Systems and methods for data collection and providing coupons at a point of return

• US 9,076,159 B2
• Filed: 04/24/2014
• Issued: 07/07/2015
• Est. Priority Date: 04/18/2005
• Status: Active Grant

• Current Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Original Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Inventors: Hammond, Mark S., Hilinski, Mark R., Speights, David B., Vu, Kenny C., Holland, James D., Bradshaw, Peter L.
• Primary Examiner(s): LEE, SEUNG H
• Application Number:
  US14/261,008
• Publication Number:
  US 20140236702A1
• Time in Patent Office: 439 Days
• Field of Search: 235/376, 235/383, 235/385, 902/22, 705/28
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/407 Cancellation of a transaction
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0253 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems and methods are described for collecting data at a merchant'"'"'s point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

Claims

1. A method of processing a merchandise return comprising:

receiving information from a merchandise return device about a request to authorize a merchandise return made by a consumer at a merchant'"'"'s point of return;

determining with one or more computer devices whether to offer a coupon to the consumer at the merchant'"'"'s point of return based at least in part on the merchandise return made by the consumer, and based at least in part on the consumer'"'"'s return history, wherein the coupon incentivizes the consumer to make a purchase with at least a portion of a credit associated with the merchandise return; and

electronically transmitting to the merchandise return device, a recommendation that displays on the merchandise return device whether to offer the coupon to the customer.

2. The method of claim 1, wherein determining whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least in part on the consumer'"'"'s product preferences.

3. The method of claim 1, wherein determining whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least on the amount of the credit associated with the merchandise return.

4. The method of claim 1, wherein determining whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least on a number of items being returned.

5. The method of claim 1, wherein determining whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least on a type of the merchandise return.

6. The method of claim 1, wherein determining whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least on whether the credit for the merchandise return is authorized.

7. The method of claim 1, further comprising printing the coupon with the merchandise return device.

8. The method of claim 1, further comprising printing a return receipt and the coupon with the merchandise return device.

9. An apparatus for processing a merchandise return comprising:

a coupon qualifier device comprising computer hardware that receives information from a merchandise return device about a request to authorize a merchandise return made by a consumer at a merchant'"'"'s point of return,

wherein the a coupon qualifier device determines whether to offer a coupon to the consumer at the merchant'"'"'s point of return based at least in part on the merchandise return made by the consumer, and based at least in part on the consumer'"'"'s return history, wherein the coupon incentivizes the consumer to make a purchase with at least a portion of a credit associated with the merchandise return, and

wherein the coupon qualifier device electronically transmits to the merchandise return device, a recommendation that displays on the merchandise return device whether to offer the coupon to the customer.

10. The apparatus of claim 9, wherein the coupon qualifier device further determines whether to offer the coupon to the consumer at the merchant'"'"'s point of return is based at least in part on the consumer'"'"'s product preferences.

11. The apparatus of claim 9, wherein the coupon qualifier device determines whether to offer the coupon to the consumer at the merchant'"'"'s point of return based at least on the amount of a credit associated with the merchandise return.

12. The apparatus of claim 9, wherein the coupon qualifier device determines whether to offer the coupon to the consumer at the merchant'"'"'s point of return based at least on a number of items being returned.

13. The apparatus of claim 9, wherein the coupon qualifier device determines whether to offer the coupon to the consumer at the merchant'"'"'s point of return based at least on a type of the merchandise return.

14. The apparatus of claim 9, wherein the coupon qualifier device determines whether to offer the coupon to the consumer at the merchant'"'"'s point of return based at least on whether the credit for the merchandise return is authorized.

15. The apparatus of claim 9, wherein the merchandise return device prints the coupon.

16. The apparatus of claim 9, wherein the merchandise return device prints the coupon and a return receipt.