Intelligent automatic network operations interface

• US 9,065,729 B2
• Filed: 12/11/2012
• Issued: 06/23/2015
• Est. Priority Date: 12/11/2012
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Shaw, Venson, He, Jin
• Primary Examiner(s): Barry, Lance L
• Application Number:
  US13/711,176
• Publication Number:
  US 20140164585A1
• Time in Patent Office: 924 Days
• Field of Search: 709223-224
• US Class Current: 1/1
• CPC Class Codes: H04L 41/064 involving time analysis
• CPC Class Codes: H04L 41/0654 using network fault recovery ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437
• CPC Class Codes: H04L 41/5012 determining service availability, e.g. which services are available at a certain point in time
• CPC Class Codes: H04L 41/5025 by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

A network device may receive intelligent operations interface information that may comprise devices, resources, or events that may affect a communication system. The intelligent operations interface information may be processed to isolate network performance problems and effectuate a prioritized resolution of the network performance problems.

Claims

1. A method comprising:

receiving information on a first network device, wherein the information comprises a performance indicator;

detecting that the performance indicator has crossed a predetermined performance indicator threshold, wherein the performance indicator crossing the predetermined performance indicator threshold is indicative of a performance problem in a network;

determining the performance problem in the network based on a first analysis of the information;

determining a solution instruction that resolves the determined performance problem in the network based on a second analysis of the information;

assigning a confidence level to the solution instruction; and

automatically executing the solution instruction by a second network device when the confidence level crosses a threshold confidence level.

2. The method of claim 1, wherein providing the solution instruction causes a network element to automatically execute the solution instruction.

3. The method of claim 1, further comprising:

assigning a confidence level to the solution instruction, wherein the solution instruction is provided to a human operator when the confidence level crosses a threshold confidence level.

4. The method of claim 1, wherein the information comprises survey information.

5. The method of claim 1, wherein the information comprises at least one of trending social media information and skill level of personnel.

6. The method of claim 1, further comprising:

determining a priority of the solution instruction based on survey information; and

executing the provided solution based on the determined priority.

7. A network device comprising:

a processor; and

a memory coupled to the processor, the memory having stored thereon executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

receiving information, wherein the information comprises a performance indicator;

detecting that the performance indicator has crossed a predetermined threshold, wherein the performance indicator crossing the predetermined threshold is indicative of a performance problem in a network;

determining the performance problem in the network based on a first analysis of the information;

determining a solution instruction that resolves the determined performance problem in the network based on a second analysis of the information;

assigning a confidence level to the solution instruction; and

automatically executing the solution instruction by a second network device when the confidence level crosses a threshold confidence level.

8. The network device of claim 7, wherein providing the solution instruction causes a network element to automatically execute the solution instruction.

9. The network device of claim 7, further comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:

assigning a confidence level to the solution instruction, wherein the solution instruction is provided to a human operator when the confidence level is below a threshold confidence level.

10. The network device of claim 7, wherein the information comprises survey information.

11. The network device of claim 7, wherein the information comprises trending social media information.

12. The network device of claim 7, wherein the information comprises skill level of personnel.

13. A network device comprising:

a processor; and

a memory coupled to the processor, the memory having stored thereon executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

receiving information, wherein the information comprises a plurality of performance indicators;

detecting a first performance problem of a network based on at least one of the plurality of performance indicators crossing a first predetermined threshold;

detecting a second performance problem of the network based on at least one of the plurality of performance indicators crossing a second predetermined threshold;

determining a first solution instruction for the detected first performance problem in the network based on a first analysis of the information;

determining a second solution instruction for the detected second performance problem in the network based on a second analysis of the information;

determining a priority for the first solution instruction and a priority for the second solution instruction; and

providing the first solution instruction and the second solution instruction based on the determined priority of the first solution instruction and the priority of the second solution instruction.

14. The network device of claim 13, wherein providing the first solution instruction causes a network element to automatically execute the solution instruction.

15. The network device of claim 13, further comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:

assigning a confidence level to the first solution instruction, wherein the first solution instruction is automatically executed by a second network device when the confidence level is above a threshold confidence level.

16. The network device of claim 13, further comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:

assigning a confidence level to the first solution instruction, wherein the first solution instruction is provided to a human operator when the confidence level is below a threshold confidence level.

17. The network device of claim 13, wherein the first performance problem is a predicted problem based on a weather forecast.

18. The network device of claim 13, wherein the information comprises at least one of:

trending social media information, skill level of personnel, or survey information.

19. The network device of claim 13, wherein the information comprises number of years worked by an operator within a region.

20. The network device of claim 13, wherein the information comprises a type of outage previously resolved by an operator.