Voice over IP based voice biometric authentication

• US 9,118,671 B2
• Filed: 11/18/2013
• Issued: 08/25/2015
• Est. Priority Date: 07/30/2004
• Status: Active Grant

• Current Assignee: Interactions, LLC
• Original Assignee: Interactions, LLC
• Inventors: Novack, Brian M., Madsen, Daniel Larry, Thompson, Timothy R.
• Primary Examiner(s): Gelin, Jean
• Application Number:
  US14/082,588
• Publication Number:
  US 20140075530A1
• Time in Patent Office: 645 Days
• Field of Search: 455/410, 455/411, 455/414.1, 455/412.1, 455/413, 455/418, 455/419, 455/420, 455/445, 455/450
• US Class Current: 1/1
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231
• CPC Class Codes: H04M 2201/41 using speaker recognition speaker recognition per se G10L17/00
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/0078 Security; Fraud detection; Fraud prevention
• CPC Class Codes: H04W 12/08 Access security

Abstract

A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

Claims

1. An apparatus, comprising:

a receiver configured to receive from a remote system a request from a party attempting to obtain a service from the apparatus using the remote system;

a processor configured to selectively determine when to request, over a network responsive to the request from the party attempting to obtain the service, authentication of the party by a remote biometric system; and

a transmitter configured to transmit a request to the remote system for the party to provide a biometric sample responsive to the processor determining to request authentication of the party,

wherein the processor is additionally configured to verify a purported identity of the party with the remote biometric system, and subsequently to provide the biometric sample to the remote biometric system for authentication, and

wherein the service is provided contingent upon authentication of the party by the remote biometric system.

2. The apparatus of claim 1,

wherein the biometric sample is packetized according to an internet protocol.

3. The apparatus of claim 1,

wherein the apparatus receives the biometric sample from the remote system.

4. The apparatus of claim 1,

wherein the apparatus processes the request from the party in accordance with a scripted call flow.

5. The apparatus of claim 1,

wherein the apparatus comprises a telephony device.

6. The apparatus of claim 1,

wherein the apparatus is within a communications network and intermediate to the remote system and the remote biometric system.

7. The apparatus of claim 1,

wherein the service is provided using the remote system.

8. The apparatus of claim 6,

wherein the apparatus comprises a voicemail communications platform in the communications network.

9. The apparatus of claim 6,

wherein the apparatus comprises a wireless network communications platform in the communications network.

10. The apparatus of claim 1,

wherein the service is provided using the apparatus.

11. A method for verifying an individual'"'"'s identity, the method comprising:

receiving, by an apparatus that includes a processor and a memory, a request from a remote system from a party attempting to obtain a service from the apparatus using the remote system;

responsive to the request from the party attempting to obtain the service, selectively determining, by the processor, when to request, over a network, authentication of the party by a remote biometric system;

verifying a purported identity of the party with the remote biometric system;

transmitting a request to the remote system for the party to provide a biometric sample in response to the processor determining to request authentication of the party; and

providing the biometric sample to the remote biometric system for authentication;

wherein the service is provided contingent upon authentication of the party by the remote biometric system.

12. The method for verifying an individual'"'"'s identity of claim 11,

wherein the biometric sample is a voice biometric sample.

13. The method for verifying an individual'"'"'s identity of claim 11,

wherein the service is provided using the remote system and the apparatus.

14. The method for verifying an individual'"'"'s identity of claim 11,

wherein the remote biometric system performs a confidence check to determine a probability that the party is the individual based on the party providing the requested biometric sample.

15. The method for verifying an individual'"'"'s identity of claim 11,

wherein the biometric sample is a voice biometric sample and is packetized by the apparatus according to a voice over internet protocol.

16. A non-transitory computer readable medium that stores a program for verifying an individual'"'"'s identity, the program when executed by a processor of an apparatus causing the apparatus to perform operations comprising:

receiving a request from a remote system from a party attempting to obtain a service from the apparatus using the remote system;

responsive to the request from the party attempting to obtain the service, selectively determining when to request, over a network, authentication of the party by a remote biometric system;

verifying a purported identity of the party with the remote biometric system;

transmitting a request to the remote system for the party to provide a biometric sample in response to determining to request authentication of the party; and

providing the biometric sample to the remote biometric system for authentication;

wherein the service is provided contingent upon authentication of the party by the remote biometric system.

17. The non-transitory computer readable medium of claim 16,

wherein requests for the service are received by the apparatus from a plurality of parties attempting to obtain the service from a plurality of remote systems.

18. The non-transitory computer readable medium of claim 16,

wherein the apparatus comprises a network communications platform, and

wherein the remote biometric system authenticates parties for a plurality of network communications platforms.

19. The non-transitory computer readable medium of claim 16,

wherein the apparatus transmits a plurality of requests to the remote system in a communication for the party to provide biometric samples.

20. The non-transitory computer readable medium of claim 16,

wherein the remote system includes a transaction platform used by the public to conduct a financial transaction, and

wherein the apparatus is selectively contacted by the transaction platform in order to complete the financial transaction.