Event scheduler based on real-time analytics and business rules

• US 9,141,942 B2
• Filed: 09/05/2012
• Issued: 09/22/2015
• Est. Priority Date: 09/05/2012
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Malkin, Peter K., Martino, Jacquelyn A., Matchen, Paul M., Wagstrom, Patrick
• Primary Examiner(s): Koneru, Sujay
• Application Number:
  US13/603,855
• Publication Number:
  US 20140067449A1
• Time in Patent Office: 1,112 Days
• Field of Search: 705 711- 742
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

Scheduling a given event, in one aspect, may include obtaining a set of one or more business rules, obtaining analytics, and obtaining an event specification. The event specification may include at least one content specification and two or more transmission modes. The event may be scheduled based on the event specification, the analytics and the business rules. The scheduling may be indicated by a tuple comprising event content, one or more communication modes selected from the two or more transmission modes, and timing of the scheduled event.

Claims

1. A method of scheduling a given event, comprising:

obtaining a set of one or more business rules associated with an event;

obtaining analytics associated with the event;

obtaining an event specification associated with the event, the event specification including at least one content specification and two or more transmission modes;

deploying the event, by a processor, based on at least the event specification, the analytics and the business rules, and the two or more transmission modes that comprise at least two or more of electronic mail, posting on a web page, posting on a social networking site, or posting on a blogging site,

the deploying based on a tuple comprising event content, one or more communication modes selected from the two or more transmission modes, and timing of the event; and

updating the analytics based on the deploying,

wherein the deploying the event comprises a support computer system automatically deploying a support of level that a computer outage warrants, based on severity and time zone determined by the analytics and the business rules, and wherein based on the analytics that is updated, escalating the one or more communication modes to an intrusive mode,

wherein the deploying the event further comprises redirecting the event based on a state or a change in a state of a source code development and integration process at a plurality of platforms, at a point in time.

2. The method of claim 1, further including:

updating the analytics based on a user activity occurring before the deploying of the event, during the deploying of the event, or after the deploying of the event, or combinations thereof.

3. The method of claim 1, further including:

updating the business rules based on the analytics.

4. The method of claim 1, further including:

updating the business rules based on user input.

5. The method of claim 1, wherein the event specification includes description of the event content and description of the communication mode.

6. The method of claim 1, further including:

updating the event specification based on the business rules and the analytics.

7. The method of claim 6, wherein the updating the event specification includes modifying the content specification.

8. The method of claim 6, wherein the updating the event specification includes modifying the transmission modes or adding a new transmission mode.

9. The method of claim 6, wherein the updating the event specification includes spawning a new event whose content and communication mode are based on the event, the new event'"'"'s content and communication mode generated based on the business rules and the analytics.

10. The method of claim 9, wherein the spawned new event'"'"'s content includes a segment of the event'"'"'s content.

11. The method of claim 9, wherein the spawned new event'"'"'s communication mode comprises a subset of the event'"'"'s transmission modes.

12. The method of claim 1, further including:

repeating the obtaining of the analytics, the obtaining of the event specification, wherein a dynamic event updating is provided based on the real-time analytics and the business rules.

13. The method of claim 1, wherein the analytics comprises at least modes and timing of communication determined from profile data of a recipient of the event.

14. The method of claim 1, wherein the analytics comprises a computational model of human behavior.

15. The method of claim 1, wherein the analytics are obtained dynamically in real time.

16. The method of claim 1, wherein the deploying the event is further based on monitoring of target base of the event at least via an RFID technique, wherein based on locations of the target base identified by the RFID technique, multiple messages associated with the event is sent to the target base via the two or more transmission modes, and based on the target base'"'"'s changed location responsive to the multiple messages, it is determined which of the two or more transmission modes have higher impact on the target base, and switching to one of the two or more transmission mode that has the higher impact.