Systems, methods, and devices for processing feedback information received from mobile devices responding to tone transmissions

• US 9,077,800 B2
• Filed: 03/02/2009
• Issued: 07/07/2015
• Est. Priority Date: 03/02/2009
• Status: Active Grant

• Current Assignee: First Data Corporation (Fiserv Incorporated)
• Original Assignee: First Data Corporation (Fiserv Incorporated)
• Inventors: Dragt, Bruce
• Primary Examiner(s): Ashraf, Waseem
• Application Number:
  US12/396,263
• Publication Number:
  US 20100223346A1
• Time in Patent Office: 2,318 Days
• Field of Search: 709/206
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Systems, methods, and devices for processing feedback information received from mobile device responding to tone transmission are provided. One system may include a memory for storing computer-executable instructions, and an information source processor in communication with the memory, wherein the processor is configured to execute the computer-executable instructions to associate a location identifier with user prompting information and transmit the location identifier to a tone transmission device, where the location identifier is embedded in a tone. The processor is further configured to execute the computer-executable instructions to receive the location identifier that was sent from a mobile device that received the tone from the tone transmission device, retrieve, from the memory, user prompting information based on the location identifier, and transmit the user prompting information to the mobile device. The system may further include receiving feedback information from the mobile device and transmit additional content based on the received feedback information.

Claims

1. A system comprising:

a memory for storing computer-executable instructions; and

an information source processor in communication with the memory, wherein the processor is configured to execute the computer-executable instructions to;

transmit a location identifier to a tone transmission device at a merchant location in response to activation of a sensor associated with the tone transmission device, thereby causing the tone transmission device to output a plurality of tones, wherein the location identifier is embedded by the tone transmission device in a data portion of a first tone, and wherein the first tone is comprised in the plurality of tones;

receive, from a mobile device located within a predetermined distance of the tone transmission device, an indication that the mobile device has received the first tone from the transmission device, wherein the indication comprises the location identifier and a mobile device identifier, wherein the location identifier is extracted from the data portion of the first tone by the mobile device, wherein the first tone is filtered from the plurality of tones by the mobile device based on user preference information stored in a user profile associated with the mobile device, wherein the user preference information indicates which tones the mobile device is enabled to receive, and wherein the user profile comprises the mobile device identifier;

transmit, to a third-party information source associated with the location identifier, a user interface request;

receive, from the third-party information source in response to the user interface request, a user interface;

transmit the user interface to the mobile device via a second tone, the user interface comprising one or more prompts for user preference information;

receive user preference information from the mobile device based at least in part on transmitting the user interface to the mobile device;

update the user profile associated with the mobile device based on the received user preference information, thereby resulting in an updated user profile of the mobile device;

determine additional content to present to the mobile device based on the updated user profile of the mobile device;

transmit the additional content to the mobile device via a third tone, the additional content comprising a message indicating confirmation of receipt of the user preference information by the information source processor, a message indicating confirmation of updates made to the user profile of the mobile device based on the user preference information, and a coupon for redemption at the merchant location; and

transmit, to the third-party information source, the updated user profile of the mobile device.

2. The system of claim 1, wherein the first tone including the embedded location identifier, the second tone, and the third tone are substantially inaudible to the human ear.

3. The system of claim 1, wherein the information source processor is further configured to execute the computer-executable instructions to:

receive the user preference information from a mobile device in response to transmitting the user interface to the mobile device; and

store the user preference information.

4. A method comprising:

transmitting, by the information source processor, a location identifier to a tone transmission device at a merchant location in response to activation of a sensor associated with the tone transmission device, thereby causing the tone transmission device to output a plurality of tones, wherein the location identifier is embedded by the tone transmission device in a data portion of a first tone, and wherein the first tone is comprised in the plurality of tones;

receiving, by the information source processor from a mobile device located within a predetermined distance of the tone transmission device, an indication that the mobile device has received the first tone from the transmission device, wherein the indication comprises the location identifier and a mobile device identifier, wherein the location identifier is extracted from the data portion of the first tone by the mobile device, wherein the first tone is filtered from the plurality of tones by the mobile device based on user preference information stored in a user profile associated with the mobile device, wherein the user preference information indicates which tones the mobile device is enabled to receive, and wherein the user profile comprises the mobile device identifier;

transmitting, by the information source processor to a third-party information source associated with the location identifier, a user interface request;

receiving, by the information source processor from third-party information source in response to the user interface request, a user interface;

transmitting, by the information source processor, the user interface to the mobile device via a second tone, the user interface comprising one or more prompts for user preference information;

receiving, by the information source processor, user preference information from the mobile device based at least in part on transmitting the user interface to the mobile device;

updating, by the information source processor, the user profile associated with the mobile device based on the received user preference information, thereby resulting in an updated user profile of the mobile device;

determining, by the information source processor, additional content to present to the mobile device based on the updated user profile of the mobile device;

transmitting, by the information source processor, the additional content to the mobile device via a third tone, the additional content comprising a message indicating confirmation of receipt of the user preference information by the information source processor, a message indicating confirmation of updates made to the user profile of the mobile device based on the user preference information, and a coupon for redemption at the merchant location; and

transmitting, by the information source processor and to the third-party information source, the updated user profile of the mobile device.

5. The method of claim 4, wherein the first tone including the embedded location identifier, the second tone, and the third tone are between 16 KHz and 22 kHz.

6. The method of claim 4, further comprising:

receiving, by the information source processor, the user preference information from a mobile device in response to transmitting the user interface to the mobile device; and

storing, by the information source processor, the user preference information in the memory.