Apparatuses, methods and systems for a call restrictor

• US 9,098,509 B1
• Filed: 10/13/2010
• Issued: 08/04/2015
• Est. Priority Date: 10/16/2009
• Status: Active Grant

• Current Assignee: Iqor US Inc. (IQOR Holdings Incorporated)
• Original Assignee: IQOR Holding Incorporated IGOR US Incorporated
• Inventors: Kapoor, Vikas, Madhavarapu, Abhilash
• Primary Examiner(s): Perveen, Rehana
• Assistant Examiner(s): Havan, Hung
• Application Number:
  US12/903,796
• Time in Patent Office: 1,756 Days
• Field of Search: 707/769
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24 Querying
• CPC Class Codes: G06F 16/43 Querying
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A CALL RESTRICTOR implement efficient and scalable monitoring, regulation, and allocation of communications resources within an enterprise. In one embodiment, a call restricting processor-implemented method is disclosed, comprising: obtaining a transmission related to a call request, the transmission including a value for a call attribute; extracting from the transmission the value for the call attribute; querying a database using the extracted value for the call attribute; obtaining a call rule to apply to the call request, based on querying the database; applying the call rule to the call request; and determining via a processor whether the call is permitted based on applying the call rule to the call request; wherein the transmission is one of: a media packet transmitted during an ongoing communication; and an invitation to initiate a communication session.

Claims

1. A call restricting processor-implemented method, comprising:

obtaining a transmission related to a call request, the transmission including a value for a call attribute;

extracting from the transmission the value for the call attribute;

generating a database query to a database containing call rule restrictions data using the extracted value for the call attribute;

querying a database containing call rules data using the generated database query, to extract associated call rules for the transmission related to the call request, wherein the call rules comprise business grammar rules containing legal, regulatory and enterprise-based call compliance rules for collections and auto-calling;

obtaining at least one associated call rule to apply to the call request, based on querying the database;

applying the obtained call rule to the call request; and

determining via a processor whether the call is permitted based on applying the call rule to the associated call request and further determining based on evaluation of the associated call rules the applications and settings needed to be delivered to a source of the call request and at least one value of the call attribute.

2. The method of claim 1, further comprising:

determining that the call is permitted, based on applying the call rule to the call request; and

forwarding the transmission to process the call request.

3. The method of claim 1, further comprising:

determining that the call is not permitted, based on applying the call rule to the call request; and

providing an indication that the call request is not permitted.

4. The method of claim 1, wherein obtaining a call rule to apply to the call request includes:

obtaining a first call rule based on querying the database;

obtaining a second call rule based on querying the database;

extracting rule levels from the obtained first and second call rules;

comparing the rule levels of the first and second call rules; and

determining the call rule to apply to the call request based on the comparison of the rule levels of the first and second call rules.

5. The method of claim 1, wherein the transmission is a media packet transmitted during an ongoing communication.

6. The method of claim 1, wherein the transmission is an invitation to initiate a communication session.

7. The method of claim 1, further comprising the step of

delivering at least one application and setting data to the source of the call request based on evaluation of the call rule.

8. The method of claim 1, wherein the call attribute is an identifier of a call participant.

9. The method of claim 1, wherein the call attribute is a timestamp related to the transmission.

10. A call restricting system, comprising:

a processor; and

a memory disposed in communication with the processor and storing processor-executable instructions, the instructions comprising instructions to;

obtain a transmission related to a call request, the transmission including a value for a call attribute;

extract from the transmission the value for the call attribute;

generate a database query to a database containing call rule restrictions data using the extracted value for the call attribute;

query a database containing call rules data using the generated database query, to extract from a database of call rules at least one associated call rule for the transmission related to the call request, wherein the call rules comprise business grammar rules containing legal, regulatory and enterprise-based call compliance rules for collections and auto-calling;

obtain at least one associated call rule to apply to the call request, based on querying the database;

apply the obtained call rule to the call request;

determine whether the call is permitted based on applying the call rule to the associated call request, and

determine based on evaluation of the associated call rule the applications and settings needed to be delivered to a source of the call request and at least one value of the call attribute.

11. The system of claim 10, the instructions further comprising instructions to:

determine that the call is permitted, based on applying the call rule to the call request; and

forward the transmission to process the call request.

12. The system of claim 10, the instructions further comprising instructions to:

determine that the call is not permitted, based on applying the call rule to the call request; and

provide an indication that the call request is not permitted.

13. The system of claim 10, wherein the instructions to obtain a call rule to apply to the call request include instructions to:

obtain a first call rule based on querying the database;

obtain a second call rule based on querying the database;

extract rule levels from the obtained first and second call rules;

compare the rule levels of the first and second call rules; and

determine the call rule to apply to the call request based on the comparison of the rule levels of the first and second call rules.

14. The system of claim 10, wherein the transmission is a media packet transmitted during an ongoing communication.

15. The system of claim 10, wherein the transmission is an invitation to initiate a communication session.

16. The system of claim 10, wherein the instructions further comprise instructions to deliver at least one application and setting data to the source of the call request based on evaluation of the call rule.

17. The system of claim 10, wherein the call attribute is an identifier of a call participant.

18. The system of claim 10, wherein the call attribute is a timestamp related to the transmission.

19. A non-transitory processor-readable medium storing processor-executable call restricting instructions, the instructions comprising instructions to:

obtain a transmission related to a call request, the transmission including a value for a call attribute;

extract from the transmission the value for the call attribute;

generate a database query to a database containing call rule restrictions data using the extracted value for the call attribute, wherein the call rules in the database comprise business grammar rules containing legal, regulatory and enterprise-based call compliance roles for collections and auto-calling;

query a database containing call roles data using the generated database query, to extract associated call rules for the transmission related to the call request;

obtain at least one associated call role to apply to the call request, based on querying the database;

query a database using the extracted value for the call attribute;

obtain a call rule to apply to the call request, based on querying the database;

apply the obtained call rule to the call request; and

determine whether the call is permitted based on applying the call role to the associated call request, and

determine based on evaluation of the associated call rule the applications and settings needed to be delivered to a source of the call request and at least one value of the call attribute.

20. The medium of claim 19, the instructions further comprising instructions to:

determine that the call is permitted, based on applying the call rule to the call request; and

forward the transmission to process the call request.

21. The medium of claim 19, the instructions further comprising instructions to:

determine that the call is not permitted, based on applying the call rule to the call request; and

provide an indication that the call request is not permitted.

22. The medium of claim 19, wherein the instructions to obtain a call rule to apply to the call request include instructions to:

obtain a first call rule based on querying the database;

obtain a second call rule based on querying the database;

extract rule levels from the obtained first and second call rules;

compare the rule levels of the first and second call rules; and

determine the call rule to apply to the call request based on the comparison of the rule levels of the first and second call rules.

23. The medium of claim 19, wherein the transmission is a media packet transmitted during an ongoing communication.

24. The medium of claim 19, wherein the transmission is an invitation to initiate a communication session.

25. The medium of claim 19, wherein the instructions further comprise instructions to deliver at least one application and setting data to the source of the call request based on evaluation of the call rule.

26. The medium of claim 19, wherein the call attribute is an identifier of a call participant.

27. The medium of claim 19, wherein the call attribute is a timestamp related to the transmission.