Method and system for provisioning packetized voice communication services

• US 9,106,726 B2
• Filed: 10/14/2010
• Issued: 08/11/2015
• Est. Priority Date: 10/14/2010
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Davis, Brent H., Hilden, Michael, Evans, John, Wang, Jennifer, Behrens, Travis
• Primary Examiner(s): Kassim, Khaled
• Assistant Examiner(s): Yang, Zhaohui
• Application Number:
  US12/904,716
• Publication Number:
  US 20120096051A1
• Time in Patent Office: 1,762 Days
• Field of Search: 370/352, 709220-226, 709/245
• US Class Current: 1/1
• CPC Class Codes: H04L 41/0806 for initial configuration or provisioning, e.g. plug-and-play
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 61/4511 using domain name system [DNS]
• CPC Class Codes: H04L 61/4541 Directories for service discovery
• CPC Class Codes: H04L 67/1001 for accessing one among a plurality of replicated servers
• CPC Class Codes: H04M 7/0087 Network planning or provisioning

Abstract

An approach for enabling a customer to provision resources of a packetized voice service provider based on one or more customer conditions is described. A provision management platform receives a request for provisioning a domain name service as part of packetized voice service. In response to the request, the provision management platform prompts via a graphical user interface to obtain information for populating a service record of the domain name service. The provision management platform then generates the service record for storage corresponding to a customer account for the packetized voice service.

Claims

1. A method comprising:

receiving a request at a first packetized voice service provider from a second packetized voice service provider for provisioning a domain name service of the first packetized voice service provider as part of a packetized voice service of the second packetized voice service provider;

generating, in response to the request, a prompt via a graphical user interface to obtain information for populating a service record including,

a priority field specifying priority information of a target host associated with the domain name service,

a weight field specifying weighting information for load balancing with respect to the target host, and

a domain name field specifying a domain name;

generating statistical data associated with the domain name service for presentation at the graphical user interface, in response to the obtained information, wherein the statistical data includes performance indicators informing a customer of various resources associated with the first packetized voice service provider;

generating the service record for storage corresponding to a customer account for the packetized voice service;

modifying, by the customer with the graphical user interface, the domain name service according to the statistical data; and

generating another prompt, via the graphical user interface, for determining the load share parameter, the failover parameter, or a combination thereof; and

configuring the service record based on the determined load share parameter, the failover parameter, or the combination thereof.

2. A method according to claim 1, further comprising:

determining whether the domain name pre-exists;

creating a script file for building the domain name service with the domain name if the domain name is not a pre-existing domain name; and

generating another prompt via the graphical user interface to obtain another domain name if the domain name pre-exists.

3. A method according to claim 1, wherein the service record further includes,

a timing field specifying date and time for execution of the domain name service for the domain name;

and

a port field specifying identification of a port on the target host to utilize for the domain name service.

4. A method according to claim 1, wherein the graphical user interface is provided to the second packetized voice service provider via a web portal as a customer interface for managing the domain name service of the first packetized voice service provider.

5. A method according to claim 1, further comprising:

presenting a menu of options, via the graphical user interface, for adding, deleting, or editing the domain name service of the customer account.

6. A method according to claim 5, further comprising:

generating a notification message relating to completion of implementing the edited domain name service.

7. A method according to claim 1, further comprising:

initiating propagation of the service record for implementing the requested domain name service.

8. A method according to claim 1, further comprising:

generating a report specifying information relating to performance of the domain name service; and

permitting access of the report via the graphical user interface.

9. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

receive a request at a first packetized voice service provider from a second packetized voice service provider for provisioning a domain name service of the first packetized voice service provider as part of a packetized voice service of the second packetized voice service provider;

generate, in response to the request, a prompt via a graphical user interface to obtain information for populating a service record including,

a priority field specifying priority information of a target host associated with the domain name service,

a weight field specifying weighting information for load balancing with respect to the target host, and

a domain name field specifying a domain name;

generate statistical data associated with the domain name service for presentation at the graphical user interface, in response to the obtained information, wherein the statistical data includes performance indicators informing a customer of various resources associated with the first packetized voice service provider;

generate the service record for storage corresponding to a customer account for the packetized voice service;

modify, by the customer with the graphical user interface, the domain name service according to the statistical data;

generate another prompt, via the graphical user interface, for determining the load share parameter, the failover parameter, or a combination thereof; and

configure the service record based on the determined load share parameter, the failover parameter, or the combination thereof.

10. An apparatus according to claim 9, wherein the apparatus is further caused to:

determine whether the domain name pre-exists;

create a script file for building the domain name service with the domain name if the domain name is not a pre-existing domain name; and

generate another prompt via the graphical user interface to obtain another domain name if the domain name pre-exists.

11. An apparatus according to claim 9, wherein the service record further includes,

a timing field specifying date and time for execution of the domain name service for the domain name;

and

a port filed specifying identification of a port on the target host to utilize for the domain name service.

12. An apparatus according to claim 9, wherein the graphical user interface is provided to the second packetized voice service provider via a web portal as a customer interface for managing the domain name service of the first packetized voice service provider.

13. An apparatus according to claim 9, wherein the apparatus is further caused to:

present a menu of options, via the graphical user interface, for adding, deleting, or editing the domain name service of the customer account.

14. An apparatus according to claim 13, wherein the apparatus is further caused to:

generate a notification message relating to completion of implementing the edited domain name service.

15. An apparatus according to claim 9, wherein the apparatus is further caused to:

initiate propagation of the service record for implementing the requested domain name service.

16. An apparatus according to claim 9, wherein the apparatus is further caused to:

generate a report specifying information relating to performance of the domain name service; and

permit access of the report via the graphical user interface.

17. A system comprising:

a web portal of a first packetized voice service provider, wherein the web portal is configured to provide a customer interface for a wholesale packetized voice service of a second packetized voice service provider; and

a domain name service platform coupled to the web portal,

wherein the web portal is configured to receive a request via the first packetized voice service provider from the second packetized voice service provider for provisioning a domain name service of the first packetized voice service provider as part of the wholesale packetized voice service of the second packetized voice service provider, and to present a prompt to obtain information for populating a service record including,

a priority field specifying priority information of a target host associated with the domain name service,

a weight field specifying weighting information for load balancing with respect to the target host, and

a domain name field specifying a domain name,

wherein the domain name service platform is configured to;

generate statistical data associated with the domain name service for presentation at a graphical user interface, wherein the statistical data includes performance indicators informing a customer of various resources associated with the first packetized voice service provider; and

in response to the obtained information, generate the service record for storage corresponding to a customer account for the packetized voice service and modify, by the customer with the graphical user interface, the domain name service according to the statistical data,

wherein the web portal is further configured to generate another prompt, via the graphical user interface, for determining the load share parameter, the failover parameter, or a combination thereof, and

wherein the domain name service platform is further configured to configure the service record based on the determined load share parameter, the failover parameter, or the combination thereof.

18. A system according to claim 17, wherein the domain name service platform is further configured to determine whether the domain name pre-exists, to create a script file for building the domain name service with the domain name if the domain name is not a pre-existing domain name, to generate another prompt via the graphical user interface to obtain another domain name if the domain name pre-exists, and to propagate the service record for implementing the requested domain name service.