Broadband communications

• US 9,077,760 B2
• Filed: 05/22/2002
• Issued: 07/07/2015
• Est. Priority Date: 05/22/2001
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: McKeown, Jean Christophe, Chabrier, Henri
• Primary Examiner(s): Barqadle, Yasin
• Application Number:
  US10/478,572
• Publication Number:
  US 20050027851A1
• Time in Patent Office: 4,794 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: H04L 12/2801 Broadband local area networks
• CPC Class Codes: H04L 12/2856 Access arrangements, e.g. Internet access asynchronous transfer mode networks H04L12/5601; broadband local area networks H04L12/2801; optical access or distribution networks H04Q11/0067; access to open networks H04L12/5691; digital subscriber line end-user equipment and bit-level processing of data on a PSTN-based network H04M11/00; home network gateways H04L12/2834; wireless access networks H04W
• CPC Class Codes: H04L 12/2874 Processing of data for distribution to the subscribers
• CPC Class Codes: H04L 2101/622 Layer-2 addresses, e.g. medium access control [MAC] addresses
• CPC Class Codes: H04L 2101/64 Asynchronous transfer mode [ATM] addresses
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/0659 by isolating or reconfiguring faulty entities
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 41/0806 for initial configuration or provisioning, e.g. plug-and-play
• CPC Class Codes: H04L 41/0813 characterised by the conditions triggering a change of settings
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 41/5064 Customer relationship management
• CPC Class Codes: H04L 41/5074 Handling of user complaints or trouble tickets
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 61/5014 using dynamic host configuration protocol [DHCP] or bootstrap protocol [BOOTP]
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/303 : Terminal profiles
• CPC Class Codes: H04L 69/329 : in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 : Network security protocols

Abstract

Disclosed is a provisioning tool and a method for implementing an operating a communications network, particularly a broadband communications network which is arranged to provision a service for a user based on information available via another user connection; this facilitates provision. In a preferred embodiment, a user device address is obtained from a user IP address. Provisioning and other network tools with additional or alternative advantageous features are disclosed and the provisioning tools disclosed may communicate with a variety of other tools including planning and inventory applications and agents associated with equipment, all of which are also independently provided, enabling provision of a variety of novel services and features dealing with a spectrum of problems arising in a communications environment, particularly a broadband environment.

Claims

1. A computer-implemented method comprising:

providing a software agent for a provisioned service on a node of a broadband network, wherein an established network connection exists between a head end device and an end-user client device by way of the node;

receiving, by the software agent, a control signal transmitted over the broadband network from the head end device;

in response to receiving the control signal;

selecting, by the software agent, a testing scenario from among multiple testing scenarios based on the control signal, and

testing, by the software agent, the provisioned service on the network connection by simulating end-user activity on the client device according to the testing scenario, wherein simulating the end-user activity further comprises;

amending, by the software agent, at least one of a plurality of service provision parameters for the end-user client device; and

attempting, by the software agent, to access the provisioned service using the amended service provision parameters; and

sending, by the software agent, a result of the simulated end-user activity to the head end device, wherein the result includes equipment status or identification information concerning the end-user client device.

2. The computer-implemented method of claim 1, wherein attempting to access the provisioned service further comprises transmitting, by the software agent, a test signal to the head end device.

3. The computer-implemented method of claim 2, wherein the test signal is communicated on a first signal path from the node to the head end device, and wherein the control signal is communicated on a second signal path from the head end device to the node, the first signal path being different from the second signal path.

4. The computer-implemented method of claim 1, wherein the software agent is programmed to launch one or more test signals at one or more predetermined times.

5. The computer-implemented method of claim 1, wherein operation of the software agent is configurable through a script.

6. The computer-implemented method of claim 5, wherein the script is an Extensible Markup Language (XML) script.

7. The computer-implemented method of claim 1, wherein the head end device includes a provisioning tool that includes information regarding the plurality of service provision parameters associated with the end-user client device.

8. The computer-implemented method of claim 7, wherein the head end device of the network further includes a planning tool that communicates with the provisioning tool, wherein the planning tool defines one or more provisioned services provided over the network connection based on at least one of location, customer profile, quality of service, network availability, and availability of other services.

9. The computer-implemented method of claim 1, wherein the end-user client device is a set top box.

10. The computer-implemented method of claim 1, wherein the end-user client device is a cable modem.

11. A system comprising:

one or more computers; and

a computer-readable medium coupled to the one or more computers having instructions stored thereon which, when executed by the one or more computers, cause the one or more computers to perform operations comprising;

providing a software agent for a provisioned service on a node of a broadband network, wherein an established network connection exists between a head end device and an end-user client device by way of the node;

receiving, by the software agent, a control signal transmitted over the broadband network from the head end device;

in response to receiving the control signal;

selecting, by the software agent, a testing scenario from among multiple testing scenarios based on the control signal, and

testing, by the software agent, the provisioned service on the network connection by simulating end-user activity on the client device according to the testing scenario, wherein simulating the end-user activity further comprises;

amending, by the software agent, at least one of a plurality of service provision parameters for the end-user client device; and

attempting, by the software agent, to access the provisioned service using the amended service provision parameters; and

sending, by the software agent, a result of the simulated end-user activity to the head end device, wherein the result includes equipment status or identification information concerning the end-user client device.

12. The system of claim 11, wherein attempting to access the provisioned service further comprises transmitting, by the software agent, a test signal to the head end device.

13. The system of claim 12, wherein the test signal is communicated on a first signal path from the node to the head end device, and wherein the control signal is communicated on a second signal path from the head end device to the node, the first signal path being different from the second signal path.

14. The system of claim 11, wherein the software agent is programmed to launch one or more test signals at one or more predetermined times.

15. The system of claim 11, wherein operation of the software agent is configurable through a script.

16. The system of claim 15, wherein the script is an Extensible Markup Language (XML) script.

17. The system of claim 11, wherein the head end device includes a provisioning tool that includes information regarding the plurality of service provision parameters associated with the end-user client device.

18. The system of claim 17, wherein the head end device of the network further includes a planning tool that communicates with the provisioning tool, wherein the planning tool defines one or more provisioned services provided over the network connection based on at least one of location, customer profile, quality of service, network availability, and availability of other services.

19. The system of claim 12, wherein the end-user client device is a set top box.

20. A computer storage medium encoded with a computer program, the program comprising instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:

providing a software agent for a provisioned service on a node of a broadband network, wherein an established network connection exists between a head end device and an end-user client device by way of the node;

receiving, by the software agent, a control signal transmitted over the broadband network from the head end device;

in response to receiving the control signal;

selecting, by the software agent, a testing scenario from among multiple testing scenarios based on the control signal, and

testing, by the software agent, the provisioned service on the network connection by simulating end-user activity on the client device according to the testing scenario, wherein simulating the end-user activity further comprises;

amending, by the software agent, at least one of a plurality of service provision parameters for the end-user client device; and

attempting, by the software agent, to access the provisioned service using the amended service provision parameters; and

sending, by the software agent, a result of the simulated end-user activity to the head end device, wherein the result includes equipment status or identification information concerning the end-user client device.