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System and method for processing speech

  • US 9,112,972 B2
  • Filed: 10/04/2012
  • Issued: 08/18/2015
  • Est. Priority Date: 12/06/2004
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a memory; and

    a processor coupled to the memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to perform operations comprising;

    converting an audio input of a call to text;

    determining a first set of objects and a second set of actions from the text;

    determining that a particular object of the first set is included in a first portion of a synonym table;

    replacing the particular object in the first set with a synonym for the particular object from the synonym table to form a modified first set;

    pairing an object from the modified first set with an action from the second set to form an object-action pair; and

    routing the call based on the object-action pair.

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