Systems, methods, and media for disambiguating call data to determine fraud
First Claim
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1. A method for disambiguating call data, the method comprising:
- receiving, via a fraud notification module, notification of a fraud event including a customer account identifier and a fraud time stamp;
determining a time frame that is proximate the fraud time stamp;
collecting, using a call selection module, call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp;
identifying, using a voice module, a first call event belonging to a first speaker, and a second call event belonging to a second speaker; and
generating, using a user interface module, a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.
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Abstract
Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving, via a fraud notification system, notification of a fraud event associated with a customer account, the fraud event comprising a time stamp, determining, via a call selection module, unique voice samples or models from call events obtained within a time frame that is temporally proximate the fraud event, and generating a timeline presentation that includes each unique voice sample or model identified in the call events based upon a time stamp associated with the call events.
92 Citations
28 Claims
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1. A method for disambiguating call data, the method comprising:
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receiving, via a fraud notification module, notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting, using a call selection module, call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying, using a voice module, a first call event belonging to a first speaker, and a second call event belonging to a second speaker; and generating, using a user interface module, a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for disambiguating call data, the system comprising:
- a memory for storing executable instructions that disambiguate call data;
a processor that executes the instructions;a fraud notification module stored in memory and executable by the processor to receive notification of a fraud event including a customer account identifier and a fraud time stamp; a call selection module stored in memory and executable by the processor to determine a time frame that is proximate the fraud time stamp, and collect call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique identifier, a voice sample, and a call event time stamp; a voice module stored in memory and executable by the processor to identify a first voice sample belonging to a first voice from collected call events and a second voice sample belonging to a second voice from collected call events; a user interface module in memory and executable by the processor to generate a timeline presentation that includes a first call event and call event timestamp from the collected call events and an identification of a first voice sample as belonging to the first voice, a second call event and call event timestamp from the collected call events and an identification of a second voice sample as belonging to the second voice; and a scoring module stored in memory and executable by the processor to determine for the first and second voice, a first and second voice score respectively, the first and second voice score each representing a probability of the respective voice being a fraudster. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
- a memory for storing executable instructions that disambiguate call data;
Specification