Enterprise portal mobile applications installs
First Claim
1. A computer-implemented method comprising:
- providing an enterprise portal page to a mobile device, the enterprise portal page including at least one link associated with a native mobile device application for execution on the mobile device, wherein the at least one link includes an instruction to trigger execution of the native mobile device application on the mobile device;
identifying an issue associated with activation, received at the mobile device, of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native mobile device application not being installed at the mobile device when the activation is received;
identifying a device type of the mobile device on which the issue occurred, wherein identifying the device type includes identifying a model of the device and a current operating system associated with the device;
providing, using one or more processors, information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type; and
providing, in response to activation of the at least one suggested link for downloading the native mobile device application associated with the issue, temporarily modified access rights to only allow the mobile device to perform a download of the native mobile device application corresponding to the activated at least one suggested link.
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Accused Products
Abstract
The disclosure generally describes computer-implemented methods, software, and systems for resolving issues with applications accessed through portals. A computer-implemented method includes providing an enterprise portal page to a mobile device including at least one link associated with a native mobile device application; identifying an issue associated with activation of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native application being unavailable at the mobile device; identifying a device type of the mobile device on which the issue occurred; and providing information for resolving the issue to a user interface on the mobile device to correct the issue, including at least one suggested link for downloading the native mobile device application associated with the identified issue, the at least one suggested link is selected based on the identified issue and the identified device type.
37 Citations
18 Claims
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1. A computer-implemented method comprising:
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providing an enterprise portal page to a mobile device, the enterprise portal page including at least one link associated with a native mobile device application for execution on the mobile device, wherein the at least one link includes an instruction to trigger execution of the native mobile device application on the mobile device; identifying an issue associated with activation, received at the mobile device, of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native mobile device application not being installed at the mobile device when the activation is received; identifying a device type of the mobile device on which the issue occurred, wherein identifying the device type includes identifying a model of the device and a current operating system associated with the device; providing, using one or more processors, information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type; and providing, in response to activation of the at least one suggested link for downloading the native mobile device application associated with the issue, temporarily modified access rights to only allow the mobile device to perform a download of the native mobile device application corresponding to the activated at least one suggested link. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-program product, the computer program product comprising computer-readable instructions embodied on tangible, non-transitory media, the instructions operable when executed by at least one computer to:
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provide an enterprise portal page to a mobile device, the enterprise portal page including at least one link associated with a native mobile device application for execution on the mobile device, wherein the at least one link includes an instruction to trigger execution of the native mobile device application on the mobile device; identify an issue associated with activation, received at the mobile device, of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native mobile device application not being installed at the mobile device when the activation is received; identify a device type of the mobile device on which the issue occurred, wherein identifying the device type includes identifying a model of the device and a current operating system associated with the device; provide information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type; and providing, in response to activation of the at least one suggested link for downloading the native mobile device application associated with the issue, temporarily modified access rights to only allow the mobile device to perform a download of the native mobile device application corresponding to the activated at least one suggested link. - View Dependent Claims (12, 13, 14)
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15. A system, comprising:
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memory operable to store at least one enterprise portal page; and at least one hardware processor interoperably coupled to the memory and operable to perform instructions to; provide an enterprise portal page to a mobile device, the enterprise portal page including at least one link associated with a native mobile device application for execution on the mobile device, wherein the at least one link includes an instruction to trigger execution of the native mobile device application on the mobile device; identify an issue associated with activation, received at the mobile device, of the at least one link associated with the native mobile device application within the enterprise portal page, where the issue results from the native mobile device application not being installed at the mobile device when the activation is received; identify a device type of the mobile device on which the issue occurred, wherein identifying the device type includes identifying a model of the device and a current operating system associated with the device; provide information for resolving the issue to a user interface on the mobile device, wherein the information is configured to correct the issue on the mobile device, the information including at least one suggested link for downloading the native mobile device application associated with the identified issue, wherein the at least one suggested link is selected, at least in part, based on the identified issue and the identified device type; and providing, in response to activation of the at least one suggested link for downloading the native mobile device application associated with the issue, temporarily modified access rights to only allow the mobile device to perform a download of the native mobile device application corresponding to the activated at least one suggested link. - View Dependent Claims (16, 17, 18)
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Specification