Presence-based caller identification

• US 9,112,881 B2
• Filed: 12/01/2010
• Issued: 08/18/2015
• Est. Priority Date: 06/15/2006
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Maes, Stphane H.
• Primary Examiner(s): Phan, Man
• Assistant Examiner(s): LEE, KEVIN H
• Application Number:
  US12/957,709
• Publication Number:
  US 20110141948A1
• Time in Patent Office: 1,721 Days
• Field of Search: 370/259, 370/260, 370/270
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]

Abstract

Embodiments of the invention provide systems and methods for using a presence-based network to provide caller identification information. According to one embodiment, a method of providing information related to a communication can comprise receiving a publication of one or more presence attributes. The one or more presence attributes can comprise at least one attribute indicating caller identification information. A presence profile can be associated with an entity. For example, the entity can comprises a party to the communication. The presence profile can be updated based on the received presence attributes. The attribute indicating caller identification information can be provided to one or more subscribers to the presence information such as the entity associated with the presence profile, another party to the communication, another authorized principal, etc.

Claims

1. A method of providing information related to a communication, the method comprising:

receiving, by a presence server, a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating caller identification information and including a phone number of an originator of the communication;

updating, by the presence server, a presence profile maintained by the presence server and associated with an intended recipient of the communication based on the received presence attributes, wherein the presence profile comprises one or more attributes indicating presence information related to the intended recipient of the communication and one or more attributes indicating information other than presence information and wherein updating the presence profile maintained by the presence server and associated with the intended recipient of the communication based on the received presence attributes comprises updating at least one of the attributes indicating information other than presence information based the received caller identification information; and

providing, by the presence server, the attribute indicating the caller identification information to the intended recipient of the communication as a caller identifier (ID) of the originator of the communication.

2. The method of claim 1, wherein receiving the publication of the one or more presence attributes comprises receiving the one or more presence attributes from an agent associated with the originator of the communication.

3. The method of claim 2, wherein providing the attribute indicating the caller identification information to the intended recipient of the communication comprises providing a notification of a change in the attribute indicating the caller identification information.

4. The method of claim 2, further comprising receiving, by the presence server, a request from the intended recipient of the communication for at least one of the presence attributes of the presence profile and wherein providing the attribute indicating the caller identification information to the intended recipient of the communication is performed in response to the request.

5. The method of claim 1, further comprising providing, by the presence server, the attribute indicating the caller identification information to an authorized principal.

6. The method of claim 1, wherein receiving the publication of the one or more presence attributes comprises receiving the one or more presence attributes from an agent associated with the originator of the communication.

7. The method of claim 6, wherein providing the attribute indicating the caller identification information to the recipient comprises providing a notification of a change in the attribute indicating the caller identification information to an agent associated with the recipient.

8. The method of claim 6, further comprising receiving, by the presence server, a request from an agent associated with the recipient for at least one of the presence attributes of the presence profile and wherein providing the attribute indicating the caller identification information to the recipient is performed in response to the request.

9. The method of claim 1, further comprising providing, by the presence server, the attribute indicating the caller identification information to an authorized principal.

10. The method of claim 1, further comprising persisting, by the presence server, the attribute indicating the caller identification information based on one or more policies.

11. The method of claim 10, further comprising expiring, by the presence server, the attribute indicating the caller identification information based on one or more policies.

12. The method of claim 10, further comprising logging, by the presence server, communications based on the persisted attribute indicating the caller identification information.

13. The method of claim 10, further comprising billing for communications based on the persisted attribute indicating the caller identification information.

14. The method of claim 1, wherein the one or more presence attributes further comprise at least one attribute indicating a status of a device associated with the entity.

15. A system comprising:

a communication network adapted to support a communication session;

a presence server communicatively coupled with the communication network, the presence server receiving a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating caller identification information and including a phone number of an originator of the communication, updating a presence profile maintained by the presence server and associated with an intended recipient of the communication based on the received presence attributes, wherein the presence profile comprises one or more attributes indicating presence information related to the intended recipient of the communication and one or more attributes indicating information other than presence information and wherein updating the presence profile maintained by the presence server and associated with the intended recipient of the communication based on the received presence attributes comprises updating at least one of the attributes indicating information other than presence information based on the received caller identification information, and providing the attribute indicating the caller identification information to the intended recipient of the communication as a caller identifier (ID) of the originator of the communication.

16. A machine-readable memory device comprising a set of instructions stored thereon which, when executed by a processor, cause the processor to provide information related to a communication by:

receiving, by a presence server, a publication of one or more presence attributes, the one or more presence attributes comprising at least one attribute indicating caller identification information and including a phone number of an originator of the communication;

updating, by the presence server, a presence profile maintained by the presence server and associated with an intended recipient of the communication based on the received presence attributes, wherein the presence profile comprises one or more attributes indicating presence information related to the intended recipient of the communication and one or more attributes indicating information other than presence information and wherein updating the presence profile maintained by the presence server and associated with the intended recipient of the communication based on the received presence attributes comprises updating at least one of the attributes indicating information other than presence information based the received caller identification information; and

providing, by the presence server, the attribute indicating the caller identification information to the intended recipient of the communication as a caller identifier(ID) of the originator of the communication.