System and method for correlating user call response to electronic messages

• US 9,105,057 B2
• Filed: 01/09/2013
• Issued: 08/11/2015
• Est. Priority Date: 01/09/2012
• Status: Active Grant

• Current Assignee: Yodel Innovations, LLC
• Original Assignee: Yodel Innovations, LLC
• Inventors: Burger, Eric William, Pelson, Jonathan Andrew, Heard, David, Traver, Gary
• Primary Examiner(s): RAMPURIA, SHARAD K
• Application Number:
  US13/737,546
• Publication Number:
  US 20130294588A1
• Time in Patent Office: 944 Days
• Field of Search: 455405-408, 4554121-4144
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0246 Traffic
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/8088 involving increased rates, e.g. spam messaging billing differentiation
• CPC Class Codes: H04M 15/8207 Time based data metric aspects, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method of correlating voice calls with received electronic messages includes sending an electronic message associated with a second party to a first party; subsequently receiving a voice call from the first party by the second party; automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.

Claims

1. A method of correlating real-time communications with received electronic messages, the method including:

sending an electronic message associated with a second party to a first party;

subsequently receiving a real-time communication from the first party by the second party;

automatically determining whether the real-time communication resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received real-time communication;

if it is determined that the real-time communication resulted from the electronic message, flagging the real-time communication to have a different status from real-time communications not determined to have resulted from an electronic message; and

billing the second party for the real-time communication, based on the flagged status of the real-time communication, including;

billing the second party at a first rate for real-time communications received by the first party and flagged with a status indicating that the real-time communications resulted from an electronic message; and

billing the second party at a second rate for real-time communications received by the first party and flagged with a status indicating that the real-time communications did not result from an electronic message,

wherein the first rate is higher than the second rate.

2. The method of claim 1, wherein sending the electronic message includes:

sending the electronic message over a telecommunications network to a first user device of the first party.

3. The method of claim 2, wherein the telecommunications network includes the Internet.

4. The method of claim 2, wherein the electronic message further includes:

an advertisement including an indicator used to make the real-time communication.

5. The method of claim 4, wherein the indicator is at least one of:

a selectable link, or a telephone number.

6. The method of claim 1, wherein automatically determining whether the real-time communication resulted from the electronic message includes:

determining a length of time between the sending of the electronic message and the receiving of the real-time communication; and

if the length of time is less than a predetermined amount, determining that the real-time communication resulted from the electronic message.

7. The method of claim 1, wherein the real-time communication is a voice call.

8. The method of claim 7, wherein:

the voice call is a telephone call made using a telephone number.

9. A method of charging a merchant for real-time communications with users, the method comprising:

maintaining a database that stores a record of sent electronic advertisements, indications of users who receive the electronic advertisements, and information indicating a time at which the users receive the electronic advertisements;

automatically storing, in the database, records of real-time communications between the advertisers and the users who received the electronic advertisements;

using the database, for each real-time communication between a merchant and a user, automatically determining whether the real-time communication occurred within a predetermined time period T from a time at which the user received an electronic advertisement for the merchant;

based on the determination, selecting an amount and/or rate to charge the merchant for the real-time communication;

when the determination indicates that a real-time communication occurred involving a particular user within the time period T from when the user received an advertisement for a particular merchant, then charging the merchant a first rate for the real-time communication; and

when the determination indicates that a real-time communication occurred involving a particular user after the time period T from when the user received an advertisement for a particular merchant, then charging the merchant a second rate for the real-time communication,

wherein the second rate is lower than the first rate.

10. The method of claim 9, wherein the real-time communication is a voice call, and wherein the determination indicates:

that the voice call was made by the particular user within the time period T from when the user received an advertisement for the particular merchant;

or

that the voice call was made by the particular user after the time period T from when the user received an advertisement for the particular merchant.

11. The method of claim 9, wherein the real-time communications include voice calls, and further comprising:

storing in the database for each voice call received from a user made to a merchant, an indication of the duration of the voice call; and

charging the merchant for voice calls based on the duration of the voice calls.

12. The method of claim 9, further comprising:

transmitting the electronic advertisements over the Internet as visual display advertisements.

13. The method of claim 12, further comprising:

initiating the real-time communications by one or more of;

selecting a link in a visual display advertisement on a first device on which the link is displayed;

or dialing the telephone number of a merchant from a second device different from the first device on which the link is displayed.

14. The method of claim 13, wherein the real-time communications include voice calls, and further comprising:

maintaining voice call records for at least a first user, the voice call records including first voice call records for voice calls made using the first device and second voice call records for voice calls made using the second device; and

determining whether a voice call was made within a predetermined time period T from a time at which the user received an electronic advertisement for the merchant, based on the first voice call records and the second voice call records.

15. The method of claim 14, wherein:

the first device is a mobile telephone device, and the second device is a land line telephone device.

16. The method of claim 9, wherein:

the electronic communications are telephone calls made using respective telephone numbers.

17. A method for receiving real-time communications by recipient parties, the method including:

sending electronic messages to potential initiating parties, the electronic messages indicating a method for initiating a real-time communication with the recipient parties;

maintaining a database that stores a list of the sent electronic messages, indications of potential initiating parties who received the electronic messages, and information indicating a time at which the potential initiating parties received the electronic messages;

automatically storing in the database records of real-time communications with the recipient parties initiated by the potential initiating parties who received the electronic messages;

using the database, for each real-time communication between a recipient party and a potential initiating party, automatically determining whether the real-time communication was initiated within a predetermined time period T from a time at which the potential initiating party received an electronic message indicating a method for initiating the real-time communication with the recipient party; and

based on the determination, selecting an amount and/or rate to charge the recipient party for the real-time communication.

20. The method of claim 17, wherein the real-time communications are voice calls and the initiating parties are callers.

18. A method for determining how much to bill a merchant for a real-time communication with a second party, the method comprising:

storing, in a database, a list of real-time communications initiated by the second party from at least two communication sources including a first communication source and a second communication source, the list including a time at which each real-time communication occurred;

storing, in the database, a list of advertisements received by the first communication source, the list including an indication of a time at which each advertisement was received and/or displayed at the first communication source;

automatically determining, based on the list of real-time communications and the list of advertisements received, whether any of the real-time communications were real-time communications that occurred with the merchant within a predetermined time period T of the first communication source receiving and/or displaying an advertisement for the merchant;

when it is determined that a real-time communication occurred with the merchant within a predetermined time period T of the first communication source receiving and/or displaying an advertisement for the merchant, charging the merchant for the real-time communication based on a first billing scheme; and

when it is determined that a real-time communication occurred with the merchant after the predetermined time period T of the first communication source receiving and/or displaying an advertisement for the merchant, charging the merchant for the real-time communication based on a second billing scheme different from the first billing scheme.

19. The method of claim 18, wherein the second billing scheme includes lower billing rates than the first billing scheme.