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Facilitating real-time communications in electronic message boards

  • US 9,094,354 B2
  • Filed: 09/30/2009
  • Issued: 07/28/2015
  • Est. Priority Date: 09/30/2009
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving a message on an electronic message board;

    identifying a rule for selecting a communications recipient associated with the message, wherein the rule is based on a content of the message;

    selecting the communications recipient based on the message and the rule;

    generating, via a processor, a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received;

    transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and

    when the hyperlink is activated;

    initiating a real time communication session between the user and the communications recipient; and

    transmitting a second message to the communications recipient comprising information about the message.

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