Emergency call handling to provide context information to responder devices
First Claim
1. A communication network for handling emergency calls comprising:
- a public safety answering point configured to receive a call from a caller and signaling for the call that indicates a key associated with the call and transfer dispatch information that identifies the key, wherein the key comprises a media access control (MAC) address;
a mobile responder device configured to receive the dispatch information, generate and transmit a context request that indicates the key, and receive a context response that includes a context information; and
a customer information system configured to receive the context request, process the context request to select the context information from a plurality of context information based on the key, and transfer the context response.
6 Assignments
0 Petitions
Accused Products
Abstract
A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.
7 Citations
18 Claims
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1. A communication network for handling emergency calls comprising:
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a public safety answering point configured to receive a call from a caller and signaling for the call that indicates a key associated with the call and transfer dispatch information that identifies the key, wherein the key comprises a media access control (MAC) address; a mobile responder device configured to receive the dispatch information, generate and transmit a context request that indicates the key, and receive a context response that includes a context information; and a customer information system configured to receive the context request, process the context request to select the context information from a plurality of context information based on the key, and transfer the context response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of operating a communication network to handle emergency calls, the method comprising:
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receiving in a public safety answering point a call from a caller and signaling for the call that indicates a key associated with the call, wherein the key comprises a media access control (MAC) address; transferring from the public safety answering point dispatch information that identifies the key; receiving in a mobile responder device the dispatch information; generating and transmitting from the mobile responder device a context request that indicates the key; receiving in the mobile responder device a context response that includes a context information; receiving the context request in a customer information system; in the customer information system, processing the context request to select the context information from a plurality of context information based on the key; and transferring the context response from the customer information system. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer system in a public safety answering point, the computer system comprising:
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an interface configured to receive a call from a caller and signaling for the call that indicates a key associated with the call, wherein the key comprises a media access control (MAC) address; a processing system configured to process the signaling for the call to generate a location query that identifies the key and dispatch information that identifies the key; the interface further configured to transfer the location query to a location provisioning system to obtain a location of the caller and transfer the dispatch information to a mobile responder device operated by a first responder.
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18. A method of operating a computer system in a public safety answering point, the method comprising:
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receiving a call from a caller and signaling for the call that indicates a key associated with the call, wherein the key comprises a media access control (MAC) address; processing the signaling for the call to generate a location query that identifies the key and dispatch information that identifies the key; transferring the location query to a location provisioning system to obtain a location of the caller; and transferring the dispatch information to a mobile responder device operated by a first responder.
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Specification