Proactive diagnostics

• US 9,100,804 B2
• Filed: 02/08/2013
• Issued: 08/04/2015
• Est. Priority Date: 02/08/2013
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Draznin, Sagiv
• Primary Examiner(s): Appiah, Charles
• Assistant Examiner(s): HOLLIDAY, JAIME MICHELE
• Application Number:
  US13/763,016
• Publication Number:
  US 20140228061A1
• Time in Patent Office: 907 Days
• Field of Search: 455418- 42, 455/556.1, 701/2
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 4/027 using movement velocity, acceleration information
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/38 for collecting sensor information
• CPC Class Codes: H04W 4/70 Services for machine-to-machine communication [M2M] or machine type communication [MTC]
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

A data message is received from a machine-to-machine (M2M) device over a mobile communication network. The data message includes: a Machine Identification (MID) number of a machine coupled to the M2M device and/or an identifier of the M2M device; location information of the machine; and an alert based on a condition of the machine satisfying a service or alarm criterion. A database associated with the application server is searched for different solutions for the machine satisfying a service or alarm criterion. The machine is then matched with one or more providers that can service the machine for each solution. A tailored response data message, based on the machine location information, the identified condition and the matched provider(s), is sent to the user of the machine.

Claims

1. A method comprising steps of:

receiving at an application server a data message from a machine-to-machine (M2M) device over a mobile communication network, wherein the data message includes;

both (i) a Machine Identification (MID) number of a machine coupled to the M2M device and (ii) an identifier of the M2M device;

location information of the machine; and

an alert based on a condition of the machine, sensed by one or more sensors, satisfying a service or alarm criterion;

wherein the received data message is received in response to the M2M device determining that an acknowledgment message in response to a sent data message is not received within a first predetermined time, and sending a similar new message after a second predetermined time, wherein the second predetermined time varies based on severity of the condition of the machine and a type of the machine;

identifying an account based on the MID and the identifier of the M2M device received at the application server via the data message by correlating the MID of the machine coupled to the M2M device with subscription information stored in a database;

searching the database associated with the application server for one or more possible solutions for the machine satisfying the service or alarm criterion;

for each solution, matching the machine with one or more providers that can service the machine;

creating a tailored response data message based on;

the received location information of the machine;

the condition of the machine satisfying the service or alarm criterion;

the one or more possible solutions; and

the one or more matched providers; and

sending to a user of the machine the tailored response data message.

2. The method of claim 1, wherein matching the machine with one or more providers comprises selecting one or more providers that:

(a) can service the identified condition of the machine satisfying a service or alarm criterion; and

(b) are within a predetermined distance from the location of the machine.

3. The method of claim 2, wherein matching the machine with one or more providers further comprises:

determining whether the condition satisfying the service or alarm criterion relates to a recall; and

if there are several matched providers, narrowing the providers to one or more authorized to deal with the recall.

4. The method of claim 1, wherein the tailored response data message includes at least one of:

(a) one or more solutions to address the identified condition;

(b) a cost charged by each of the one or more providers;

(c) an average cost for each solution;

(d) a recommended solution;

(e) a distance to each of the one or more providers;

(f) a time it takes to service the condition of the machine satisfying the service or alarm criterion for each of the one or more providers;

(g) an average time it takes to service the condition of the machine satisfying the service or alarm criterion for each solution;

or

(h) a rating of each of the one or more providers.

5. The method of claim 1, wherein the data message is received from the M2M device through the mobile communication network as a short messaging service (SMS) message.

6. The method of claim 1, wherein the location information is provided by at least one of:

(a) a global positioning system (GPS) receiver of the machine;

(b) a GPS receiver of the M2M device;

or

(c) a GPS receiver of a mobile device coupled to the M2M device.

7. The method of claim 1, wherein the received location information comprises an address stored in a memory of the machine, M2M device, or account information associated with the MID or the identifier of the M2M device.

