Centralized caller profile system and methods for routing and prioritizing calls
CAFCFirst Claim
Patent Images
1. A Centralized Caller Profile System comprising:
- a Caller;
a Called Party;
a Cloud Database, connected to the internet;
a telephone connection between the Caller and the Called Party;
the Called Party retrieving a Unique Identifier from the Caller;
the Called Party transmitting the Unique Identifier to the Cloud Database; and
the Cloud Database transmitting Content to the Called Party;
wherein the Cloud Database is maintained by each of a service provider, a user, and a third party; and
wherein updated Content is registered and stored in the Cloud Database.
1 Assignment
1 Petition
Accused Products
Abstract
Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.
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Citations
20 Claims
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1. A Centralized Caller Profile System comprising:
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a Caller; a Called Party; a Cloud Database, connected to the internet; a telephone connection between the Caller and the Called Party; the Called Party retrieving a Unique Identifier from the Caller; the Called Party transmitting the Unique Identifier to the Cloud Database; and the Cloud Database transmitting Content to the Called Party; wherein the Cloud Database is maintained by each of a service provider, a user, and a third party; and wherein updated Content is registered and stored in the Cloud Database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of providing a Caller Profile to an Agent, comprising:
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establishing a telephone connection between Called Party and a Caller; acquiring a Unique Identifier from the Caller; transmitting the Unique Identifier to a Cloud Based Database, connected to the internet; querying the Cloud Based Database for a record corresponding to the Unique Identifier; identifying Content associated with the Unique Identifier; transmitting the Content associated with the Unique Identifier to the Called Party; wherein the Cloud Database is maintained by each of a service provider, a user, and a third party; and wherein updated Content is registered and stored in the Cloud Database. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification