Method and system for subscribing migration to alternative access networks

• US 9,088,643 B2
• Filed: 11/15/2013
• Issued: 07/21/2015
• Est. Priority Date: 05/01/2013
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Sudharsan, Velamur Srinivasan, Maguire, Thomas, MacNabb, Thomas K., Cleaver, Edward A., Kalapala, Srinivasa M., Marshall, Porusp N., Polavarapu, Himanshu
• Primary Examiner(s): Hong, Harry S
• Application Number:
  US14/081,852
• Publication Number:
  US 20150139407A1
• Time in Patent Office: 613 Days
• Field of Search: 379/1.01, 379/9, 379/9.03, 379/9.04, 379/9.05, 379/10.01, 379/12, 379/15.01, 379/15.03, 379/15.05, 379/22, 379/22.03, 379/26.01, 379/27.01, 379/29.01, 379/29.05, 379/29.09, 379/32.01, 379/32.04
• US Class Current: 1/1
• CPC Class Codes: H04M 3/2227 Quality of service monitoring
• CPC Class Codes: H04M 3/30 for subscriber's lines , for the local loop

Abstract

An approach for subscriber migration to alternative access networks is described. A subscriber migration platform determines a fault in a wireline voice network associated with a subscriber premise, determines that the subscriber premise is associated with a chronic account based on the fault, and migrates the subscriber premise from the wireline voice network to a wireless voice network.

Claims

1. A method comprising:

determining a fault in a wireline voice network associated with a subscriber premise;

determining that the subscriber premise is associated with a chronic account based on the fault;

receiving an order to migrate the subscriber premise from the wireline voice network to a wireless voice network;

migrating the subscriber premise from the wireline voice network to the wireless voice network;

provisioning a wireless port with a dummy equipment identifier;

generating a work order to install a wireless voice device at the subscriber premise;

receiving an activation signal including an actual equipment identifier from the wireless voice device;

updating the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and

updating the new subscriber record in a voice service database with a civic address of the subscriber premise.

2. A method according to claim 1, further comprising:

querying a wireline voice service database for a subscriber record associated with the subscriber premise; and

determining that the fault causes a number of faults associated with the subscriber record to satisfy a threshold,

wherein the subscriber premise is associated with the chronic account if the threshold is satisfied.

3. A method according to claim 1, further comprising:

performing a line quality test on the wireline voice network associated with the subscriber premise,

wherein the determination of the fault is based on the line quality test.

4. A method according to claim 1, further comprising:

determining a location of the subscriber premise; and

determining that the location is within an affected area of the wireline voice network,

wherein the determination of the fault is based on the affected area.

5. A method according to claim 1, further comprising:

updating a subscriber record in an emergency services database via a network interface coupling the wireline voice network and an emergency services vendor,

wherein the subscriber record is updated to include a telephone number associated with the wireless voice interface and the civic address associated with the subscriber premise.

6. A method comprising:

determining a fault in a wireline voice network associated with a subscriber premise;

determining that the subscriber premise is associated with a chronic account based on the fault;

migrating the subscriber premise from the wireline voice network to a wireless voice network;

receiving a request to deactivate a wireline voice service associated with the subscriber premise;

disassociating the chronic account from a first billing system for the wireline voice network;

transferring a balance associated with the chronic account to a second billing system for the wireless voice network;

receiving usage data based on a usage of the wireless voice network; and

generating a bill based on the usage data and the transferred balance,

wherein the bill includes one or more adjustments associated with the migration from the wireline voice network to the wireless voice network.

7. A method comprising:

determining a fault in a wireline voice network associated with a subscriber premise;

determining that the subscriber premise is associated with a chronic account based on the fault;

migrating the subscriber premise from the wireline voice network to a wireless voice network;

detecting a wireless voice device at the subscriber premise;

determining a charge of a battery of the wireless voice device; and

indicating a need to change the battery based on the charge.

8. A method according to claim 7, wherein the need to change the battery is indicated via an electronic mail (email) message, a short message service (SMS) message, an indicator on the wireless voice device, or some combination thereof.

9. A method comprising:

determining a fault in a wireline voice network associated with a subscriber premise;

determining that the subscriber premise is associated with a chronic account based on the fault;

migrating the subscriber premise from the wireline voice network to a wireless voice network;

receiving an order to migrate the subscriber premise to the wireline voice network;

generating an order preview electronic mail (email) message based on an estimated cost for the migration,

wherein the order preview email is generated from 2 seconds to 5 seconds after the order is received.

