Systems and methods for enabling dialog amongst different participant groups

• US 9,112,931 B1
• Filed: 10/27/2014
• Issued: 08/18/2015
• Est. Priority Date: 10/27/2014
• Status: Active Grant

• Current Assignee: Phanto, LLC
• Original Assignee: Rushline, LLC
• Inventors: Sielaff, Martin, Morrison, Daniel, Fletcher, Todd
• Primary Examiner(s): Park, Jeong S
• Application Number:
  US14/525,169
• Time in Patent Office: 295 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9538 Presentation of query results
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 12/1822 Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
• CPC Class Codes: H04L 12/185 with management of multicast group membership
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04W 4/08 User group management

Abstract

An electronic communication system, such as a question-and-answer service, is provided in which a user submitting a question specifies one or more recipients of the question. Authenticated responses by a recipient are published to the asker and other recipients. Responses may be made available to external users, with content contributors being either publicly identified or anonymous.

Claims

1. An electronic communication service hosted on one or more servers communicating with a plurality of user devices via one or more digital communication networks, the servers having one or more processors and memory storing instructions which, when executed by the processors, cause the servers to perform a method comprising:

receiving user-input from an opening user via communication between a user device associated with said opening user and one or more of said servers, the user-input to include opening dialog content and specification of electronic contact addresses associated with a plurality of target responders;

transmitting electronic notifications to one or more user devices associated with each of the target responders by one or more of said servers, the notifications each containing user identifiers associated with the notification recipient;

receiving by one or more of the servers, a communication responsive to one of said notifications from a user device associated with a responding one of said target responders, the responsive communication including the user identifier associated with the responding target responder;

in response to receiving said responsive communication, configuring default communication preferences associated with said responding target responder such that said servers subsequently transmit push notifications of new dialog content to said responding target responder when said servers receive responses containing further content for that dialog from the opening user or other target responders.

2. The electronic communication service of claim 1, in which the step of receiving by one or more of the servers, a communication responsive to one of said notifications comprises receiving a request containing a dialog identifier and the user identifier.

3. The electronic communication service of claim 1, in which the step of receiving by one or more of the servers, a communication responsive to one of said notifications comprises the servers querying the responding target responder for the user identifier.

4. The electronic communication service of claim 1, in which the step of transmitting electronic push notifications further comprises the step of transmitting electronic push notifications to said electronic contact addresses associated with the plurality of target responders, and in which said user identifiers are embedded within uniform resource locators.

5. The electronic communication service of claim 4, further comprising the step of transmitting push notifications via email to target responders associated with an electronic contact address comprised of an email address.

6. The electronic communication service of claim 4, further comprising the step of transmitting push notifications via mobile network messaging service to target responders associated with an electronic contact address comprised of a mobile telephone number.

7. An electronic communication service hosted on one or more servers communicating with a plurality of user devices via one or more digital communication networks, the servers having one or more processors and memory storing instructions which, when executed by the processors, cause the servers to perform a method comprising:

receiving user-input from an opening user via communication between a user device associated with said opening user and one or more of said servers, the user-input to include opening dialog content and specification of electronic contact addresses associated with a plurality of target responders;

transmitting electronic push notifications to one or more user devices associated with each of the target responders by one or more of said servers, the notifications containing user identifiers associated with the notification recipient;

receiving by one or more of the servers, a communication responsive to said notifications from a user device associated with a responding one of said target responders, the responsive communication including the user identifier associated with the responding target responder;

transmitting by one or more of the servers, a query to an electronic device associated with said responding target responder, the query enabling said responding target responder to configure whether to receive push notifications of future content contributions to that dialog.

8. The electronic communication service of claim 7, in which the query comprises an option to receive push notifications of future content contributions to that dialog by the opening user.

9. The electronic communication service of claim 7, in which the query comprises an option to receive push notifications of future content contributions to that dialog by other target responders.

10. The electronic communication service of claim 7, in which the query comprises an option to receive push notifications of future content contributions to that dialog by external users.

11. The electronic communication service of claim 7, the method further comprising:

configuring by the servers whether to transmit push notifications to the responding target responder of future dialog content contributions by the opening user or other target responders based on a response to said query.

12. An electronic communication service hosted on one or more servers communicating with a plurality of user devices via one or more digital communication networks, the servers having one or more processors and memory storing instructions which, when executed by the processors, cause the servers to perform a method comprising:

receiving user-input from an opening user via communication between a user device associated with said opening user and one or more of said servers, the user-input to include (a) opening dialog content, and (b) specification of electronic contact addresses, each associated with an individual person, collectively comprising a plurality of target responders;

transmitting electronic notifications of the opening user submission of dialog content to one or more user devices associated with the target responders by one or more of said servers;

receiving a communication responsive to one of said notifications from a user device associated with a responding one of said target responders;

transmitting electronic notifications of said responsive communication to the opening user and target responders who have not previously opted out of receiving push notifications of dialog content;

making at least a portion of the opening dialog content and the responsive communication available to the opener, target responders and external users, via a request to a networked database.

13. The electronic communication service of claim 12, in which the step of making at least a portion of the opening dialog content and the responsive communication publicly available via a request to a networked database comprises making the opening dialog content and content from the responsive communication available via an Internet web site.

14. The electronic communication service of claim 12, in which the step of publishing the opening dialog content and responsive communication is further comprised of making the opening dialog content and content from the responsive communication available via query within a mobile device application executed on a user device and communicating with one or more of said servers.

15. The electronic communication service of claim 12, in which said electronic notifications of said responsive communication excludes disclosure of the electronic contact address of the responding target responder.

16. The electronic communication service of claim 12, in which said electronic notifications of the opening user submission of dialog content excludes disclosure of the electronic contact addresses associated with target responders other than the responding target responder.

17. An electronic communication service hosted on one or more servers communicating with a plurality of user devices via one or more digital communication networks, the servers having one or more processors and memory storing instructions which, when executed by the processors, cause the servers to perform a method comprising:

receiving user-input from an opening user via communication between a user device associated with said opening user and one or more of said servers, the user-input to include opening content initiating a dialog and specification of electronic contact addresses associated with a plurality of target responders;

transmitting electronic notifications to one or more user devices associated with each of the target responders by one or more of said servers;

receiving by one or more of the servers, a communication responsive to any dialog content from a responding user device associated with a responding member of a group comprising the target responders and external users;

in response to receiving said responsive communication, configuring communication preferences associated with said responding member such that said servers subsequently transmit push notifications of new dialog content to said responding member when said servers receive responses containing new dialog content from the opening user or qualifying other responders.

18. The electronic communication service of claim 17, in which the qualifying other responders consist of the target responders.

19. The electronic communication service of claim 17, in which the qualifying other responders comprise the target responders and external users.

20. The electronic communication service of claim 17, in which the qualifying other responders comprise the opening user.

21. The electronic communication service of claim 17, in which the step of configuring communication preferences is performed automatically by the servers without requiring further interaction with the responding user.

22. The electronic communication service of claim 17, in which the step of configuring communication preferences is comprised of the initial substep of querying the responding user as to whether subsequent push notifications should be transmitted.