8. The method of claim 1, further comprising maintaining the database of the application server by updating information from one or more providers by electronically gathering information from at least one of a web-site or service server of each provider respectively.

9. The method of claim 8, wherein the updated information from each provider includes at least one of:

(a) services or products provided;

(b) a cost for each service or product;

(c) a time for each service or product; and

(d) schedule availability to perform the service.

10. The method of claim 8, wherein the information is updated:

(a) for one or more providers periodically;

or

(b) for a provider upon receiving a notification from the provider that a change in its information has occurred.

11. The method of claim 1, further comprising updating the information for the matched one or more providers that can service the condition of the machine satisfying the service or alarm criterion, upon receiving the data message from the M2M device.

12. The method of claim 1, further comprising displaying content of the tailored response data message on a display of at least one of:

(a) the machine;

or

(b) a mobile device coupled to the machine.

13. The method of claim 1, further comprising sending an acknowledgment to the M2M device that the data message is received at the application server.

14. A method comprising steps of:

receiving condition information of a machine from one or more sensors;

upon determining that the condition of the machine satisfies a service or alarm criterion, sending to an application server a data message over a mobile communication network, the message comprising;

at least one of (i) a Machine Identification (MID) number of the machine or (ii) an identifier of the M2M device;

location information of the machine; and

an alert based on a condition of the machine satisfying the service or alarm criterion;

upon determining that an acknowledgment message in response to the sent data message is not received within a first predetermined time, sending a similar new message to the application server after a second predetermined time, wherein the second predetermined time varies based on severity of the condition of the machine and a type of the machine;

receiving a tailored response data message from the application server, the tailored message including;

one or more possible solutions to the condition of the machine satisfying the service or alarm criterion; and

for each solution, one or more matched providers to service the condition of the machine satisfying the service or alarm criterion.

15. The method of claim 14, wherein the data message is sent through the mobile communication network as a short messaging service (SMS) message.

16. The method of claim 14, wherein the data message is sent to the application server over the mobile communication network via a mobile device coupled to the M2M device.

17. The method of claim 16, wherein the M2M device is coupled to the mobile device by at least one of:

(a) mechanically via a docking station;

(b) wirelessly through a short range wireless technology.

18. The method of claim 14, further comprising displaying content of the tailored response data message on a display of the M2M device.

19. A machine to machine (M2M) device comprising:

a processor;

a communication interface coupled to the processor;

a storage device for content and programming;

a program stored in the storage device, wherein execution of the program by the processor configures the M2M device to perform functions, including functions to;

receive condition information of a machine from one or more sensors;

upon determining that the condition of the machine satisfies a service or alarm criterion, send to an application server a data message over a mobile communication network, the message comprising;

at least one of (i) a Machine Identification (MID) number of the machine or (ii) an identifier of the M2M device;

location information of the machine; and

an alert based on a condition of the machine satisfying the service or alarm criterion;

upon determining that an acknowledgment message in response to the sent data message is not received within a first predetermined time, send a similar new message to the application server after a second predetermined time, wherein the second predetermined time varies based on severity of the condition of the machine and a type of the machine;

receive a tailored response data message from the application server, the tailored message including;

one or more possible solutions to the condition of the machine satisfying the service or alarm criterion; and

one or more matched providers to service the condition of the machine satisfying the service or alarm criterion.

20. The M2M device of claim 19, wherein execution of the program by the processor further configures the M2M device to perform functions to send the data message through a mobile communication network as a short messaging service (SMS) message.

21. The M2M device of claim 19, wherein execution of the program by the processor further configures the M2M device to perform functions to send the data message to the application server over a mobile communication network via a mobile device coupled to the M2M device.

22. The M2M device of claim 21, wherein the M2M device is coupled to the mobile device by at least one of:

(a) mechanically via a docking station;

(b) wirelessly through a short range wireless technology.

23. The M2M device of claim 19, wherein execution of the program by the processor further configures the M2M device to perform functions to display content of the tailored response data message on a display of the M2M device.