Facilitating real-time communications in electronic message boards
First Claim
Patent Images
1. A method comprising:
- receiving a message on an electronic message board;
identifying a rule for selecting a communications recipient associated with the message, wherein the rule is based on a content of the message;
selecting the communications recipient based on the message and the rule;
generating, via a processor, a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received;
transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and
when the hyperlink is activated;
initiating a real time communication session between the user and the communications recipient; and
transmitting a second message to the communications recipient comprising information about the message.
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Abstract
A method is provided in which a message board server receives a message that is posted by a first user and transmits a link to another user of the message board. When the link is activated, a communications session is established between the user who activated the link and a telecommunications session recipient.
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Citations
17 Claims
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1. A method comprising:
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receiving a message on an electronic message board; identifying a rule for selecting a communications recipient associated with the message, wherein the rule is based on a content of the message; selecting the communications recipient based on the message and the rule; generating, via a processor, a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received; transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and when the hyperlink is activated; initiating a real time communication session between the user and the communications recipient; and transmitting a second message to the communications recipient comprising information about the message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a processor; and a computer-readable storage medium storing instructions which, when executed by the processor, cause the processor to perform operations comprising; receiving a message on an electronic message board; identifying a rule for selecting a communications recipient associated with the message, wherein the rule is based on a content of the message; selecting the communications recipient based on the message and the rule; generating a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received; transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and when the hyperlink is activated; initiating a real time communication session between the user and the communications recipient; and transmitting a second message to the communications recipient comprising information about the message. - View Dependent Claims (12, 13, 14)
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15. A computer-readable storage device storing instructions which, when executed by a processor, cause the processor to perform operations comprising:
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receiving a message on an electronic message board; identifying a rule for selecting a communications recipient for the message, wherein the rule is based on a content of the message; selecting the communications recipient based on the message and the rule; generating a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received; transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and when the hyperlink is activated; initiating a real time communication session between the user and the communications recipient; and transmitting a second message to the communications recipient comprising information about the message. - View Dependent Claims (16, 17)
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Specification