Call management service

• US 9,118,981 B2
• Filed: 08/23/2011
• Issued: 08/25/2015
• Est. Priority Date: 04/15/2004
• Status: Active Grant

• Current Assignee: LoopUp Ltd. (LoopUp Group plc)
• Original Assignee: Ring2 Communications Limited (LoopUp Group plc)
• Inventors: Hughes, Thomas Michael, Siddiq, Abdelkareem, Dufour, Sylvain, Mohanty, Sandeep
• Primary Examiner(s): Nguyen, Joseph J
• Application Number:
  US13/215,863
• Publication Number:
  US 20110305331A1
• Time in Patent Office: 1,463 Days
• Field of Search: 379/202.01
• US Class Current: 1/1
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1326 Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

The invention pertains to a call management service for a communications system, configured to automatically: receive telephone call data identifying a destination end point and identifying a source end point; initiate a call-back telephone call to said source end point to set-up a first call leg responsive to receiving said telephone call data; initiate a telephone call to said destination end point to set-up a second call leg; combine said first and second call legs together thereby to provide voice communication between said source and destination end points; and transmit call leg status signals for said voice communication over a separate real-time communications connections signalling link to a communications client associated with at least one of said end points.

Claims

1. A method of operating a communications system including a call management server and a communications client at a conference call leader, said communications client providing a user interface, for the establishment of a conference call having a conference call leader call leg and one or more conference call participant call legs, comprising the steps of:

determining that a conference call participant call leg has become active for said conference call;

said call management server notifying said communications client at said conference call leader that a conference call participant call leg has become active;

presenting in response to said notification and without said conference call leader joining the call a message to said conference call leader through said user interface confirming that the conference call has moved from an inactive state, in which there are no participants to the conference call, to an active state, in which there is at least one participant to the conference call; and

presenting to said conference call leader a mechanism providing the conference call leader both the option to monitor the conference call before the conference call leader joins the call and the option to join the call;

wherein the method is capable of supporting at least one of said call legs over PSTN.

2. A communications client for a communications system including a call management server and a communications client at a conference call leader, said communications client providing a user interface, for the establishment of a conference call having a conference call leader call leg and one or more conference call participant call legs, said communications client being configured

to receive a notification from the call management server that, for an inactive conference call, a conference call participant call leg has become active;

to present automatically in response to said notification and without said conference call leader joining the call a message to the conference call leader through said user interface confirming that the conference call has moved from an inactive state, in which there are no participants to the conference call, to an active state, in which there is at least one participant to the conference call; and

to present a mechanism providing the conference call leader both the option to monitor the conference call before the conference call leader joins the call and the option to join the call;

wherein the communication system is capable of supporting at least one of said call legs over PSTN.

3. A communications client according to claim 2, automatically responsive to a call status signal to display an icon indicative of the status of a corresponding conference call participant call leg.

4. A communications client according to claim 3, operative to display at least one user actuatable icon indicative of a call control function for said corresponding conference call participant call leg and responsive to user actuation of said icon to transmit a call control signal to said call management service to implement a call control function.

5. A communications client according to claim 4, operative to display a plurality of user actuatable icons corresponding to each conference call participant call leg, respective icons being user actuatable to transmit a call control signal to said call management service to mute, hold or drop a corresponding call leg.

6. A communications client according to claim 5, wherein an icon displays a conference call participant call leg state and said communications client is responsive to user actuation of said icon to send a call control message to said call management service to implement a call control function to toggle said call state.