10. A method comprising:

determining a fault in a wireline voice network associated with a subscriber premise;

determining that the subscriber premise is associated with a chronic account based on the fault;

migrating the subscriber premise from the wireline voice network to a wireless voice network;

provisioning the migration to the wireless voice network, the migration being based on one of a plurality of service levels;

obtaining bandwidth for the wireless voice network from a service provider of the wireless voice network; and

apportioning the bandwidth among the plurality of service levels,

wherein the migration to the wireless voice network is provisioned based on an assignment to one of the plurality of service levels.

11. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine a fault in a wireline voice network associated with a subscriber premise;

determine that the subscriber premise is associated with a chronic account based on the fault;

receive an order to migrate the subscriber premise from the wireline voice network to the wireless voice network;

migrate the subscriber premise from the wireline voice network to a wireless voice network;

provision a wireless port with a dummy equipment identifier;

generate a work order to install a wireless voice device at the subscriber premise;

receive an activation signal including an actual equipment identifier from the wireless voice device;

update the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and

update the new subscriber record in a voice service database with a civic address of the subscriber premise.

12. An apparatus according to claim 11, wherein the apparatus is further caused to:

query a wireline voice service database for a subscriber record associated with the subscriber premise; and

determine that the fault causes a number of faults associated with the subscriber record to satisfy a threshold,

wherein the subscriber premise is associated with the chronic account if the threshold is satisfied.

13. An apparatus according to claim 11, wherein the apparatus is further caused to:

perform a line quality test on the wireline voice network associated with the subscriber premise,

wherein the determination of the fault is based on the line quality test.

14. An apparatus according to claim 11, wherein the apparatus is further caused to:

determine a location of the subscriber premise; and

determine that the location is within an affected area of the wireline voice network,

wherein the determination of the fault is based on the affected area.

15. An apparatus according to claim 11, wherein the apparatus is further caused to:

update a subscriber record in an emergency services database via a network interface coupling the wireline voice network and an emergency services vendor,

wherein the subscriber record is updated to include a telephone number associated with the wireless voice interface and the civic address associated with the subscriber premise.

16. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine a fault in a wireline voice network associated with a subscriber premise;

determine that the subscriber premise is associated with a chronic account based on the fault;

migrate the subscriber premise from the wireline voice network to a wireless voice network;

receive a request to deactivate a wireline voice service associated with the subscriber premise;

disassociate the chronic account from a first billing system for the wireline voice network;

transfer a balance associated with the chronic account to a second billing system for the wireless voice network;

receive usage data based on a usage of the wireless voice network; and

generate a bill based on the usage data and the transferred balance,

wherein the bill includes one or more adjustments associated with the migration from the wireline voice network to the wireless voice network.

17. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine a fault in a wireline voice network associated with a subscriber premise;

determine that the subscriber premise is associated with a chronic account based on the fault;

migrate the subscriber premise from the wireline voice network to a wireless voice network;

detect a wireless voice device at the subscriber premise;

determine a charge of a battery of the wireless voice device; and

indicate a need to change the battery based on the charge.

18. An apparatus according to claim 17, wherein the need to change the battery is indicated via an electronic mail (email) message, a short message service (SMS) message, an indicator on the wireless voice device, or some combination thereof.

19. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine a fault in a wireline voice network associated with a subscriber premise;

determine that the subscriber premise is associated with a chronic account based on the fault;

migrate the subscriber premise from the wireline voice network to a wireless voice network;

receive an order to migrate the subscriber premise to the wireline voice network; and

generate an order preview electronic mail (email) message based on an estimated cost for the migration,

wherein the order preview email is generated from 2 seconds to 5 seconds after the order is received.

20. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

determine a fault in a wireline voice network associated with a subscriber premise;

determine that the subscriber premise is associated with a chronic account based on the fault;

migrate the subscriber premise from the wireline voice network to a wireless voice network;

provision the migration to the wireless voice network, the migration being based on one of a plurality of service levels;

obtain bandwidth for the wireless voice network from a service provider of the wireless voice network; and

apportion the bandwidth among the plurality of service levels,

wherein the migration to the wireless voice network is provisioned based on an assignment to one of the plurality of service levels.

21. A system comprising:

a subscriber migration platform configured to determine a fault in a wireline voice network associated with a subscriber premise, determine that the subscriber premise is associated with a chronic account based on the fault, receive an order to migrate the subscriber premise from the wireline voice network to a wireless voice network;

migrate the subscriber premise from the wireline voice network to a wireless voice network, provision a wireless port with a dummy equipment identifier;

generate a work order to install a wireless voice device at the subscriber premise;

receive an activation signal including an actual equipment identifier from the wireless voice device;

update the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and

update the new subscriber record in a voice service database with a civic address of the subscriber premise.