Mobile device remote control session activity pattern recognition
First Claim
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1. A remote control session activity pattern recognition method, the method comprising:
- requesting a remote session with a mobile device;
initiating a recording session of the remote session;
initiating remote session activity pattern matching at a predetermined time; and
presenting an activity pattern with an associated corrective action on a console on a condition that the activity pattern with an associated corrective action exists.
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Abstract
Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.
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Citations
26 Claims
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1. A remote control session activity pattern recognition method, the method comprising:
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requesting a remote session with a mobile device; initiating a recording session of the remote session; initiating remote session activity pattern matching at a predetermined time; and presenting an activity pattern with an associated corrective action on a console on a condition that the activity pattern with an associated corrective action exists. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for remote control session activity pattern recognition, comprising:
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a console configured to request a remote session with a mobile device; the console configured to initiate a recording session of the remote session; the console configured to initiate remote session activity pattern matching at a predetermined time; and the console configured to present an activity pattern with an associated corrective action on a condition that the activity pattern with an associated corrective action exists. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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Specification