Method and apparatus for providing reference content
First Claim
1. A method comprising:
- at a communications device at a work site of an enterprise, obtaining frequently requested information pertaining to products or services offered by the enterprise, from a database that stores the information; and
providing the frequently requested information to a user of the communications device via an interactive multi-dimensional grid display of the communications device, the interactive multi-dimensional grid display including a plurality of panes arranged in columns and rows in multiple dimensions to form the grid display, a selectable pane among the plurality of panes, content tabs, and property tabs, wherein;
the content tabs are positioned in a first of the multiple dimensions of the grid display, and a respective row or column of the plurality of panes extends from each of the content tabs in a second of the multiple dimensions of the grid display, the content tabs identifying primary category topics relating to the products or services,the property tabs are positioned in the second of the multiple dimensions of the grid display, and a respective column or row of the plurality of panes extends from each of the property tabs in the first of the multiple dimensions of the grid display, the property tabs identifying sub-category topics relating to the products or services,the frequently requested information is provided to the user in the selectable pane at a location on the multi-dimensional grid display at a row and column intersection corresponding to one of the content tabs and one of the property tabs, andthe frequently requested information includes information relating to the products or services offered at the work site of the enterprise and identified by the category topic of the one content tab and the sub-category topic of the one property tab corresponding to the row and column intersection.
1 Assignment
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Accused Products
Abstract
An interactive grid display presented on a communications device offers a frontline representative of an enterprise or other user at a work site access to information for addressing a client'"'"'s request. Available information is sorted and selected via the interactive grid based on a number of primary categories that are identified along one dimension of the grid and a number of subcategories identified along another dimension of the grid. Information is presented in the interactive grid directly, for example, typically without requiring the user to conduct a search for the information. In response to a user selecting a point on the grid for the category and sub-category that best matches the information desired by the representative, based on grid intersection for appropriate primary and secondary categories, the device interface drills down to obtain more specific information for presentation to the user.
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Citations
20 Claims
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1. A method comprising:
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at a communications device at a work site of an enterprise, obtaining frequently requested information pertaining to products or services offered by the enterprise, from a database that stores the information; and providing the frequently requested information to a user of the communications device via an interactive multi-dimensional grid display of the communications device, the interactive multi-dimensional grid display including a plurality of panes arranged in columns and rows in multiple dimensions to form the grid display, a selectable pane among the plurality of panes, content tabs, and property tabs, wherein; the content tabs are positioned in a first of the multiple dimensions of the grid display, and a respective row or column of the plurality of panes extends from each of the content tabs in a second of the multiple dimensions of the grid display, the content tabs identifying primary category topics relating to the products or services, the property tabs are positioned in the second of the multiple dimensions of the grid display, and a respective column or row of the plurality of panes extends from each of the property tabs in the first of the multiple dimensions of the grid display, the property tabs identifying sub-category topics relating to the products or services, the frequently requested information is provided to the user in the selectable pane at a location on the multi-dimensional grid display at a row and column intersection corresponding to one of the content tabs and one of the property tabs, and the frequently requested information includes information relating to the products or services offered at the work site of the enterprise and identified by the category topic of the one content tab and the sub-category topic of the one property tab corresponding to the row and column intersection. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product comprising a non-transitory computer readable medium having computer readable code stored thereon, which, when executed by a processor of a communications device, configures the communications device to:
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obtain frequently requested information pertaining to products or services offered by an enterprise from a database that stores the information; and provide the frequently requested information to a user of the communications device in an interactive multi-dimensional grid display, the interactive multi-dimensional grid display including a plurality of panes arranged in rows and columns in multiple dimensions to form the grid display, a selectable pane among the plurality of panes, a content tabs, and property tabs, wherein; the content tabs are positioned in a first of the multiple dimensions of the grid display, and a respective row or column of the plurality of panes extends from each of the content tabs in a second of the multiple dimensions of the grid display, the content tabs identifying primary category topics relating to the products or services, the property tabs are positioned in the second of the multiple dimensions of the grid display, and a respective column or row of the plurality of panes extends from each of the property tabs in the first of the multiple dimensions of the grid display, the property tabs identifying sub-category topics relating to the products or services, and the frequently requested information is provided to the user in the selectable pane at a grid location at a row and column intersection corresponding to one of the content tabs and one of the property tabs, and the frequently requested information includes information relating to the products or services identified by the category topic of the one content tab and the sub-category topic of the one property tab corresponding to the row and column intersection. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. A communications device, comprising:
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a user input element; a display; a processor coupled to the at least one user input element and the display; a memory accessible by the processor; and an assistance application program stored in the memory, wherein execution of the assistance application by the processor configures the communications device to provide a user interface via the display and responsive to operation of the user input element, the user interface of the assistance application comprising; a grid display of selectable panes in columns and rows in two dimensions; content tabs displayed in position in a first of the dimensions of the grid display and identifying primary category topics relating to products or services of a database of assistance information accessible via the interface, a respective row or column of the selectable panes extending from each content tab in the second of the dimensions of the grid display; property tabs displayed in position in the second of the dimensions of the grid display and identifying sub-category topics related to the products or services, a respective column or row of the selectable panes extending from each property tab in the first of the dimensions of the grid display; and frequently requested information displayed in at least a respective one of the selectable panes at a grid location at a row and column intersection corresponding to one of the content tabs and to one of the property tabs, the frequently requested information including information relating to the products or services identified by the category topic of the one content tab and the sub-category topic of the one property tab corresponding to the row and column intersection. - View Dependent Claims (17, 18, 19, 20)
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Specification