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Real-time adjustment for better caller experience

  • US 9,094,485 B1
  • Filed: 02/08/2008
  • Issued: 07/28/2015
  • Est. Priority Date: 02/08/2008
  • Status: Active Grant
First Claim
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1. A method for real time adjustment for better caller experience, the method comprising:

  • obtaining caller experience of a call flow;

    notifying a service provider of the caller experience utilizing color codes to determine a level of confusion, misguidance, satisfaction, and dissatisfaction of a caller;

    receiving at least one corrective action from the service provider; and

    implementing the at least one corrective action for better caller experience.

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