System for queue and service management
First Claim
1. A system for service queue management, said system comprising:
- one or more devices comprising a ticket dispenser, the ticket dispenser comprising;
a proximity sensor configured to;
detect a proximity of a user;
generate an indication to join the service queue based on the detected proximity; and
cause the request to join the selected service queue to be communicated from the ticket dispenser to the computer based at least in part on the indication;
a computer having one or more physical processors programmed by computer program instructions that, when executed by the one or more physical processors, cause the computer to;
receive a request to join a service queue from the one or more devices, wherein the service queue relates to a sequence in which at least a first order to be placed at a department of a retail store and at least a second order to be placed at the department are to be taken;
generate service queue information based on the request;
identify, responsive to the request, a promotion for an item available at the department to which the service queue relates; and
cause the promotion and at least a portion of the service queue information to be communicated to the one or more devices.
12 Assignments
0 Petitions
Accused Products
Abstract
A system for service queue management is disclosed including a terminal controlled by the system having a processing platform to generate service queue information for a user, and a mechanism for the user to request or receive the service queue information. The processing platform preferably transmits promotions related to goods and services associated with the service queue information to a user. The mechanism for the user to request or receive service queue information may preferably include a user'"'"'s mobile communications device or a manually-activated device located on the terminal. Service queue information may include a queue number, next queue number to be issued, estimated wait time for service, a predicted time of service, time of issuance of ticket, predicted queue-waiting time, marketing messages, instructions for use of said ticket dispenser, and average queue-waiting time.
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Citations
49 Claims
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1. A system for service queue management, said system comprising:
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one or more devices comprising a ticket dispenser, the ticket dispenser comprising; a proximity sensor configured to; detect a proximity of a user; generate an indication to join the service queue based on the detected proximity; and cause the request to join the selected service queue to be communicated from the ticket dispenser to the computer based at least in part on the indication; a computer having one or more physical processors programmed by computer program instructions that, when executed by the one or more physical processors, cause the computer to; receive a request to join a service queue from the one or more devices, wherein the service queue relates to a sequence in which at least a first order to be placed at a department of a retail store and at least a second order to be placed at the department are to be taken; generate service queue information based on the request; identify, responsive to the request, a promotion for an item available at the department to which the service queue relates; and cause the promotion and at least a portion of the service queue information to be communicated to the one or more devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for delivering media based on user identification, said system comprising:
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a computer; and a ticket dispenser comprising; at least one display; and a control computer having at least a first physical processor programmed by first computer program instructions that, when executed by the first physical processor, programs the ticket dispenser to; receive identification information associated with a user; generate a request to join a service queue for a department of a retail store from the ticket dispenser, wherein the service queue relates to a sequence in which at least a first order to be placed at the department and at least a second order to be placed at the department are to be taken; and communicate, together or separately, the identification information and the request to the computer, wherein the computer comprises at least a second physical processor programmed by second computer program instructions that, when executed by the second physical processor, programs the computer to; receive the identification information and the request to join the service queue; generate service queue information based on the request; identify, responsive to the request, a promotion for an item available at the department to which the service queue relates based on the identification information; and cause the promotion and at least a portion of the service queue information to be communicated to the ticket dispenser. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 34)
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24. A ticket dispenser comprising:
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one or more physical processors programmed by computer program instructions that, when executed by the one or more physical processors, cause the ticket dispenser to; receive an indication to join a service queue from one or more devices, wherein the service queue relates to a sequence in which at least a first order to be placed at a department of a retail store and at least a second order to be placed at the department are to be taken; communicate a request to join the service queue based on the indication to a computer remote from the ticket dispenser; receive, responsive to the request, service queue information and a promotion for an item available at the department to which service queue relates from the computer remote from the ticket dispenser; and cause the promotion and at least a portion of the service queue information to be communicated to a user; and a proximity sensor configured to; detect a proximity of the user; generate the indication to join the service queue based on the detected proximity; and communicate the indication to the one or more physical processors. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31, 32, 33)
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35. A ticket dispenser for managing more than one service queue, said ticket dispenser comprising:
a physical processor programmed by computer program instructions that, when executed by the physical processor, cause the ticket dispenser to; provide a selectable plurality of different types of service queues each related to a department of a retail store, wherein a given service queue relates to a sequence in which at least a first order to be placed at a given department and at least a second order to be placed at the given department are to be taken; receive a selection of one of the plurality of different types of service queues; and communicate a request to join a service queue associated with the selected one of the plurality of different types of service queues to a computer remote from the ticket dispenser; receive, responsive to the request, service queue information associated with the service queue and a promotion for an item available at a department associated with the service queue from the computer remote from the ticket dispenser; and cause the promotion and at least a portion of the service queue information to be communicated to a user. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42)
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43. A system for alerting a user to service queue related information, said system comprising:
a computer having one or more physical processors programmed by computer program instructions that, when executed by the one or more physical processors, cause the computer to; receive a request, from one or more devices, to join a service queue selected from among a plurality of different types of service queues, wherein a given service queue relates to a sequence in which at least a first order to be placed at a given department and at least a second order to be placed at the given department are to be taken; generate service queue information based on the selected service queue; identify, responsive to the request, a promotion for an item available at a department associated with the selected service queue; and cause at least a portion of the service queue information and the promotion to be communicated to the one or more devices, wherein the one or more devices comprise a ticket dispenser, the ticket dispenser comprising; a proximity sensor configured to; detect a proximity of a user; generate an indication to join the service queue based on the detected proximity; and cause the request to join the service queue to be communicated from the ticket dispenser to the computer based at least in part on the indication, and wherein the computer is programmed to cause the at least a portion of the service queue information to be communicated via the ticket dispenser. - View Dependent Claims (44, 45, 46, 47)
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48. A ticket dispenser comprising:
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one or more physical processors; and a proximity sensor configured to; detect a proximity of a user; generate an indication to join a service queue based on the detected proximity; and communicate the indication to the one or more physical processors, wherein the one or more physical processors are programmed by computer program instructions that, when executed by the one or more physical processors, cause the ticket dispenser to; receive the indication to join the service queue from the proximity sensor; communicate a request to join the service queue to a computer remote from the ticket dispenser based on the indication; receive service queue information and a promotion related to the service queue from the computer; and cause the promotion and at least a portion of the service queue information to be communicated to the user. - View Dependent Claims (49)
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Specification