System and method of direct marketing based on explicit or implied association with location derived from social media content

• US 9,147,202 B1
• Filed: 08/31/2012
• Issued: 09/29/2015
• Est. Priority Date: 09/01/2011
• Status: Active Grant

• Current Assignee: Adstra Incorporated
• Original Assignee: LocalResponse, Inc.
• Inventors: Muse, Michael, Mehta, Nihal
• Primary Examiner(s): Luu, Le H
• Application Number:
  US13/600,472
• Time in Patent Office: 1,124 Days
• Field of Search: 705/7.11, 705/7.29, 705/14.64, 709/217, 709/218, 709/219, 726/7, 386/343
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0205 Location or geographical consideration
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0212 Chance discounts or incentives
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0277 Online advertisement

Abstract

A system and method delivers marketing messages based on location specific check-ins. This permits highly targeted communications directed at first entities such as persons, organizations, or businesses who are patrons of second entity locations which are typically businesses. Selection of first entities is based on detection of past or potential patronage of second entities through social media or other public digital content check-ins. Check-ins are analyzed to identify any second entity referred to and associating such reference to the author of the content. Second entities, such as a merchant or brand, may be explicitly determined from meta-data of source content, or implicitly through processing such as natural language analysis or association through a third entity. Second entities use such connections to deliver targeted marketing messages through a public social media profile of the first entity. Analytics may be used to track of check-in patterns and effectiveness of marketing campaigns.

Claims

1. A method for delivering targeted marketing messages to location-specific patrons, comprising the steps of:

importing public digital content from one or more social media services across a network to an internal data service operating on a computer server;

processing, by the internal data service, the public digital content for identification of patron, location, and date;

maintaining data records of the processed public digital content having such identification;

providing, to a location administrator using a data service client on a computing device network connected to the internal data service, identified patrons of a location selected by the location administrator;

sending a message from the data service client to one or more of the identified patrons; and

analyzing, by the internal data service, response to the sent message.

2. The method of claim 1, wherein processing further comprises separating public digital content into explicit check-ins and implicit check-ins based on a source social media service for the content.

3. The method of claim 2, further comprising for the data record of an explicit check-in, the internal data service:

retrieving a location portion of the data record; and

identifying a location based on the location portion and a location identifying scheme specific to the source social media service.

4. The method of claim 2, further comprising for the data record of an implicit check-in, the internal data service:

identifying a data type of the data record;

applying natural language processing to any text data; and

applying meta-tag processing to any media data.

5. The method of claim 4, wherein applying natural language processing further comprises:

searching the text data for matches with keywords or phrases which identify the data record as lacking location certainty;

if the data record does not lack location certainty, searching the text data for matches with keywords or phrases which identify location;

based on a matched keyword or phrase, extracting a location tag from the text data; and

comparing the extracted location tag with known locations and associating a matched location with the data record if matched.

6. The method of claim 5, wherein comparing the extracted location tag further comprises comparing with acceptable spelling variations of each location, and associating the matched location if a match occurs with an acceptable spelling variation.

7. The method of claim 5, further comprising if the data record does not lack location certainty and does not match a location, the internal data service:

searching the text data for identification of association with any other patrons;

if a matching other patron is found, searching other data records for location of the other patron at the date of the data record;

if a matching location is found for the other patron, associating the matching location with the data record.

8. The method of claim 4, wherein applying meta-tag processing further comprises:

extracting meta-tags associated with the media data;

if geo-tag information is included in the meta-tags, matching a location based on geo-tag information and global positioning coordinates associated with locations tracked by the internal data service; and

if date or time information is included in the meta-tags, updating a date associated with the data record to the date or time information from the meta-tags.

9. The method of claim 4, further comprising querying a remote service for verification about the implicit check-in.

10. The method of claim 4, wherein providing identified patrons further comprises:

displaying, within a user interface rendered on the data service client, a sortable and selectable ordering of patrons of the location.

11. The method of claim 10, wherein sending a message further comprises:

selecting one or more of the patrons displayed within the user interface;

composing the message within the user interface; and

transmitting, for each of the one or more patrons, the message from the data service client through the internal data service to a social media service used by the patron and addressed to the patron as defined by the social media service.

12. The method of claim 11, wherein composing the message further comprises selecting a stock message, modifying a selected stock message, or composing a customized message.

13. The method of claim 12, wherein composing the message further comprises composing a short message, including an optional coupon, and composing a long details, and the transmitted message includes the short message and a link to a webpage containing the long details, optional coupon, and option to opt-out of receiving future messages.

14. The method of claim 13, further comprising applying, by the internal data service, limits on the number of messages sent.

15. The method of claim 14, wherein applying limits further comprises applying, at a patron level, a limit to the number of messages sent to a patron within a time period.

16. The method of claim 14, wherein applying limits further comprises applying, at a location level, a limit to the number of messages the location administrator may send within a time period.

17. The method of claim 14, wherein analyzing patron response further comprises:

tracking as positive responses access by patrons to the message coupon or link to long details; and

tracking as negative responses selection by patrons to opt-out from receiving messages in response to the message.

18. The method of claim 17, further comprising altering limits applied to message sending based on the positive and negative responses to messages sent by the location administrator.

19. The method of claim 17, wherein displaying further comprises displaying analyzed results of message sending viewable by message or by patron recipient.