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Automated response system

  • US 9,088,655 B2
  • Filed: 07/29/2013
  • Issued: 07/21/2015
  • Est. Priority Date: 07/29/2013
  • Status: Expired due to Fees
First Claim
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1. A system comprising:

  • a processor programmed to initiate executable operations comprising;

    receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call;

    determining a semantic identifier for the first audible prompt using semantic analysis;

    storing the semantic identifier of the first audible prompt in association with the response to generate a meaning-response pair;

    receiving, from the calling system, a selection of one of a plurality of endpoints associated with the called system and each of the plurality of endpoints are associated with a plurality of meaning-response pairs, wherein the selection is made during, an active phone call;

    determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt; and

    Playing the stored response in responsive to the selection and matching.

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