Systems and methods to connect buyers and sellers

• US 9,106,473 B2
• Filed: 03/28/2007
• Issued: 08/11/2015
• Est. Priority Date: 01/10/2006
• Status: Active Grant

• Current Assignee: Thryv, Inc. (Mudrick Capital Management LP)
• Original Assignee: YellowPages.com LLC (Mudrick Capital Management LP)
• Inventors: Altberg, Ebbe, Faber, Scott, Hirson, Ron, Van Der Linden, Sean
• Primary Examiner(s): Gart, Matthew
• Assistant Examiner(s): PARIKH, HARSHAD R
• Application Number:
  US11/692,739
• Publication Number:
  US 20070287488A1
• Time in Patent Office: 3,058 Days
• Field of Search: 705/30, 705/32
• US Class Current: 1/1
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1324 Conference call
• CPC Class Codes: H04Q 2213/13248 Multimedia
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: providing a seller with a code to be embedded in a document, the document to be distributed by the seller, the code to generate a display of a call button when the document is displayed; in response to a selection of the call button, initiating a process to make a telephonic connection between the seller and a buyer; and charging the buyer on behalf of the seller for a service delivered by the seller over the telephonic connection to the buyer.

Claims

1. A method comprising:

transmitting, by a server system, a document to generate a callee interface to receive a set of specifications from a callee;

generating, by the server system, a code to be embedded in an electronic document, the code to display a call button in the electronic document, the call button for initiating an electronic communication by any caller with the callee, wherein the call button includes communication status indicators for the callee, wherein the communication status indicators include;

a first indicator that the callee is currently communicating with another caller, a second indicator requesting that the caller schedule an appointment with the callee, a third indicator of a price associated with communicating with the callee, and a fourth indicator of a number of other callers currently waiting to communicate with the callee;

providing, by the server system, the code to the callee;

processing, by the server system, a first request to display the call button at a caller device, the first request received via an electronic communication network based at least in part on a reference associated with the code and, responsive to the first request;

determining, by the server system, a communication status of the callee, the determining comprising;

determining whether the callee is currently communicating with any caller; and

consequent to a determination that the callee is currently communicating with any caller, determining a current number of other callers waiting to communicate with the callee;

based at least in part on the communication status of the callee, specifying, by the server system, the communication status indicators to display at the call button at least the first indicator, the second indicator, the third indicator, and the fourth indicator;

receiving, by the server system, an indication of an operation of the call button by the caller device to initiate an electronic communication connection;

in response to the indication of the operation of the call button, initiating the electronic communication connection between the caller device and a callee device based on the communication status of the callee; and

charging the caller a fee for initiating the electronic communication connection.

2. The method of claim 1, wherein the electronic document comprises one or more of:

a web page, a blog, a hypertext markup language document, an electronic mail, a wireless access protocol page, and/or a short message service text message.

3. The method of claim 1, wherein the code is generated in response to a request for the call button from the callee.

4. The method of claim 1, further comprising:

subsequent to providing the code to the callee, determining, by the server system, a current communication status of the callee; and

updating the communication status indicators in the call button based on the determined current communication status of the callee.

5. The method of claim 4, wherein the current communication status of the callee is determined periodically.

6. The method of claim 4, wherein the code includes a uniform resource locator directed to an image for displaying at least one of the communication status indicators of the callee, and wherein updating the communication status indicators includes modifying the image based on the determined current communication status of the callee.

7. The method of claim 4, wherein the code includes software configured to:

retrieve the current communication status of the callee; and

update the communication status indicators in the call button by modifying the appearance of the call button displayed on a user interface of a device operated by the caller.

8. The method of claim 1, wherein the call button is displayed via a software application operating on a device operated by the caller, wherein the software application includes one or more of:

a web browser, an email client, and/or a stand-alone application.

9. The method of claim 1, wherein the communication status of the callee indicates the callee is currently available to communicate with the caller, and wherein the initiating the electronic communication connection between the caller device and the callee device includes initiating a real-time communication between the caller device and the callee device.

10. The method of claim 9, wherein the real-time communication between the caller device and the callee device includes one or more of:

a telephone communication, a video conference, a chat, and/or an instant message.

