Secure mobile interface access system
First Claim
1. A method performed by one or more server devices, the method comprising:
- sending, by the one or more server devices and to a mobile device, data initiating a session between the one or more server devices and the mobile device;
sending, by the one or more server devices and to the mobile device, information associated with connecting the mobile device to an electronic device,the information associated with connecting the mobile device to the electronic device being provided for display via a display of the mobile device;
receiving, by the one or more server devices from the mobile device, an indication indicating the mobile device has been connected to the electronic device,the indication being input via a user interface of the mobile device;
obtaining, by the one or more server devices and from the mobile device, device credentials for the electronic device,the device credentials being obtained by the mobile device, from the electronic device, based on the mobile device being connected to the electronic device;
obtaining, by the one or more server devices and based on the device credentials, device information associated with the electronic device,the device information including information associated with communicating with the electronic device through the mobile device;
providing, by the one or more server devices and to the mobile device, the device information associated with the electronic device;
automatically gathering information, by the one or more server devices, about the electronic device from data stored on the electronic device using the device information and communication protocols to communicate with the electronic device via the mobile device; and
providing support to the electronic device via the mobile device,the providing the support including;
providing an executable file to the electronic device through the mobile device,the electronic device executing the executable file based on the executable file being provided to the electronic device.
3 Assignments
0 Petitions
Accused Products
Abstract
A method performed by one or more server devices connected to a mobile device via a network, the mobile device being connected to an electronic device is provided that can include sending, by the one or more server devices and to the mobile device, data initiating a session between the one or more server devices and the mobile device; sending a request for information about the electronic device; receiving the requested information about the electronic device; identifying device credentials for the electronic device and communication protocols for communicating with the electronic device; providing the device credentials for the electronic device and the communication protocols for communicating with the electronic device; automatically gathering information about the electronic device from data stored on the electronic device using the communication protocols and the mobile device; and providing support to the electronic device via the mobile device.
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Citations
20 Claims
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1. A method performed by one or more server devices, the method comprising:
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sending, by the one or more server devices and to a mobile device, data initiating a session between the one or more server devices and the mobile device; sending, by the one or more server devices and to the mobile device, information associated with connecting the mobile device to an electronic device, the information associated with connecting the mobile device to the electronic device being provided for display via a display of the mobile device; receiving, by the one or more server devices from the mobile device, an indication indicating the mobile device has been connected to the electronic device, the indication being input via a user interface of the mobile device; obtaining, by the one or more server devices and from the mobile device, device credentials for the electronic device, the device credentials being obtained by the mobile device, from the electronic device, based on the mobile device being connected to the electronic device; obtaining, by the one or more server devices and based on the device credentials, device information associated with the electronic device, the device information including information associated with communicating with the electronic device through the mobile device; providing, by the one or more server devices and to the mobile device, the device information associated with the electronic device; automatically gathering information, by the one or more server devices, about the electronic device from data stored on the electronic device using the device information and communication protocols to communicate with the electronic device via the mobile device; and providing support to the electronic device via the mobile device, the providing the support including; providing an executable file to the electronic device through the mobile device, the electronic device executing the executable file based on the executable file being provided to the electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system comprising:
one or more server devices to; send data initiating a session between the one or more server devices and a mobile device; send information for connecting the mobile device to a stand-alone electronic device, the information for connecting the mobile device to the stand-alone electronic device being provided for display via a display of the mobile device; receive information indicating that the mobile device is connected to the stand-alone electronic device; obtain, from the mobile device, device credentials for the stand-alone electronic device, the device credentials being obtained by the mobile device, from the stand-alone electronic device, based on the mobile device being connected to the stand-alone electronic device; obtain, based on the device credentials, device information associated with the stand-alone electronic device, the device information including information associated with communicating with the stand-alone electronic device through the mobile device; provide the device information to the mobile device; gather information about the stand-alone electronic device from data stored on the stand-alone electronic device using the device information and communication protocols to communicate with the stand-alone electronic device via the mobile device; and provide executable instructions to the stand-alone electronic device, via the mobile device, to permit the stand-alone electronic device to execute the executable instructions to provide support to the stand-alone electronic device. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
one or more server devices to; store security information associated with a mobile device; receive, from the mobile device, a request for support associated with an electronic device; receive security information from the mobile device; authenticate the mobile device by comparing the stored security information to the received security information; provide, to the mobile device, information associated with connecting the mobile device to the electronic device, the information associated with connecting the mobile device to the electronic device being provided for display via a display of the mobile device; receive, from the mobile device, an indication indicating that the mobile device is connected to the electronic device; obtain, from the mobile device, device credentials for the electronic device, the device credentials being obtained by the mobile device, from the electronic device, based on the mobile device being connected to the electronic device; and provide, via the mobile device and based on receiving the indication, the electronic device with an executable file, to permit the electronic device to execute the executable file to enable the electronic device to access a network independent of the mobile device, the executable file being obtained based on the device credentials. - View Dependent Claims (16, 17, 18, 19, 20)
Specification