Hierarchical service management

• US 9,088,475 B2
• Filed: 07/02/2013
• Issued: 07/21/2015
• Est. Priority Date: 01/05/2010
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Patel, Mehul B., Durbha, Murali, Ramadath, Srinivas, Raina, Sunil, Kanvihalli, Prashant
• Primary Examiner(s): Golabbakhsh, Ebrahim
• Application Number:
  US13/933,965
• Publication Number:
  US 20130297764A1
• Time in Patent Office: 749 Days
• Field of Search: 709216-217, 709225-226, 709/248
• US Class Current: 1/1
• CPC Class Codes: H04L 12/2809 indicating that an appliance service is present in a home automation network monitoring functionality H04L43/0817; discovery or management thereof, e.g. service location protocol [SLP] or web services, H04L67/51
• CPC Class Codes: H04L 12/4625 Single bridge functionality, e.g. connection of two networks over a single bridge
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/122 of virtualised topologies, e.g. software-defined networks [SDN] or network function virtualisation [NFV]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5045 Making service definitions prior to deployment

Abstract

A service management system may include a data storage device storing a hierarchy of a network in a user premises. The hierarchy may include virtual network layers and devices in each layer. The devices may be connected to the network in the user premises. The storage device may also store service profiles for services associated with the virtual network layers and the devices. The system can create services for the devices and identify services to trigger based on data received from the devices and the hierarchy.

Claims

1. A service system managing services comprising:

a storage device to store a hierarchy of a network including devices in the network for each level of a plurality of levels of the hierarchy,

wherein the levels of hierarchy of the network divide the network based on categories of devices;

a service manager computer system to;

receive a selection of a level of the hierarchy of the network,

determine functions of a devise in the level and present the functions via a user interface;

receive a selection of one of the functions;

generate a service profile for a service based on the select function and the device in the level, wherein the service profile for the service includes a trigger condition, and the trigger condition specifies a condition to satisfy to trigger the service including the selected function; and

store the service profile in the storage device, wherein the storage device stores a plurality of service profiles for devices in the hierarchy of the network.

2. The service system of claim 1, wherein the service manager computer system is to receive a selection of an attribute for the service, wherein the attribute describes a function associated with all the devices in the level in the hierarchy.

3. The service system of claim 2,

wherein the user interface presents the levels of hierarchy, the devices in the levels, functions of the devices and attributes for the functions or devices.

4. The service system of claim 1, wherein the service profile identifies an action performed by the service.

5. The service system of claim 1, wherein the service manager computer system is to receive data from the device identified in the service profile for the service;

and determine whether to trigger the service based on the received data and the trigger condition.

6. The service system of claim 1, comprising:

a network interface to receive data from the devices in the hierarchy, wherein the service manager computer system is to

match information for the devices with information from the stored service profiles,

identify a service profile from the matching; and

determine whether to trigger a service for the identified service profile based on the received data and a trigger condition in the identified service profile.

7. The service system of claim 1, wherein the data storage device is to store a user premises hierarchy, and one or more levels of the user premises hierarchy each include a plurality of user premises and a service associated with each of the one or more levels.

8. The service system of claim 7, wherein the service manager computer system is to match each of the one or more levels with the associated service by identifying common attributes between the user premises in the levels and the services.

9. A system managing services, the system comprising:

a storage device to

store a hierarchy of a computer network, the hierarchy including devices in the network for each layer,

store service profiles for services associated with the devices in a plurality of levels in the hierarchy, and

store a user hierarchy, wherein levels of the user hierarchy include at least one user for each level; and

at least one processor to;

aggregate the hierarchy of the network and the user hierarchy, and

determine whether to trigger a service for one of the stored service profiles to a user of the user premises based on the aggregated hierarchy.

10. The system of claim 9, wherein to determine whether to trigger the service, the at least one processor is to identify a level in the aggregated hierarchy associated with the user, identify the service from a service profile for the level, and determine whether conditions for the identified level and the identified service are satisfied to trigger the service.

12. The system of claim 9, wherein the devices are included in one of the user premises and are connected to a local area network in the user premises and are connected to the system via the local area network, and the system comprises a network interface to receive data from the devices via the local area network and determine whether to trigger a service for one of the stored service profiles based on the received data and information in the one stored service profile.

11. The system 10, comprising:

a network interface to receive data from the devices in the network, and the at least one processor is to determine whether at least one of the conditions is satisfied based on the received data.

13. A method of creating service profiles, the method comprising:

storing, in a data storage device, a hierarchy of a network including devices in the network for each level of plurality of levels of the hierarchy, wherein the levels of the hierarchy of the network divide the network based on categories of devices;

receiving a selection of a level of the hierarchy of the network;

determining functions of a device in the level;

receiving a selection of one of the functions;

generating, by a processor, a service profile for a service based on the selected function and the device in the level, wherein the service profile for the service includes a trigger condition, and the trigger condition specifies a condition to satisfy to trigger the service including the selected function; and

storing the service profile in the data storage device, wherein the data storage device stores a plurality of service profiles for the devices in the hierarchy of the network.

14. The method of claim 13, comprising:

receiving a selection of an attribute for the service; and

including the selected attribute in the service profile for the service, wherein the attribute describes a function associated with all the devices in the level of the hierarchy.

15. The method of claim 13, wherein the service profile identifies an action performed by the service.

16. The method of claim 13, comprising:

receiving data from the device identified in the service profile for the service; and

determining whether to trigger the service based on the received data and the trigger condition.

17. The method of claim 13, comprising:

receiving data from the devices in the hierarchy;

matching information for the devices with information from the stored service profiles;

identifying a service profile from the matching; and

determining whether to trigger a service for the identified service profile based on the received data and a trigger condition in the identified service profile.

18. The method of claim 13, comprising:

storing a user premises hierarchy in the data storage device, wherein one or more levels of the user premises hierarchy each include a plurality of user premises and a service associated with each of the one or more levels.

19. The method of claim 18, comprising:

aggregating the hierarchy of the network and the user premises hierarchy, and

determining whether to trigger a service for one of the stored service profiles based on the aggregated hierarchy.

20. The method of claim 13, comprising:

querying the data storage device to identify a relevant service from the stored profiles for one of the devices in response to receiving data from the one of the devices.