Evaluating and managing image quality performance and improving service effectiveness of groups of production printers

• US 9,069,494 B2
• Filed: 10/31/2011
• Issued: 06/30/2015
• Est. Priority Date: 10/31/2011
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Kirby, Michael Philip, Weldon, Nathan James Jr., Thomas, Timothy D., Gungor, Mehmet Anil, Koenig, Cheryl Marie, Smith, Bruce H.
• Primary Examiner(s): PACHOL, NICHOLAS C
• Application Number:
  US13/285,180
• Publication Number:
  US 20130107313A1
• Time in Patent Office: 1,338 Days
• Field of Search: 705/26, 399/10
• US Class Current: 1/1
• CPC Class Codes: G06F 3/1203 Improving or facilitating administration, e.g. print management
• CPC Class Codes: G06F 3/1229 Printer resources management or printer maintenance, e.g. device status, power levels
• CPC Class Codes: G06F 3/1273 Print job history, e.g. logging, accounting, tracking
• CPC Class Codes: G06F 3/1282 High volume printer device
• CPC Class Codes: G06F 3/1285 Remote printer device, e.g. being remote from client or server

Abstract

Method and systems maintain historical printing device information from a plurality of printing devices, maintain historical actions performed on the printing devices, and maintain historical print image quality produced by the printing devices within a storage medium of a computerized device. These methods and systems determine which of the historical actions increase the print image quality and which of the historical actions decrease the print image quality, using the computerized device. The methods and systems output an action effectiveness report from the computerized device. The action effectiveness report indicates which of the historical actions increase/decrease the print image quality.

Claims

1. A method comprising:

maintaining historical printing device information from a plurality of printing devices within a non-transitory storage medium of a computerized device;

maintaining historical service actions performed on said printing devices within said non-transitory storage medium of said computerized device, said historical service actions comprising printing component replacement and printer maintenance actions;

maintaining historical print image quality produced by said printing devices within said non-transitory storage medium of said computerized device;

determining which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality, using said computerized device;

determining costs of each of said historical service actions, said costs comprising prices of components of said printing device and a cost to perform service on said printing device; and

outputting an action effectiveness report from said computerized device, said action effectiveness report including said costs of said historical service actions and indicating which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality to provide cost/benefit information of said historical service actions.

2. The method according to claim 1, said historical printing device information comprising printing component age, printing component usage, printing component condition, types of printing actions performed, and types of document processing actions performed.

3. The method according to claim 1, further comprising determining an effect that non-performance of potential printing component replacement and printer maintenance actions have on print image quality produced by said printing devices, using said computerized device.

4. The method according to claim 3, said action effectiveness report further indicating which of said non-performance of potential printing component replacement and printer maintenance actions increase said print image quality and which of said non-performance of potential printing component replacement and printer maintenance actions decrease said print image quality.

5. A method comprising:

maintaining recommended maintenance schedules for a plurality of printing devices within a non-transitory storage medium of a computerized device;

grouping said printing devices into different demographic groups of printing devices, using said computerized device;

maintaining historical printing component failure information separately for each of said different demographic groups, within said non-transitory storage medium of said computerized device;

maintaining historical service actions performed on said printing devices within said non-transitory storage medium of said computerized device, said historical service actions comprising printing component replacement and printer maintenance actions; and

altering said recommended maintenance schedules separately for each of said demographic groups of printing devices based on said component failure information,

said altering of said recommended maintenance schedules increasing a time between service actions to reduce overall service costs, said overall service costs comprising prices of components of said printing device and a cost to perform service on said printing device.

6. The method according to claim 5, said demographic groups of printing devices being distinguished from one another according to types of printing actions performed and types of document processing actions performed by said printing devices.

7. The method according to claim 5, further comprising maintaining historical printing device information comprising printing component age, printing component usage, printing component condition, types of printing actions performed, and types of document processing actions performed.

