Method and system for subscribing migration to alternative access networks
First Claim
Patent Images
1. A method comprising:
- determining a fault in a wireline voice network associated with a subscriber premise;
determining that the subscriber premise is associated with a chronic account based on the fault;
receiving an order to migrate the subscriber premise from the wireline voice network to a wireless voice network;
migrating the subscriber premise from the wireline voice network to the wireless voice network;
provisioning a wireless port with a dummy equipment identifier;
generating a work order to install a wireless voice device at the subscriber premise;
receiving an activation signal including an actual equipment identifier from the wireless voice device;
updating the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and
updating the new subscriber record in a voice service database with a civic address of the subscriber premise.
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Accused Products
Abstract
An approach for subscriber migration to alternative access networks is described. A subscriber migration platform determines a fault in a wireline voice network associated with a subscriber premise, determines that the subscriber premise is associated with a chronic account based on the fault, and migrates the subscriber premise from the wireline voice network to a wireless voice network.
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Citations
21 Claims
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1. A method comprising:
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determining a fault in a wireline voice network associated with a subscriber premise; determining that the subscriber premise is associated with a chronic account based on the fault; receiving an order to migrate the subscriber premise from the wireline voice network to a wireless voice network; migrating the subscriber premise from the wireline voice network to the wireless voice network; provisioning a wireless port with a dummy equipment identifier; generating a work order to install a wireless voice device at the subscriber premise; receiving an activation signal including an actual equipment identifier from the wireless voice device; updating the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and updating the new subscriber record in a voice service database with a civic address of the subscriber premise. - View Dependent Claims (2, 3, 4, 5)
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6. A method comprising:
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determining a fault in a wireline voice network associated with a subscriber premise; determining that the subscriber premise is associated with a chronic account based on the fault; migrating the subscriber premise from the wireline voice network to a wireless voice network; receiving a request to deactivate a wireline voice service associated with the subscriber premise; disassociating the chronic account from a first billing system for the wireline voice network; transferring a balance associated with the chronic account to a second billing system for the wireless voice network; receiving usage data based on a usage of the wireless voice network; and generating a bill based on the usage data and the transferred balance, wherein the bill includes one or more adjustments associated with the migration from the wireline voice network to the wireless voice network.
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7. A method comprising:
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determining a fault in a wireline voice network associated with a subscriber premise; determining that the subscriber premise is associated with a chronic account based on the fault; migrating the subscriber premise from the wireline voice network to a wireless voice network; detecting a wireless voice device at the subscriber premise; determining a charge of a battery of the wireless voice device; and indicating a need to change the battery based on the charge. - View Dependent Claims (8)
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9. A method comprising:
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determining a fault in a wireline voice network associated with a subscriber premise; determining that the subscriber premise is associated with a chronic account based on the fault; migrating the subscriber premise from the wireline voice network to a wireless voice network; receiving an order to migrate the subscriber premise to the wireline voice network; generating an order preview electronic mail (email) message based on an estimated cost for the migration, wherein the order preview email is generated from 2 seconds to 5 seconds after the order is received.
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10. A method comprising:
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determining a fault in a wireline voice network associated with a subscriber premise; determining that the subscriber premise is associated with a chronic account based on the fault; migrating the subscriber premise from the wireline voice network to a wireless voice network; provisioning the migration to the wireless voice network, the migration being based on one of a plurality of service levels; obtaining bandwidth for the wireless voice network from a service provider of the wireless voice network; and apportioning the bandwidth among the plurality of service levels, wherein the migration to the wireless voice network is provisioned based on an assignment to one of the plurality of service levels.
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11. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, determine a fault in a wireline voice network associated with a subscriber premise; determine that the subscriber premise is associated with a chronic account based on the fault; receive an order to migrate the subscriber premise from the wireline voice network to the wireless voice network; migrate the subscriber premise from the wireline voice network to a wireless voice network; provision a wireless port with a dummy equipment identifier; generate a work order to install a wireless voice device at the subscriber premise; receive an activation signal including an actual equipment identifier from the wireless voice device; update the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and update the new subscriber record in a voice service database with a civic address of the subscriber premise. - View Dependent Claims (12, 13, 14, 15)
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16. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, determine a fault in a wireline voice network associated with a subscriber premise; determine that the subscriber premise is associated with a chronic account based on the fault; migrate the subscriber premise from the wireline voice network to a wireless voice network; receive a request to deactivate a wireline voice service associated with the subscriber premise; disassociate the chronic account from a first billing system for the wireline voice network; transfer a balance associated with the chronic account to a second billing system for the wireless voice network; receive usage data based on a usage of the wireless voice network; and generate a bill based on the usage data and the transferred balance, wherein the bill includes one or more adjustments associated with the migration from the wireline voice network to the wireless voice network.
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17. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, determine a fault in a wireline voice network associated with a subscriber premise; determine that the subscriber premise is associated with a chronic account based on the fault; migrate the subscriber premise from the wireline voice network to a wireless voice network; detect a wireless voice device at the subscriber premise; determine a charge of a battery of the wireless voice device; and indicate a need to change the battery based on the charge. - View Dependent Claims (18)
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19. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, determine a fault in a wireline voice network associated with a subscriber premise; determine that the subscriber premise is associated with a chronic account based on the fault; migrate the subscriber premise from the wireline voice network to a wireless voice network; receive an order to migrate the subscriber premise to the wireline voice network; and generate an order preview electronic mail (email) message based on an estimated cost for the migration, wherein the order preview email is generated from 2 seconds to 5 seconds after the order is received.
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20. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, determine a fault in a wireline voice network associated with a subscriber premise; determine that the subscriber premise is associated with a chronic account based on the fault; migrate the subscriber premise from the wireline voice network to a wireless voice network; provision the migration to the wireless voice network, the migration being based on one of a plurality of service levels; obtain bandwidth for the wireless voice network from a service provider of the wireless voice network; and apportion the bandwidth among the plurality of service levels, wherein the migration to the wireless voice network is provisioned based on an assignment to one of the plurality of service levels.
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21. A system comprising:
a subscriber migration platform configured to determine a fault in a wireline voice network associated with a subscriber premise, determine that the subscriber premise is associated with a chronic account based on the fault, receive an order to migrate the subscriber premise from the wireline voice network to a wireless voice network;
migrate the subscriber premise from the wireline voice network to a wireless voice network, provision a wireless port with a dummy equipment identifier;
generate a work order to install a wireless voice device at the subscriber premise;
receive an activation signal including an actual equipment identifier from the wireless voice device;
update the wireless port to replace the dummy equipment identifier with the actual equipment identifier; and
update the new subscriber record in a voice service database with a civic address of the subscriber premise.
Specification