Automated response system
First Claim
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1. A method, comprising:
- receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call;
determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis;
storing the semantic identifier of the first audible prompt in association with the response to generate a meaning-response pair;
receiving, from the calling system, a selection of one of a plurality of endpoints associated with the called system and each of the plurality of endpoints are associated with a plurality of meaning-response pairs, wherein the selection is made during, an active phone call;
determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt; and
Playing the stored response in responsive to the selection and matching.
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Abstract
Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
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Citations
11 Claims
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1. A method, comprising:
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receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call; determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis; storing the semantic identifier of the first audible prompt in association with the response to generate a meaning-response pair; receiving, from the calling system, a selection of one of a plurality of endpoints associated with the called system and each of the plurality of endpoints are associated with a plurality of meaning-response pairs, wherein the selection is made during, an active phone call; determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt; and
Playing the stored response in responsive to the selection and matching. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification