Mobile contacts outdialer and method thereof

• US 9,107,050 B1
• Filed: 01/23/2014
• Issued: 08/11/2015
• Est. Priority Date: 06/13/2008
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Fox, Chad Daniel
• Primary Examiner(s): Sams, Matthew
• Application Number:
  US14/161,787
• Time in Patent Office: 565 Days
• Field of Search: 455410-411, 455/416, 4554141-4144, 455 411- 413, 379/88.01, 715705-714, 704270-275
• US Class Current: 1/1
• CPC Class Codes: G06F 3/00 Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 21/06 Transformation of speech into a non-audible representation, e.g. speech visualisation or speech processing for tactile aids G10L15/26 takes precedence
• CPC Class Codes: H04M 1/72469 for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 2250/74 with voice recognition means
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A Mobile Direct Self Service (MDSS) mobile device incorporating a mobile contacts outdialer and method thereof. The MDSS mobile device may include a connection application operable to connect to at least one contact device. The connection application may include a launch interface that displays a representation of the at least one contact device, a selection interface that allows a user of the MDSS mobile device to select one or more of the at least one contact device, and a contact protocol operable to communicate with the selected at least one contact device. The multimedia application may be operable to present a multimedia presentation to the selected at least one contact device, wherein the multimedia application is further operable to solicit and collect one or more responses from the at least one contact device to the multimedia presentation.

Claims

1. A mobile device, comprising:

a mobile contacts outdialer operable to connect to at least one contact device, the mobile contacts outdialer comprising;

a selection interface that allows a selection of one or more of the at least one contact device displayed on a mobile device; and

a contact protocol operable to communicate with a selection of the one or more of the at least one contact device,

a multimedia application operable to present a multimedia presentation to a selected one or more of the at least one contact device and collect one or more responses from the at least one contact device to the multimedia presentation, wherein at least one of the outdialer and the multimedia application is a VoiceXML browser deployed and processed as a VoiceXML application on the mobile device and is requested and received by the mobile device from a VoiceXML application server, and

a call data manager that communicates telephony events associated with communications of the mobile device with the at least one contact device, and communicates telephony events associated with communications of the at least one contact device not involving the mobile device, and authenticates requests to access remotely-provided speech services;

wherein the mobile device includes a mobile voice self service feature.

2. The mobile device as claimed in claim 1, further comprising a status interface operable to allow a user of the mobile device to check a status of the one or more responses.

3. The mobile device as claimed in claim 1, wherein the representation is at least one of a list and a graphical interface.

4. The mobile device as claimed in claim 1, wherein the multimedia presentation is a recorded voice message.

5. The mobile device as claimed in claim 1, wherein the VoiceXML browser interacts with at least one remote speech server that uses Media Resource Control Protocol (MRCP) to provide at least one of speech recognition, speech synthesis, and text-to-speech services to the mobile device.

6. The mobile device as claimed in claim 1, wherein the mobile device is operable in at least one of a Code Division Multiple Access (CDMA) network and a Global System for Mobile Communications (GSM) network.

7. The mobile device as claimed in claim 1, wherein the mobile device comprises at least one of a cellular telephone, a Personal Digital Assistant (PDA), and an iPhone.

8. The mobile device as claimed in claim 1, wherein telephony events comprise set up, deliver (ringing), establish (answer), clear (hang up), end, hold, retrieve from hold, conference, transfer, and forward.

9. A method, comprising:

selecting one or more of at least one contact device from a display of a mobile device;

establishing a communications link between the mobile device and the selected at least one contact device;

presenting a multimedia presentation to the selected at least one contact device; and

collecting one or more responses from the at least one contact device to the multimedia presentation,

wherein at least one of an outdialer operable to connect to the at least one contact device and a multimedia application providing the multimedia presentation is a VoiceXML browser deployed and processed as a VoiceXML application on the mobile device and is requested and received by the mobile device from a VoiceXML application server and wherein a call data manager communicates telephony events associated with communications of the mobile device with the at least one contact device, communicates telephony events associated with communications of the at least one contact device not involving the mobile device, and authenticates requests to access remotely-provided speech services,

wherein the mobile device includes a mobile voice self service feature.

10. The method as claimed in claim 9, further comprising checking a status of the one or more responses.

11. The method as claimed in claim 9, wherein the representation is at least one of a list and a graphical interface.

12. The method as claimed in claim 9, wherein the multimedia presentation is a recorded voice message.

13. The method as claimed in claim 9, wherein the VoiceXML browser interacts with at least one remote speech server that uses Media Resource Control Protocol (MRCP) to provide at least one of speech recognition, speech synthesis, and text-to-speech services to the mobile device.

14. The method as claimed in claim 9, wherein the mobile device is operable in at least one of a Code Division Multiple Access (CDMA) network and a Global System for Mobile Communications (GSM) network.

15. The method as claimed in claim 9, wherein the mobile device comprises at least one of a cellular telephone, a Personal Digital Assistant (PDA), and an iPhone.

16. The method as claimed in claim 9, wherein telephony events comprise set up, deliver (ringing), establish (answer), clear (hang up), end, hold, retrieve from hold, conference, transfer, and forward.

17. A non-transitory computer readable medium comprising instructions that when read by a processor perform:

selecting at least one contact device on a display of a mobile device;

establishing a communication link between the mobile device and the selected at least one contact device;

presenting a multimedia presentation to the selected at least one contact device; and

collecting one or more responses from the at least one contact device to the multimedia presentation,

wherein at least one of an outdialer operable to connect to the at least one contact device and a multimedia application providing the multimedia presentation is a VoiceXML browser deployed and processed as a VoiceXML application on the mobile device and is requested and received by the mobile device from a VoiceXML application server and wherein a call data manager communicates telephony events associated with communications of the mobile device with the at least one contact device, communicates telephony events associated with communications of the at least one contact device not involving the mobile device, and authenticates requests to access remotely-provided speech services,

wherein the mobile device includes a mobile voice self service feature.

18. The non-transitory computer readable medium as claimed in claim 17,

wherein the instructions are further for checking a status of the one or more responses.

19. The non-transitory computer readable medium as claimed in claim 17,

wherein the representation is at least one of a list and a graphical interface.

20. The non-transitory computer readable medium as claimed in claim 17,

wherein the multimedia presentation is a recorded voice message.