Apparatus and method using near field communications
First Claim
Patent Images
1. A system comprising:
- a near field communication device configured to communicate with a near field communication enabled mobile communication device and to receive contact information and transaction information from the near field communication enabled mobile communication device; and
a computer server system in communication with the near field communication device and configured to maintain a service queue, wherein the computer server system is configured to receive the contact information and the transaction information from the near field communication device, wherein the computer server system is configured to cause, based on the service queue, a communication to the near field communication enabled mobile communication device using the contact information, and wherein the computer server system is configured to process, based on the transaction information, a transaction and identify an appropriate employee associated with the transaction based on the transaction information.
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Accused Products
Abstract
A near field communications enabled mobile communication is used to provide or receive information.
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Citations
16 Claims
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1. A system comprising:
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a near field communication device configured to communicate with a near field communication enabled mobile communication device and to receive contact information and transaction information from the near field communication enabled mobile communication device; and a computer server system in communication with the near field communication device and configured to maintain a service queue, wherein the computer server system is configured to receive the contact information and the transaction information from the near field communication device, wherein the computer server system is configured to cause, based on the service queue, a communication to the near field communication enabled mobile communication device using the contact information, and wherein the computer server system is configured to process, based on the transaction information, a transaction and identify an appropriate employee associated with the transaction based on the transaction information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method comprising:
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receiving, by a near field communication device, contact information and transaction information from a near field communication enabled mobile communication device; adding the near field communication enabled mobile communication device to a service queue; monitoring the service queue; causing, based on the service queue, a communication to the near field communication enabled mobile communication device using the contact information; initiating, based on the transaction information, a transaction; and identifying an appropriate employee associated with the transaction based on the transaction information. - View Dependent Claims (12, 13, 14, 15, 16)
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Specification