Evaluating service degradation risk for a service provided by data processing resources

• US 9,122,572 B2
• Filed: 03/04/2013
• Issued: 09/01/2015
• Est. Priority Date: 12/05/2012
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bird, John J., Ulmer, Terry R.
• Primary Examiner(s): GUYTON, PHILIP A
• Application Number:
  US13/784,265
• Publication Number:
  US 20140157062A1
• Time in Patent Office: 911 Days
• Field of Search: 714/47.3
• US Class Current: 1/1
• CPC Class Codes: G06F 11/008 Reliability or availability analysis
• CPC Class Codes: G06F 11/0721 within a central processing unit [CPU]
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 8/70 Software maintenance or management

Abstract

In one aspect, a service requirements specification specifies data processing resources required to provide a service, and a configuration specification specifies a configuration of data processing resources for providing the service. The service requirements specification and configuration specification are analyzed using resource reliability data for the specified resources to determine a composite risk of degradation of the service. In another aspect, reliability of one or more software modules is projected according to a current state in a development life cycle of the software modules and any of various additional indicators. Preferably, a data processing support provider separate from the service-providing enterprise maintains historical field support data concerning significant field defect events with respect to various resources, and uses this data for projecting reliability of the resources.

Claims

1. A computer program product embodied as a plurality of computer-executable instructions recorded on non-transitory computer readable media, said instructions, when executed by at least one computer system, causing the system to perform a method for evaluating degradation of service risk for a service provided by at least one digital data processing device, the method comprising:

accessing recorded data in a service requirements specification for a service, said service being a service provided by a set of digital data processing resources on behalf of at least one client, said service requirements specification specifying a plurality of digital data processing resources required to provide said service;

accessing recorded data in a configuration specification, said configuration specification specifying a configuration of digital data processing resources of a service provider available to provide said service on behalf of said at least one client;

accessing recorded reliability data for digital data resources specified in said configuration specification;

using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification; and

providing results of said using said service requirements specification, said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service to a user;

wherein using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification comprises;

generating a plurality of resource states of resources identified in said configuration specification;

pruning resource states which do not meet requirements of said service requirements specification; and

using said resource reliability data to automatically assign a probability to unpruned resource states.

2. The computer program product of claim 1, wherein said plurality of digital data processing resources required to provide said service specified in said service requirements specification includes at least one software module.

3. The computer program product of claim 1, wherein said service comprises the maintenance of at least one web page on the Internet for access by said at least one client.

4. The computer program product of claim 1, wherein said configuration specification specifies a set of redundant resources, wherein loss of any single resource of the set of redundant resources does not cause degradation of said service.

5. The computer program product of claim 1, wherein said reliability data comprises data derived from field support data gathered from supporting resources of a first digital data processing resource type, wherein at least one digital data processing resource specified by said configuration specification is of said first digital data processing resource type.

6. The computer program product of claim 1, wherein using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification comprises:

(a) selecting a resource type of resources identified in said configuration specification;

(b) generating a plurality of resource states corresponding to resources of the selected type identified in said configuration specification;

(c) pruning generated resource states which do not meet requirements of said service requirements specification; and

repeating said (a), (b) and (c) until all resource types have been analyzed.

7. The computer program product of claim 6, wherein using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification further comprises:

combining a plurality of equivalent said resource states to form a node;

wherein using said resource reliability data to automatically assign a probability to unpruned resource states is performed with respect to said node after combining said plurality of equivalent said resource states to form said node.

8. A computer system, comprising:

a memory;

at least one processor executing instructions storable in said memory;

a loss of service risk evaluator embodied as instructions storable in said memory and executable on said at least one processor, said loss of service risk evaluator

(a) accessing recorded data in a service requirements specification for a service, said service being a service provided by a set of digital data processing resources on behalf of at least one client, said service requirements specification specifying a plurality of digital data processing resources required to provide said service;

(b) accessing recorded data in a configuration specification, said configuration specification specifying a configuration of digital data processing resources of a service provider available to provide said service on behalf of said at least one client;

(c) accessing recorded reliability data for digital data resources specified in said configuration specification;

(d) using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification, the; and

(e) providing results of said using said service requirements specification, said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service to a user;

wherein using said data in said service requirements specification, said data in said configuration specification, and said resource reliability data to automatically determine a risk of degradation of the service specified in said service requirements specification when provided by the configuration of digital data processing resources specified in said configuration specification comprises;

generating a plurality of resource states of resources identified in said configuration specification;

pruning resource states which do not meet requirements of said service requirements specification; and

using said resource reliability data to automatically assign a probability to unpruned resource states.