Systems for inducing change in a performance characteristic

• US 9,138,186 B2
• Filed: 02/18/2010
• Issued: 09/22/2015
• Est. Priority Date: 02/18/2010
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Price, David D., Nallasivan, Srinivasan
• Primary Examiner(s): Thomson, William
• Assistant Examiner(s): SORIANO, BOBBY GILES
• Application Number:
  US12/707,858
• Publication Number:
  US 20110201899A1
• Time in Patent Office: 2,042 Days
• Field of Search: 600300-301
• US Class Current: 1/1
• CPC Class Codes: A61B 5/02055 Simultaneously evaluating both cardiovascular condition and temperature
• CPC Class Codes: A61B 5/16 Devices for psychotechnics using teaching or educational appliances G09B1/00 - G09B7/00; Testing reaction times ; Devices for evaluating the psychological state
• CPC Class Codes: A61B 5/165 Evaluating the state of mind, e.g. depression, anxiety
• CPC Class Codes: A61B 5/4803 Speech analysis specially adapted for diagnostic purposes
• CPC Class Codes: A61B 5/486 Bio-feedback A61B5/375 takes precedence
• CPC Class Codes: A61B 5/6824 Arm or wrist
• CPC Class Codes: A61B 5/6887 mounted on external non-worn devices, e.g. non-medical devices
• CPC Class Codes: A61M 2205/50 with microprocessors or computers
• CPC Class Codes: A61M 2210/083 Arms
• CPC Class Codes: A61M 2230/30 Blood pressure A61M2230/04 takes precedence
• CPC Class Codes: A61M 2230/50 Temperature
• CPC Class Codes: A61M 2230/65 Impedance, e.g. conductivity, capacity
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling

Abstract

Systems and methods for automated on-boarding of a new-hire are provided. A sensor may monitor a response of the new-hire. A reference index may correlate the response to a known condition. A processor device may detect the known condition or a threshold number of known conditions. The processor may relate the known condition to feedback. A feedback mechanism may provide the feedback to the new-hire. The feedback may be provided based on the known condition. The feedback may be configured to provide the new-hire with directions, a policy reminder or any other suitable information. The feedback may be based on the threshold number.

Claims

1. A system for on-boarding a new-hire comprising:

a wristband sensor configured to sense a change in a performance characteristic of the new-hire;

a machine readable memory configured to store a performance characteristic reference index that maps the change in the performance characteristic and a workplace activity of the new-hire during a time interval to an emotional state;

a processor device configured to use the performance characteristic reference index to detect whether the new-hire is associated with the emotional state while the new-hire is engaged in the workplace activity during the time interval; and

a feedback channel configured to coach the new-hire while the new-hire is engaged in the workplace activity by transmitting a workplace rule that is configured to change the emotional state associated with the new-hire and thereby intervene in the new-hire'"'"'s performance of the workplace activity;

wherein said sensed change in the performance characteristic includes a change exhibited by the new-hire in at least one of;

sweatiness of palms;

heart rate;

body temperature;

body motion;

eye movement;

facial expression; and

speech pattern.

2. The system of claim 1 wherein said sensor includes a first sensing device and a second sensing device, the first and second sensing devices configured to sense first and second different changes in the performance characteristic exhibited by the new-hire.

3. The system of claim 1 wherein said performance characteristic reference index includes a logical link between sensed change in the performance characteristic and the emotional state.

4. The system of claim 3 wherein said performance characteristic reference index includes a supplemental entry associated with said emotional state.

5. The system of claim 3 wherein said emotional state entry in said performance characteristic reference index includes a change in a performance characteristic over time.

6. The system of claim 1 wherein said performance characteristic reference index includes a reference to a human physiological characteristic of an emotional change.

7. A method for on-boarding a new-hire, the method comprising:

receiving from a wristband sensor a signal corresponding to a change in a performance characteristic of the new-hire;

determining an emotional state corresponding to;

the change in the performance characteristic; and

a workplace activity of the new-hire during a time interval; and

based on the emotional state, coaching the new-hire while the new-hire is engaged in the workplace activity by transmitting a workplace rule that is configured to change the emotional state and thereby intervene in the new-hire'"'"'s performance of the workplace activity;

wherein said sensed change in the performance characteristic includes a change exhibited by the new-hire'"'"'s in at least one of;

sweatiness of palms;

heart rate;

body temperature;

body motion;

eye movement;

facial expression; and

speech pattern.

8. The method of claim 7 wherein the emotional state is selected from the group consisting of happiness, sadness, fear, anger, disgust, contempt, and surprise.

9. The method of claim 7 further comprising transmitting feedback to a supervisor of the new-hire, the feedback based on the emotional state.

10. The method of claim 7 wherein said promoting comprises applying biofeedback techniques.

11. The method of claim 7 wherein said promoting includes issuing to the new-hire an instruction to seek assistance.

12. The method of claim 7 wherein said promoting includes communicating via a real time textual chat dialogue.

13. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for on-boarding a new-hire, the method comprising:

receiving from a wristband sensor a signal corresponding to a change in a performance characteristic of the new-hire;

determining an emotional state corresponding to;

the change in the performance characteristic; and

a workplace activity of the new-hire during a time interval; and

based on the emotional state, coaching the new-hire while the new-hire is engaged in the workplace activity by transmitting a workplace rule that is configured to change the emotional state and thereby intervene in the new-hire'"'"'s performance of the workplace activity;

wherein said sensed change in the performance characteristic includes a change exhibited by the new-hire in at least one of;

sweatiness of palms;

heart rate;

body temperature;

body motion;

eye movement;

facial expression; and

speech pattern.

14. The one or more media of claim 13 wherein the emotional state is selected from the group consisting of happiness, sadness, fear, anger, disgust, contempt, and surprise.

15. The one or more media of claim 13 the method, further comprising transmitting feedback to a supervisor of the new-hire, the feedback based on the emotional state.

16. The one or more media of claim 13 wherein the promoting comprises applying biofeedback techniques.

17. The one or more media of claim 13 wherein the promoting comprises issuing to the new-hire an instruction to seek assistance.

18. The one or more media of claim 13 wherein the promoting comprises communicating via a real time textual chat dialogue.