Communication systems and methods

• US 9,119,054 B2
• Filed: 03/09/2012
• Issued: 08/25/2015
• Est. Priority Date: 03/09/2011
• Status: Active Grant

• Current Assignee: Boston Consulting Group Incorporated
• Original Assignee: Boston Consulting Group Incorporated
• Inventors: Steul, Donald R., Vogel, Henry M., Dhaliwal, Kavinder S., Rajamiyer, Ravichandran, Becker, Jeffrey T., Dukic, Aleksandar, Chisholn, Brian J., Zhang, Yongjiang
• Primary Examiner(s): Ajibade Akonai, Olumide T
• Application Number:
  US13/416,821
• Publication Number:
  US 20120232978A1
• Time in Patent Office: 1,264 Days
• Field of Search: 455/412.1, 455/418, 455/419, 455/420, 455/566, 709/203, 709/217
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring
• CPC Class Codes: H04W 4/60 Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

Communication systems and methods support communication between multiple devices. In some embodiments, a method initiates a communication session between a first device and a second device via a server. The method identifies a first user associated with the first device and identifies a second user associated with the second device. An interaction history between the first user and the second user is accessed from the server and communicated to the first device for display on the first device.

Claims

1. A method comprising:

initiating a communication session between a first device and a second device via a server;

identifying a first user associated with the first device;

identifying a second user associated with the second device;

accessing, using one or more processors, a profile page to present on the first device when the communication session is initiated by the second device, the profile page comprising name information, contact information, and profile information, the profile page selected by the second user such that the second user controls the profile page displayed on the first device when the first and second devices are communicating in the communication session;

accessing, using one or more processors, an interaction history between the first user and the second user from the server; and

communicating the interaction history to the first device for display on the first device with the profile page of the second user, the profile page and the interaction history displayed on the first device after the second device initiates the communication session and before the first user engages in the communication session.

2. The method of claim 1, further comprising communicating the interaction history to the second device for display on the second device.

3. The method of claim 1, the interaction history including text messages and voice calls between the first user and the second user.

4. The method of claim 1, the interaction history including at least one of outbound voicemail messages, outbound voicemail transcriptions, outbound voicemail date, outbound voicemail time, outbound voicemail caller identification, or outbound voicemail message length, or any combination thereof.

5. The method of claim 1, the interaction history including at least one of inbound voicemail messages, inbound voicemail transcriptions, inbound voicemail date, inbound voicemail time, inbound voicemail caller identification, or inbound voicemail message length, or any combination thereof.

6. The method of claim 1, the interaction history including an exchange of at least one of contact information, pictures, videos, music, geographic location data, data files, or screen capture images, or any combination thereof.

7. The method of claim 1, the interaction history identifying:

a plurality of interaction events between the first user and the second user; and

a time associated with each of the plurality of interaction events.

8. The method of claim 1, the interaction history including interactions with third party networks.

9. The method of claim 1, the interaction history including interactions with social media networks.

10. A system configured to:

initiate a communication session between a first device and a second device via a server;

identify a first user associated with the first device;

identify a second user associated with the second device;

access, using one or more processors, a profile page to present on the first device when the communication session is initiated by the second device, the profile page comprising name information, contact information, and profile information, the profile page selected by the second user such that the second user controls the profile page displayed on the first device when the first and second devices are communicating in the communication session;

access, using one or more processors, an interaction history between the first user and the second user from the server; and

communicate the interaction history to the first device for display on the first device with the profile page of the second user, the profile page and the interaction history displayed on the first device after the second device initiates the communication session and before the first user engages in the communication session.

11. The system of claim 10, further configured to communicate the interaction history to the second device for display on the second device.

12. The system of claim 10, wherein the interaction history includes text messages and voice calls between the first user and the second user.

13. The system of claim 10, wherein the interaction history includes at least one of outbound voicemail messages, outbound voicemail transcriptions, outbound voicemail date, outbound voicemail time, outbound voicemail caller identification, or outbound voicemail message length, or any combination thereof.

14. The system of claim 10, wherein the interaction history includes at least one of inbound voicemail messages, inbound voicemail transcriptions, inbound voicemail date, inbound voicemail time, inbound voicemail caller identification, or inbound voicemail message length, or any combination thereof.

15. The system of claim 10, wherein the interaction history includes an exchange of at least one of contact information, pictures, videos, music, geographic location data, data files, or screen capture images, or any combination thereof.

16. The system of claim 10, wherein the interaction history identifies:

a plurality of interaction events between the first user and the second user; and

a time associated with each of the plurality of interaction events.

17. The system of claim 10, wherein the interaction history includes interactions with third party networks.

18. The system of claim 10, wherein the interaction history includes interactions with social media networks.