Computer implemented methods and apparatus for providing group-related social network information

• US 9,064,287 B2
• Filed: 08/14/2012
• Issued: 06/23/2015
• Est. Priority Date: 10/13/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Mencke, Rasmus
• Primary Examiner(s): Dalencourt, Yves
• Application Number:
  US13/585,556
• Publication Number:
  US 20130097253A1
• Time in Patent Office: 1,043 Days
• Field of Search: 709/201, 709/217, 709/229, 706/45
• US Class Current: 1/1
• CPC Class Codes: G06F 16/2282 Tablespace storage structures; Management thereof
• CPC Class Codes: G06F 16/51 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Disclosed are computer implemented methods, apparatus, systems, and computer readable media for providing information to an information feed associated with a group of an online social network. In some implementations, a network communication including a group address and data is received at a computing device. The group address is encoded to include a first identifier associating the network communication with a first user and a second identifier associating the network communication with the group. The group address is decoded to obtain the first identifier and the second identifier. At least a portion of the data in the network communication is provided as an information update to the information feed associated with the group, and the information update is included in the information feed for display on a display device.

Claims

1. A method for providing information to an information feed associated with a designated group of users of an online social network implemented in an enterprise using a database system, the group of users of the social network having a distinct social network designator stored in or in association with the database system, the method comprising:

receiving, at a computing device associated with the database system, a network communication including data associated with one or more business records associated with the enterprise and stored in the database system, the network communication being addressed to a designated group address associated with the group of users of the social network for receiving electronic communications, the designated group address being other than a social network designator and being a network address external to the social network, the network communication including a format other than a feed format of information feeds of the social network;

processing, using the database system, the network communication to associate the distinct social network designator of the group with the designated group address or information based on the designated group address of the network communication;

providing, using the database system, at least a portion of the data in the network communication as an information update to the information feed associated with the group; and

providing the information feed including at least the portion of the data from the database system in a format suitable for inclusion in an information feed to one or more members in the group for display on a display device.

2. The method recited in claim 1, wherein the one or more users in the group of users is associated with one of a plurality of tenants in a multi-tenant database environment.

3. The method recited in claim 1, wherein an identifier associates the network communication with a group record stored in one or more databases accessible to the computing device.

4. The method recited in claim 1, further comprising:

verifying that the designated group address is associated with the group.

5. The method recited in claim 1, wherein the network communication further includes a sender address, the method further comprising:

authenticating the sender address.

6. The method recited in claim 1, wherein the network communication further includes a sender address, the method further comprising:

determining that the sender address identifies a user in the group.

7. The method recited in claim 1, wherein the network communication further includes a sender address, the method further comprising:

sending a notification regarding a status of the network communication to the sender address.

8. The method recited in claim 1, wherein the network communication further includes a sender address, the method further comprising:

determining a number of network communications received having the same sender address; and

determining that the number of network communications received having the same sender address is less than a specified number.

9. The method recited in claim 1, wherein the data in the network communication includes an attachment.

10. The method recited in claim 1, wherein the network communication is received in the form of an e-mail.

11. The method recited in claim 1, further comprising:

storing the data in the database system, the database system being accessible to a plurality of tenants in a multi-tenant database environment.

12. A computer program product comprising code to be executed by one or more processors when retrieved from a non-transitory tangible computer-readable storage medium, the code comprising instructions configured to cause a method to be performed for providing information to an information feed associated with a designated group of users of an online social network implemented in an enterprise using a database system, the group of users of the social network having a distinct social network designator stored in or in association with the database system, the method comprising:

receiving, at a computing device associated with the database system, a network communication including data associated with one or more business records associated with the enterprise and stored in the database system, the network communication being addressed to a designated group address associated with the group of users of the social network for receiving electronic communications, the designated group address being other than a social network designator and being a network address external to the social network, the network communication including a format other than a feed format of information feeds of the social network;

processing, using the database system, the network communication to associate the distinct social network designator of the group with the designated group address or information based on the designated group address of the network communication;

providing, using the database system, at least a portion of the data in the network communication as an information update to the information feed associated with the group; and

providing the information feed including at least the portion of the data from the database system in a format suitable for inclusion in an information feed to one or more members in the group for display on a display device.

13. The non-transitory tangible computer-readable storage medium of claim 12, wherein an identifier associates the network communication with a group record stored in one or more databases accessible to the computing device.

14. The non-transitory tangible computer-readable storage medium of claim 12, the method further comprising:

verifying that the designated group address is associated with the group.

15. The non-transitory tangible computer-readable storage medium of claim 12, wherein the network communication further includes a sender address, the method further comprising:

authenticating the sender address.

16. The non-transitory tangible computer-readable storage medium of claim 12, wherein the network communication further includes a sender address, the method further comprising:

determining that the sender address identifies a user in the group.

17. The non-transitory tangible computer-readable storage medium of claim 12, wherein the network communication further includes a sender address, the method further comprising:

sending a notification regarding a status of the network communication to the sender address.

18. The non-transitory tangible computer-readable storage medium of claim 12, wherein the network communication further includes a sender address, the method further comprising:

determining a number of network communications received having the same sender address; and

determining that the number of network communications received having the same sender address is less than a specified number.

19. One or more computing devices for providing information to an information feed associated with a designated group of users of an online social network implemented in an enterprise using a database system, the group of users of the social network having a distinct social network designator stored in or in association with the database system, the one or more computing devices comprising:

one or more processors operable to execute one or more instructions to;

receive, at a computing device associated with the database system, a network communication including data associated with one or more business records associated with the enterprise and stored in the database system, the network communication being addressed to a designated group address associated with the group of users of the social network for receiving electronic communications, the designated group address being other than a social network designator and being a network address external to the social network, the network communication including a format other than a feed format of information feeds of the social network;

process, using the database system, the network communication to associate the distinct social network designator of the group with the designated group address or information based on the designated group address of the network communication;

provide, using the database system, at least a portion of the data in the network communication as an information update to the information feed associated with the group; and

provide the information feed including at least the portion of the data from the database system in a format suitable for inclusion in an information feed to one or more members in the group for display on a display device.

20. The one or more computing devices of claim 19, wherein an identifier associates the network communication with a group record stored in one or more databases accessible to the computing device.

21. The one or more computing devices of claim 19, the one or more processors further operable to execute one or more instructions to:

verify that the designated group address is associated with the group.

22. The one or more computing devices of claim 19, wherein the network communication further includes a sender address, the one or more processors further operable to execute one or more instructions to:

authenticate the sender address.

23. The one or more computing devices of claim 19, wherein the network communication further includes a sender address, the one or more processors further operable to execute one or more instructions to:

determine that the sender address identifies a user in the group.

24. The one or more computing devices of claim 19, wherein the network communication further includes a sender address, the one or more processors further operable to execute one or more instructions to:

send a notification regarding a status of the network communication to the sender address.

25. The one or more computing devices of claim 19, wherein the network communication further includes a sender address, the one or more processors further operable to execute one or more instructions to:

determine a number of network communications received having the same sender address; and

determine that the number of network communications received having the same sender address is less than a specified number.