Call management for location-aware mobile devices

• US 9,084,186 B2
• Filed: 12/02/2013
• Issued: 07/14/2015
• Est. Priority Date: 11/24/2008
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Vendrow, Vlad, Shmunis, Vladimir
• Primary Examiner(s): PHAM, TIMOTHY X
• Application Number:
  US14/094,474
• Publication Number:
  US 20140162665A1
• Time in Patent Office: 589 Days
• Field of Search: 455/445
• US Class Current: 1/1
• CPC Class Codes: H04M 2207/206 composed of PSTN and wireless network
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04W 40/20 based on geographic position or location
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules.

Claims

1. A computer-implemented method, comprising:

receiving data identifying a location of a mobile device;

accessing a location rule for relating the location of the mobile device to a pre-determined location;

receiving data identifying a posture of the mobile device;

updating a status based on the at least one location rule and on the data identifying the posture of the mobile device, wherein updating the status comprises determining whether or not the mobile device is in use from the data identifying the posture of the mobile device;

receiving a call intended for the mobile device;

applying at least one action rule to the call, wherein the at least one action rule determines a routing plan based at least in part on the updated status; and

routing the call according to the routing plan.

2. The method of claim 1, further comprising:

providing a user interface for presentation on the mobile device, the user interface comprising an interactive map;

receiving a user input interacting with the interactive map that identifies the pre-determined location; and

generating the location rule based on the user input.

3. The method of claim 1, wherein updating the status comprises updating the status based at least in part on determining that a distance between the location of the mobile device and the pre-determined location is less than or equal to a proximity distance.

4. The method of claim 1, wherein updating the status comprises updating the status based at least in part on determining that the location of the mobile device is within a geographic space that is defined by a set of vertices that are associated with the pre-determined location.

5. The method of claim 1, further comprising:

providing the updated status for presentation on one or more other mobile devices.

6. The method of claim 1, further comprising:

receiving data identifying a motion speed of the mobile device; and

relating the motion speed of the mobile device to a motion speed category of a plurality of predetermined motion speed categories, wherein updating the status further comprises updating the status based on the motion speed category.

7. The method of claim 1, further comprising:

determining a status of one or more accessories connected to the mobile device; and

determining whether the mobile device is in use based on the status of the one or more accessories, wherein updating the status further comprises updating the status based on whether or not the mobile device is in use.

8. The method of claim 1, wherein routing the call according to the routing plan comprises routing the call to a different device.

9. A system comprising one or more computers and one or more storage devices storing instructions that when executed by the one or more computers cause the one or more computers to perform operations comprising:

receiving data identifying a location of a mobile device;

accessing a location rule for relating the location of the mobile device to a pre-determined location;

receiving data identifying a posture of the mobile device;

updating a status based on the at least one location rule and on the data identifying the posture of the mobile device, wherein updating the status comprises determining whether or not the mobile device is in use from the data identifying the posture of the mobile device;

receiving a call intended for the mobile device;

applying at least one action rule to the call, wherein the at least one action rule determines a routing plan based at least in part on the updated status; and

routing the call according to the routing plan.

10. The system of claim 9, the operations further comprising:

providing a user interface for presentation on the mobile device, the user interface comprising an interactive map;

receiving a user input interacting with the interactive map that identifies the pre-determined location; and

generating the location rule based on the user input.

11. The system of claim 9, wherein updating the status comprises updating the status based at least in part on determining that a distance between the location of the mobile device and the pre-determined location is less than or equal to a proximity distance.

12. The system of claim 9, wherein updating the status comprises updating the status based at least in part on determining that the location of the mobile device is within a geographic space that is defined by a set of vertices that are associated with the pre-determined location.

13. The system of claim 9, the operations further comprising:

providing the updated status for presentation on one or more other mobile devices.

14. The system of claim 9, the operations further comprising:

receiving data identifying a motion speed of the mobile device; and

relating the motion speed of the mobile device to a motion speed category of a plurality of predetermined motion speed categories, wherein updating the status further comprises updating the status based on the motion speed category.

15. The system of claim 9, the operations further comprising:

determining a status of one or more accessories connected to the mobile device; and

determining whether the mobile device is in use based on the status of the one or more accessories, wherein updating the status further comprises updating the status based on whether or not the mobile device is in use.

16. The system of claim 9, wherein routing the call according to the routing plan comprises routing the call to a different device.

17. A non-transitory computer storage medium encoded with a computer program, the computer program comprising instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:

receiving data identifying a location of a mobile device;

accessing a location rule for relating the location of the mobile device to a pre-determined location;

receiving data identifying a posture of the mobile device;

updating a status based on the at least one location rule and on the data identifying the posture of the mobile device, wherein updating the status comprises determining whether or not the mobile device is in use from the data identifying the posture of the mobile device;

receiving a call intended for the mobile device;

applying at least one action rule to the call, wherein the at least one action rule determines a routing plan based at least in part on the updated status; and

routing the call according to the routing plan.

18. The computer storage medium of claim 17, the operations further comprising:

providing a user interface for presentation on the mobile device, the user interface comprising an interactive map;

receiving a user input interacting with the interactive map that identifies the pre-determined location; and

generating the location rule based on the user input.

19. The computer storage medium of claim 17, wherein updating the status comprises updating the status device based at least in part on determining that a distance between the location of the mobile device and the pre-determined location is less than or equal to a proximity distance.

20. The computer storage medium of claim 17, the operations further comprising:

providing the updated status for presentation on one or more other mobile devices.