8. The method according to claim 5, further comprising determining an effect that non-performance of potential printing component replacement and printer maintenance actions have on print image quality produced by said printing devices, using said computerized device.

9. A method comprising:

maintaining recommended maintenance schedules for a plurality of printing devices within a non-transitory storage medium of a computerized device;

maintaining historical printing device information from said printing devices within said non-transitory storage medium of said computerized device;

maintaining historical service actions performed on said printing devices within said non-transitory storage medium of said computerized device, said historical service actions comprising printing component replacement and printer maintenance actions;

grouping said printing devices into different demographic groups of printing devices, using said computerized device;

maintaining historical print image quality produced by said printing devices, using said computerized device;

maintaining historical printing component failure information separately for each of said different demographic groups within said non-transitory storage medium of said computerized device;

determining which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality separately for each of said demographic groups of printing devices, using said computerized device;

determining costs of each of said historical service actions, said costs comprising prices of components of said printing device and a cost to perform service on said printing device;

outputting an action effectiveness report separately for each of said demographic groups of printing devices from said computerized device, said action effectiveness report including said costs of said historical service actions and indicating which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality for each of said demographic groups to provide cost/benefit information of said historical service actions; and

altering said recommended maintenance schedules separately for each of said demographic groups of printing devices based on said component failure information,

said altering of said recommended maintenance schedules increasing a time between service actions to reduce overall service costs.

10. The method according to claim 9, said historical printing device information comprising printing component age, printing component usage, printing component condition, types of printing actions performed, and types of document processing actions performed.

11. The method according to claim 9, further comprising determining an effect that non-performance of potential printing component replacement and printer maintenance actions have on print image quality produced by said printing devices, using said computerized device.

12. The method according to claim 11, said action effectiveness report further indicating which of said non-performance of potential printing component replacement and printer maintenance actions increase said print image quality and which of said non-performance of potential printing component replacement and printer maintenance actions decrease said print image quality.

13. The method according to claim 9, said demographic groups of printing devices being distinguished from one another according to types of printing actions performed and types of document processing actions performed by said printing devices.

14. A system comprising:

at least one non-transitory storage medium of at least one computerized device, said computerized device being in communication with a plurality of printing devices, said non-transitory storage medium maintaining recommended maintenance schedules for said printing devices, historical printing device information from said printing devices, historical service actions performed on said printing devices, historical print image quality produced by said printing devices, and historical printing component failure information separately for each a plurality of different demographic groups of printing devices, said historical service actions comprising printing component replacement and printer maintenance actions;

at least one processor operatively connected to said non-transitory storage medium, said processor grouping said printing devices into said different demographic groups, said processor determining which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality separately for each of said demographic groups of printing devices, and said processor determining costs of each of said historical service actions, said costs comprising prices of components of said printing device and a cost to perform service on said printing device; and

at least one interface operatively connected to said processor, said interface outputting an action effectiveness report separately for each of said demographic groups of printing devices from said computerized device,

said action effectiveness report including said costs of said historical service actions and indicating which of said historical service actions increase said print image quality and which of said historical service actions decrease said print image quality for each of said demographic groups to provide cost/benefit information of said historical service actions,

said processor altering said recommended maintenance schedules separately for each of said demographic groups of printing devices based on said component failure information, and

said altering of said recommended maintenance schedules increasing a time between service actions to reduce overall service costs.

15. The system according to claim 14, said historical printing device information comprising printing component age, printing component usage, printing component condition, types of printing actions performed, and types of document processing actions performed.

16. The system according to claim 14, said processor determining an effect that non-performance of potential printing component replacement and printer maintenance actions have on print image quality produced by said printing devices.

17. The system according to claim 16, said action effectiveness report further indicating which of said non-performance of potential printing component replacement and printer maintenance actions increase said print image quality and which of said non-performance of potential printing component replacement and printer maintenance actions decrease said print image quality.

18. The system according to claim 14, said demographic groups of printing devices being distinguished from one another according to types of printing actions performed and types of document processing actions performed by said printing devices.