11. The method of claim 1, wherein the communication status of the callee indicates the callee will be available to communicate with the caller in the future, and wherein the initiating the electronic communication connection between the caller device and the callee device includes delaying the initiation of a real-time communication between the caller device and the callee device for a predetermined period of time.

12. The method of claim 1, wherein the communication status of the callee indicates the callee is currently unavailable to communicate with the caller, and wherein the initiating the electronic communication connection between the caller device and the callee device includes scheduling an appointment with the caller to communicate with the callee in the future.

13. The method of claim 1, wherein charging the caller includes:

determining, prior to initiating the electronic communication connection, whether the caller has sufficient funds in an account to pay for the charges; and

debiting the account in a first event the account has sufficient funds or requesting an alternate form of payment from the caller in a second event the account does not have sufficient funds.

14. The method of claim 1, wherein charging the caller includes obtaining authorization to charge an account of the caller in response to the caller selecting the call button.

15. The method of claim 1, wherein charging the caller includes providing a portion of a charge to the callee for providing a service via the electronic communication connection between the caller device and the callee device.

16. The method of claim 1, wherein the determining the communication status of the callee is based at least partially on information provided by the callee.

17. The method of claim 16, wherein the information from the callee is received via a web interface accessed by the callee.

18. The method of claim 1, further comprising requesting that the caller accept a charge prior to initiating the electronic communication connection between the caller device and the callee device.

19. A tangible, non-transitory computer-readable medium storing instructions that, when executed by one or more computing devices of a server system, cause the computing device to:

transmit a document to generate a callee interface to receive a set of specifications from a callee;

generate a code to be embedded in an electronic document, the code to display a call button in the electronic document, the call button for initiating an electronic communication by any caller with the callee, wherein the call button includes communication status indicators for the callee, wherein the communication status indicators include;

a first indicator that the callee is currently communicating with another caller, a second indicator requesting that the caller schedule an appointment with the callee, a third indicator of a price associated with communicating with the callee, and a fourth indicator of a number of other callers currently waiting to communicate with the callee;

provide the code to the callee;

process a first request to display the call button at a caller device, the first request received via an electronic communication network based at least in part on a reference associated with the code and, responsive to the first request;

determine a communication status of the callee, the determining comprising;

determining whether the callee is currently communicating with any caller; and

consequent to a determination that the callee is currently communicating with a first caller, determining a current number of other callers waiting to communicate with the callee;

based at least in part on the communication status of the callee, specify the communication status indicators to display at the call button at least the first indicator, the second indicator, the third indicator, and the fourth indicator;

receive an indication of an operation of the call button by the caller device to initiate an electronic communication connection;

in response to the indication of the operation of the call button, initiate the electronic communication connection between the caller device and a callee device based on the communication status of the callee; and

charge the caller a fee for initiating the electronic communication connection.

20. A system, comprising:

one or more servers coupled to one or more network interfaces to facilitate access to an electronic communication network, and memory coupled to the one or more servers and storing instructions that, when executed by the one or more servers, cause the system to;

generate a code to be embedded in an electronic document, the code to display a call button in the electronic document, the call button for initiating an electronic communication by any caller with the, wherein the call button includes communication status indicators for the callee, wherein the communication status indicators include;

a first indicator that the callee is currently communicating with another caller, a second indicator requesting that the caller schedule an appointment with the callee, a third indicator of a price associated with communicating with the callee, and a fourth indicator of a number of other callers currently waiting to communicate with the callee;

provide the code to the callee;

process a first request to display the call button at a caller device, the first request received via an electronic communication network based at least in part on a reference associated with the code and, responsive to the first request;

determine a communication status of the callee, the determining comprising;

determining whether the callee is currently communicating with any caller; and

consequent to a determination that the callee is currently communicating with a first caller, determining a current number of other callers waiting to communicate with the callee;

based at least in part on the communication status of the callee, specify the communication status indicators to display at the call button at least the first indicator, the second indicator, the third indicator, and the fourth indicator;

receive an indication of an operation of the call button by the caller device to initiate an electronic communication connection;

in response to the indication of the operation of the call button, initiate the electronic communication connection between the caller device and a callee device based on the communication status of the callee; and

charge the caller a fee for initiating the electronic communication connection.