps:

receive an order, by a fulfillment center, for a plurality of items;

initiate collection of the plurality of items for the order;

detect, at the fulfillment center with a reader device, presence of a user in a vehicle at a first delivery location of a plurality of locations situated along a drive through lane at the fulfillment center when the plurality of items are not ready for delivery;

retrieve the user'"'"'s past transaction history at the fulfillment center, wherein the past transaction history is retrieved after receiving the order and after automatically detecting the presence of the user at the first delivery location at the fulfillment center;

present advertisements to the user with a display device at the first delivery location along the drive through lane based on the retrieved past transaction history of the user at the fulfillment center;

after detecting presence and presenting advertisements to the user at the first delivery location, detect presence of the user at a second delivery location of the plurality of locations at the fulfillment center, wherein the second delivery location is situated along the drive through lane at a point distinct from the first location;

in response to detecting presence of the user at the second delivery location and prior to fulfilling the order for the plurality of items, present advertisements to the user at the second delivery location of the plurality of locations at the fulfillment center along the drive through lane based on the retrieved past transaction history of the user at the fulfillment center, wherein the plurality of items are ready for delivery to the user while the user is at the second delivery location; and

initiate delivery of the items to the user at one of the plurality of locations.

13. The computer readable medium of claim 12, the logic further operable to detect presence of the user at the fulfillment center before detecting presence of the user at any delivery location of the plurality of locations.

14. The computer readable medium of claim 13, wherein initiating the collection of the plurality of items for the order occurs after detecting the presence of the user at the fulfillment center.

15. The computer readable medium of claim 12, wherein receiving an order for a plurality of items comprises the logic further operable to:

receive a scheduled order from the user before the user arrives at a fulfillment center;

receive an in-person order at the fulfillment center from the user;

or

retrieve a recurring order associated with the user.

16. The computer readable medium of claim 12, wherein the plurality of items is grocery items, and the logic further operable to:

collect first items of the plurality of items from a non-refrigerated region;

collect second items of the plurality of items from a refrigerated region; and

store the plurality of items as a completed order in a queuing station to await delivery to the user, wherein the queuing station comprises temporary non-refrigerated storage for the first items and temporary refrigerated storage for the second items.

17. The computer readable medium of claim 12, wherein prior to receiving an order, the logic further operable to:

read an identifier associated with the user; and

if the identifier is not associated with an existing account, establish a new account for the user.

18. The computer readable medium of claim 17, wherein the identifier is a radio frequency tag associated with a vehicle operated by the user.

19. The computer readable medium of claim 12, wherein the user is a user associated with the order, and detecting presence of the user comprises the logic further operable to read a radio frequency tag associated with a vehicle operated by the user.

20. The computer readable medium of claim 12, wherein detecting presence of the user, the logic further operable to:

detect presence of the user at a first delivery location using a first reader; and

detect, after the user has moved from the first delivery location, presence of the user at the second delivery location using a second reader.

21. The computer readable medium of claim 12, the logic further operable to:

detect that the user is not present at the selected delivery location; and

indicate that the order has been fulfilled.

22. A system fulfilling an order, comprising:

means for receiving an order, by a fulfillment center, for a plurality of items;

means for initiating collection of the plurality of items for the order;

means for detecting, at the fulfillment center, presence of a user in a vehicle at a first delivery locations of a plurality of locations situated along a drive through lane at the fulfillment center when the plurality of items are not ready for delivery;

means for retrieving the user'"'"'s past transaction history at the fulfillment center, wherein the past transaction history is retrieved after receiving the order and after automatically detecting the presence of the user at the first delivery location at the fulfillment center;

means for presenting advertisements to the user at the first delivery location along the drive through lane based on the retrieved past transaction history of the user at the fulfillment center;

after detecting presence and presenting advertisements to the user at the first delivery location, means for detecting presence of the user at a second delivery location of the plurality of locations at the fulfillment center, wherein the second delivery location is situated along the drive through lane at a point distinct from the first location; and

means for presenting advertisements to the user at the second delivery location of the plurality of locations along the drive through lane at the fulfillment center based on the retrieved past transaction history of the user at the fulfillment center in response to detecting presence of the user at the second delivery location and prior to fulfilling the order for the plurality of items, wherein the plurality of items are ready for delivery to the user while the user is at the second delivery location.