Pairing users with social media communities

• US 9,137,321 B2
• Filed: 03/15/2013
• Issued: 09/15/2015
• Est. Priority Date: 03/15/2013
• Status: Active Grant

• Current Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Original Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Inventors: Byrd Vallieres de St. Real, Sarah Burzina Anne, Smith, Deane
• Primary Examiner(s): SHAW, PELING ANDREW
• Application Number:
  US13/836,884
• Publication Number:
  US 20140280551A1
• Time in Patent Office: 914 Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Systems and methods that integrate social media applications having social media communities of like-minded users with other applications, such as enterprise applications, are described herein. A user may join one or more of the social media communities based on a variety of factors, including applications the user uses or plans to use, user type (e.g., end-user, administrator, etc.), the user'"'"'s level of expertise, and/or the type of activities that the user plans to perform in one or more applications. A user'"'"'s actions within or using one or more applications may be monitored. In response to detecting performance of a monitored action, a description of the user'"'"'s action may be published to other users in the social media community, the user may be paired with one or more social media communities, and/or recommendations for resources related to the detected action may be provided to the user. Recommendations may also be provided based on posts made by the user in the social media community.

Claims

1. A method of pairing a user to a social media community, comprising:

initiating a monitoring client to monitor user activity in an application;

detecting, by the monitoring client, a user action taken in the application;

determining, by a computing device, a first social media community corresponding to the detected user action, wherein the first social media community is classified among a plurality of social media communities; and

pairing the user with the first social media community corresponding to the detected user action.

2. The method of claim 1, wherein:

detecting the user action comprises determining the presence of an identifier assigned to the user action, and

determining the first social media community comprises comparing the identifier to a data mapping table for the application, wherein the data mapping table is configured to correlate the identifier with the user action.

3. The method of claim 1, wherein the monitoring client comprises a plug-in to the application.

4. The method of claim 1, wherein determining the first social media community comprises:

determining that the first social media community does not exist; and

creating the first social media community in response to determining that the first social media community does not exist,

wherein pairing the user with the first social media community comprises pairing the user with the created first social media community.

5. The method of claim 1, wherein pairing the user with the first social media community comprises:

switching the user from a second social media community to the first social media community, wherein the second social media community is different from the first social media community.

6. The method of claim 5, wherein prior to pairing the user with the first social media community, the method further comprises:

generating a plurality of community pairing display windows configured to navigate the user to join at least one of the plurality of social media communities;

receiving at least one selection of an application, application type, user type, user level, and activity type desired by the user;

determining the second social media community based on the at least one selection; and

pairing the user with the second social media community.

7. The method of claim 6, further comprising:

creating the second social media community in response to determining that the second social media community does not exist,

wherein pairing the user with the second social media community comprises pairing the user with the created second social media community.

8. The method of claim 6, wherein receiving the at least one selection comprises receiving at least two selections of an application, application type, user type, user level, and activity type, the method further comprising:

in response to determining that the second social media community does not exist, pairing the user with a third social media community based on at least one of the selections matching the third social media community and at least one of the selections not matching the third social media community.

9. The method of claim 1, wherein the user is paired with a second social media community different from the first social media community, the method further comprising:

maintaining the user'"'"'s pairing with the second social media community while pairing the user with the first social media community.

10. One or more non-transitory computer-readable media storing computer-readable instructions that, when executed by a computing device, configure the computing device to:

initiate a monitoring client to monitor user activity in an application;

detect, by the monitoring client, a user action taken in the application;

determine a first social media community corresponding to the detected user action, wherein the first social media community is classified among a plurality of social media communities; and

pair the user with the first social media community corresponding to the detected user action.

11. The one or more non-transitory computer-readable media of claim 10, wherein determining the first social media community comprises:

determining that the first social media community does not exist; and

creating the first social media community in response to determining that the first social media community does not exist,

wherein pairing the user with the first social media community comprises pairing the user with the created first social media community.

12. The one or more non-transitory computer-readable media of claim 10, wherein pairing the user with the first social media community comprises:

switching the user from a second social media community to the first social media community, wherein the second social media community is different from the first social media community.

13. The one or more non-transitory computer-readable media of claim 12, wherein prior to pairing the user with the first social media community, the one or more non-transitory computer-readable media store additional computer-readable instructions that, when executed by the computing device, configure the computing device to:

generate a plurality of community pairing display windows configured to navigate the user to join at least one of the plurality of social media communities;

receive at least one selection of an application, application type, user type, user level, and activity type desired by the user;

determine the second social media community based on the at least one selection; and

pair the user with the second social media community.

14. The one or more non-transitory computer-readable media of claim 13 storing additional computer-readable instructions that, when executed by the computing device, configure the computing device to:

create the second social media community in response to determining that the second social media community does not exist,

wherein pairing the user with the second social media community comprises pairing the user with the created second social media community.

15. The one or more non-transitory computer-readable media of claim 13, wherein receiving the at least one selection comprises receiving at least two selections of an application, application type, user type, user level, and activity type, the one or more non-transitory computer-readable media storing additional computer-readable instructions that, when executed by the computing device, configure the computing device to:

in response to determining that the second social media community does not exist, pair the user with a third social media community based on at least one of the selections matching the third social media community and at least one of the selections not matching the third social media community.

16. The one or more non-transitory computer-readable media of claim 10, wherein the user is paired with a second social media community different from the first social media community, the one or more non-transitory computer-readable media storing additional computer-readable instructions that, when executed by the computing device, configure the computing device to:

maintain the user'"'"'s pairing with the second social media community while pairing the user with the first social media community.

17. The one or more non-transitory computer-readable media of claim 10, wherein the monitoring client comprises a plug-in to the application.

18. A device comprising:

a processor; and

memory storing computer-readable instructions that, when executed by the processor, cause the device to;

initiate a monitoring client to monitor user activity in an application;

detect, by the monitoring client, a user action taken in the application;

determine a first social media community corresponding to the detected user action, wherein the first social media community is classified among a plurality of social media communities; and

pair the user with the first social media community corresponding to the detected user action.

19. The device of claim 18, wherein:

detecting the user action comprises determining the presence of an identifier assigned to the user action, and

determining the first social media community comprises comparing the identifier to a data mapping table for the application, wherein the data mapping table is configured to correlate the identifier with the user action.

20. The device of claim 18, wherein the monitoring client comprises a plug-in to the application.