Data extraction from a call

• US 9,071,949 B2
• Filed: 04/28/2009
• Issued: 06/30/2015
• Est. Priority Date: 04/28/2009
• Status: Active Grant

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Mikan, Jeffrey, McNamara, Justin, Lewis, John, Cenciarelli, Fulvio Arturo
• Primary Examiner(s): MILLER, BRANDON J
• Application Number:
  US12/431,443
• Publication Number:
  US 20100273453A1
• Time in Patent Office: 2,254 Days
• Field of Search: 455/412.1, 455/563, 4554141-4142, 455/413, 455/466, 455418-420, 379/88.01, 704/275
• US Class Current: 1/1
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.

Claims

1. A network component comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising;

detecting a first cue;

responsive to detecting the first cue, capturing a portion of communications between parties to a call;

associating an identifier with the captured portion of the call, wherein;

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting a second cue; and

responsive to detecting the second cue, generating a report, wherein;

a format of the report is based on content of the first cue; and

content of the report is based on the subject matter.

2. The network component of claim 1 wherein the first cue comprises one or more words spoken during the call.

3. The network component of claim 2, wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

4. The network component of claim 1, wherein the portion of the call is captured by at least one of recording the portion of the call or storing the portion of the call in a memory.

5. The network component of claim 1, the operations further comprising:

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of the mobile device; and

providing a geographic path between the geographic location of the mobile device and the destination address.

6. The network component of claim 1, the operations further comprising:

creating a hyperlink linked to the captured portion of the call.

7. A method comprising:

detecting a first cue;

capturing, responsive to detecting the first cue, a portion of communications between parties to a call;

associating an identifier with the captured portion of the call, wherein;

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of a mobile device; and

determining a geographic path between the geographic location of the mobile device and the destination address.

8. The method of claim 7, further comprising:

converting the captured portion of the call into first data; and

writing the first data into a data file, wherein the identifier identifies the first data in the data file.

9. The method of claim 8, further comprising:

extracting data corresponding to a second cue from the data file; and

writing the extracted data corresponding to the second cue into a report file.

10. The method of claim 7, further comprising:

creating a hyperlink linked to the captured portion of the call.

11. A mobile device comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

detecting a first cue;

responsive to detecting the first cue, capturing a portion of communications between parties to a call; and

associating an identifier with the captured portion of the call, wherein;

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting a second cue; and

responsive to detecting the second cue, generating a report, wherein;

a format of the report is based on content of the first cue; and

content of the report is based on the subject matter.

12. The mobile device of claim 11, wherein the first cue comprises a word spoken during the call.

13. The mobile device of claim 11, wherein the portion of the call is captured by at least one of recording the portion of the call or storing the portion of the call in a memory.

14. The mobile device of claim 11, wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

15. The mobile device of claim 11, the operations further comprising configured to:

responsive to detecting the second cue, extracting information corresponding to the second cue from the captured portion of the call; and

writing the extracted data corresponding to the second cue into a report file.

16. The mobile device of claim 15, wherein the second cue corresponds to at least one of a product order, a telephone number, an electronic business card, or a destination address.

17. The mobile device of claim 11, wherein the second cue comprises at least one of:

at least one word spoken during the call;

or

at least one word spoken after the call.

18. The mobile device of claim 11, the operations further comprising:

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of the mobile device; and

providing a geographic path between the geographic location of the mobile device and the destination address.

19. The mobile device of claim 11, the operations further comprising:

creating a hyperlink linked to the captured portion of the call.