Access control center auto launch
First Claim
1. A computer-implemented method for opening remote sessions to devices in a controlled network, the method comprising:
- verifying, by a server, a first set of login credentials identifying a support person operating a thin client computing device;
receiving, by the server, from a computing device associated with an administrator an assignment of an incident indicating the support person;
connecting, by the server, a remote desktop client executed by the thin client to a virtual desktop hosted on a workstation computer hosting one or more virtual desktops;
obtaining, by the server, a second set of credentials for accessing a device associated with an incident, wherein the server receives the second set of credentials identified by the computing device associated with the administrator;
directing, by the server, the virtual desktop to download from a database a launch routine configured to execute a remote access application connecting the virtual desktop to the device associated with the incident using the second set of credentials accessing the device; and
opening, by the server, a remote session between the remote access application of the virtual desktop and the device associated with the incident.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems provide indirect and temporary access to a company'"'"'s IT infrastructure and business applications. The methods/systems involve establishing an access control center (ACC) to control the access that technical support personnel may have to the company'"'"'s IT infrastructure and business applications. Thin client terminals with limited functionality may then be set up in the ACC for use by the technical support personnel. The thin client terminals connect the technical support personnel to workstations outside the ACC that operate as virtual desktops. The virtual desktops in turn connect the technical support personnel to the IT infrastructure and business applications. An ACC application may be used to automatically establish the connection between the thin client terminals and the virtual desktops and the virtual desktops and the IT infrastructure and business applications.
61 Citations
33 Claims
-
1. A computer-implemented method for opening remote sessions to devices in a controlled network, the method comprising:
-
verifying, by a server, a first set of login credentials identifying a support person operating a thin client computing device; receiving, by the server, from a computing device associated with an administrator an assignment of an incident indicating the support person; connecting, by the server, a remote desktop client executed by the thin client to a virtual desktop hosted on a workstation computer hosting one or more virtual desktops; obtaining, by the server, a second set of credentials for accessing a device associated with an incident, wherein the server receives the second set of credentials identified by the computing device associated with the administrator; directing, by the server, the virtual desktop to download from a database a launch routine configured to execute a remote access application connecting the virtual desktop to the device associated with the incident using the second set of credentials accessing the device; and opening, by the server, a remote session between the remote access application of the virtual desktop and the device associated with the incident. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
-
-
18. An access-controlled system comprising:
-
a thin client computing device operated by a support person and configured to execute a remote desktop client connecting the thin client to a virtual desktop; one or more workstations hosting one or more virtual desktops, wherein each virtual desktop stores a launch routine configured to execute a remote access application; an administrator terminal creating an assignment of an incident for the support person and approving access to the virtual desktop for the thin client operated by the support person; and a server comprising a processor and a non-transitory machine-readable storage medium storing one or more machine-readable instructions instructing the processor to; connect the remote desktop client to the virtual desktop identified by the assignment; obtain a second set of credentials accessing a device associated with the incident, according to the second set of credentials indicated from the administrator terminal; trigger the launch routine on the virtual desktop to execute the remote access application connecting the virtual desktop to the device associated with the incident using the second set of credentials; and open a remote session between the remote access application of the virtual desktop and the device associated with the incident. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
-
Specification