Methods and apparatus for targeting communications using social network metrics

• US 9,141,675 B2
• Filed: 09/24/2014
• Issued: 09/22/2015
• Est. Priority Date: 04/07/2004
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: LinkedIn Corporation (Microsoft Corporation)
• Inventors: Lawler, Brian, Loh, Elliot, Martino, Paul J., Pincus, Mark
• Primary Examiner(s): KHAJURIA, SHRIPAL K
• Application Number:
  US14/495,050
• Publication Number:
  US 20150012541A1
• Time in Patent Office: 363 Days
• Field of Search: 709/207
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/145 Payments according to the detected use or quantity
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

A method for a computer system includes receiving a first user communication, determining a first group of users, determining a target number of users, determining whether the first group of users includes the target number of users, and if not, providing the communication to the first group of users, determining a hierarchal mapping of groups of users in response to user memberships, determining a second group of users from the hierarchal mapping, determining a plurality of social network relationship factors for the second group of users with respect to the first user, and providing the communication to at least a subset of users in the second group of users in response to the first plurality of social network relationship factors.

Claims

1. A method for automated prioritization of electronic communications transmitted over a network, the method comprising:

receiving, on a server using an interface communicatively coupled to the network, a communication intended for a second user and sent by a first user;

identifying, using one or more processors within the server, affinity group connections between the first user and the second user;

calculating a reliability factor value associated with the first user, wherein the reliability factor value is based at least in part on previous communications authored by the first user; and

determining whether to present the communication to the second user based on identifying at least one affinity group connection between the first user and the second user and determining that the reliability factor value exceeds a threshold value designated by the second user.

2. The method of claim 1, wherein calculating the reliability factor value includes evaluating feedback data collected for the first user.

3. The method of claim 1, wherein calculating the reliability factor value includes evaluating data reflective of characteristics associated with a quality of service in which the first user was involved.

4. The method of claim 1, wherein calculating the reliability factor value includes evaluating data reflective of participation in a network forum in which the first user was involved.

5. The method of claim 1, wherein calculating the reliability factor value includes evaluating data reflective of a delivery of goods by the first user.

6. The method of claim 1, wherein identifying the at least one affinity group connection between the first user and the second user includes:

comparing affinity group membership for the first user with affinity group membership for the second user; and

identifying one or more common affinity group memberships between the first user and the second user.

7. The method of claim 6, wherein identifying one or more common affinity group memberships includes traversing a hierarchy of affinity groups to locate related affinity groups, wherein the first user and the second user share no common affinity group membership, and wherein the related affinity groups include a first affinity group with the first user as a member and a second affinity group with the second user as a member.

8. The method of claim 7, wherein determining whether to present the communication includes determining a degree of separation within the hierarchy of affinity groups between the first affinity group and the second affinity group.

9. The method of claim 1, wherein identifying the at least one affinity group connection between the first user and the second user includes:

comparing affinity group membership for the first user with affinity group membership for the second user;

determining that the first user and the second user share no common affinity group memberships; and

identifying an implied affinity group related to one or more affinity group memberships of the first user or the second user.

10. A system comprising:

a network interface;

a memory device; and

a processor communicatively coupled to the memory device, wherein the processor, the memory device, and the network interface cooperate such that the system performs operations comprising;

receiving, over the network interface, a communication intended for a second user and sent by a first user;

identifying affinity group connections between the first user and the second user;

calculating a reliability factor value associated with the first user, wherein the reliability factor value is based at least in part on previous communications authored by the first user; and

determining whether to present the communication to the second user based on identifying at least one affinity group connection between the first user and the second user and determining that the reliability factor value exceeds a threshold value designated by the second user.

11. The system of claim 10, wherein calculating the reliability factor value includes evaluating additional trust-metrics collected for the first user.

12. The system of claim 10, wherein identifying the at least one affinity group connection between the first user and the second user includes:

comparing affinity group membership for the first user with affinity group membership for the second user; and

identifying one or more common affinity group memberships between the first user and the second user.

13. The system of claim 12, wherein identifying one or more common affinity group memberships includes traversing a hierarchy of affinity groups to locate related affinity groups, wherein the first user and the second user share no common affinity group membership, and wherein the related affinity groups include a first affinity group with the first user as a member and a second affinity group with the second user as a member.

14. The system of claim 13, wherein determining whether to present the communication includes determining a degree of separation within the hierarchy of affinity groups between the first affinity group and the second affinity group.

15. The system of claim 10, wherein identifying the at least one affinity group connection between the first user and the second user includes:

comparing affinity group membership for the first user with affinity group membership for the second user;

determining that the first user and the second user share no common affinity group memberships; and

identifying an implied affinity group related to one or more affinity group memberships of the first user or the second user.

16. A non-transitory computer-readable medium comprising instructions for automated prioritization of electronic communications transmitted over a network, when executed within a computing system the instructions cause system to perform operations comprising:

receive, over an interface communicatively coupled to the network, a communication intended for a second user and sent by a first user;

identify, using one or more processors within the system, affinity group connections between the first user and the second user;

calculate a reliability factor value associated with the first user, wherein the reliability factor value is based at least in part on previous communications authored by the first user; and

determine whether to present the communication to the second user based on identifying at least one affinity group connection between the first user and the second user and determining that the reliability factor value exceeds a threshold value designated by the second user.

17. The computer-readable medium of claim 16, wherein the instructions that cause the computing system to calculate the reliability factor value include instructions to evaluate additional trust-metrics collected for the first user.

18. The computer-readable medium of claim 16, wherein the instructions that cause the computing device to identify the at least one affinity group connection between the first user and the second user include instructions to:

compare affinity group membership for the first user with affinity group membership for the second user; and

identify one or more common affinity group memberships between the first user and the second user.

19. The computer-readable medium of claim 18, wherein the instructions that cause the computing device to identify one or more common affinity group memberships include instructions to traverse a hierarchy of affinity groups to locate related affinity groups, wherein the first user and the second user share no common affinity group membership, and wherein the related affinity groups include a first affinity group with the first user as a member and a second affinity group with the second user as a member.

20. The computer-readable medium of claim 19, wherein the instructions that cause the computing device to determine whether to present the communication include instructions to determine a degree of separation within the hierarchy of affinity groups between the first affinity group and the second affinity group.

21. The computer-readable medium of claim 16, wherein the instructions that cause the computing device to identify the at least one affinity group connection between the first user and the second user include instructions to:

compare affinity group membership for the first user with affinity group membership for the second user;

determine that the first user and the second user share no common affinity group memberships; and

identify an implied affinity group related to one or more affinity group memberships of the first user or the second user.