Method and system for problem notification and processing

• US 9,152,538 B2
• Filed: 03/22/2013
• Issued: 10/06/2015
• Est. Priority Date: 09/07/2007
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Huang, Qinping, Maheshwari, Manish, Gupta, Amit, Vasavada, Maulin
• Primary Examiner(s): KENDALL, CHUCK O
• Application Number:
  US13/849,059
• Publication Number:
  US 20130219375A1
• Time in Patent Office: 928 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/366 using diagnostics G06F11/0703 takes precedence
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A notification of a problem associated with an application may be received. A difference may be determined between a problem version of the application and an operational version of the application to identify a change associated with the problem. A person associated with the change may be determined. A task of resolving the problem may be assigned to the person associated with the change. A person may be notified of the problem and of the assigning of the task based on the identified change. A modification may be performed to resolve the problem associated with the change based on the determining of the difference.

Claims

1. A method comprising:

receiving notification of a problem associated with an application;

determining, using one or more processors, a difference between a problem version of the application and an operational version of the application, to identify a change associated with the problem;

determining a person associated with the change;

assigning a task of resolving the problem to the person associated with the change; and

based on the identified change, notifying the person of the problem and of the assigning of the task.

2. The method of claim 1, wherein the determining of the person comprises:

determining one or more persons associated with the change; and

identifying the person from the one or more persons based on a selection criterion.

3. The method of claim 2, wherein the selection criterion includes at least one of a greatest number of changes to the application, a greatest knowledge of the application, association with a last method change in a sequence of methods, association with a first method change in the sequence of methods, association with a method change in the sequence of methods occurring before detection of an exception, and a manual examination of the change.

4. The method of claim 1, wherein the determining of the person comprises:

accessing a version identifier associated with the problem version of the application;

determining one or more persons associated with the version identifier; and

identifying the person from the one or more persons based on a selection criterion.

5. The method of claim 4, wherein the selection criterion includes at least one of a greatest number of changes to the application, a greatest knowledge of the application, association with a last method change in a sequence of methods, association with a first method change in the sequence of methods, association with a method change in the sequence of methods occurring before detection of an exception, and a manual examination of the change.

6. The method of claim 1, wherein the determining of the difference comprises:

determining a performance difference between the problem version of the application and the operational version of the application, the performance difference being the identified change.

7. The method of claim of 1, wherein the determining of the difference comprises:

determining an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.

8. The method of claim of 1, wherein the determining of the difference comprises:

accessing code of the problem version of the application and code of the operational version of the application; and

determining a code difference between the code of the problem version of the application and the code of the operational version of the application, the code difference being the identified change.

9. The method of claim of 1, wherein the determining of the difference comprises:

accessing a sequence of methods associated with the problem from the problem version of the application and the sequence of methods from a corresponding operation of the operational version of the application; and

comparing the sequence of methods associated the problem version and the operational version to determine the change in a flow of the sequence of methods, the identified change being the change in the flow.

10. The method of claim 1, further comprising:

notifying the person of a priority for resolution of the problem.

11. A system comprising:

a notification receiver module to receive notification of a problem associated with an application;

a difference determination module, comprising one or more processors, to determine a difference between a problem version of the application and an operational version of the application to identify a change associated with the problem;

a person determination module to determine a person associated with the change;

a task assignment module to assign a task of resolving the problem to the person associated with the change; and

a notification provider module to notify the person of the problem and of the assigning of the task based on the identified change.

12. The system of claim 11, wherein the person determination module is further configured to:

determine one or more persons associated with the change; and

identify the person from the one or more persons based on a selection criterion.

13. The system of claim 11, wherein the person determination module is further configured to:

access a version identifier associated with the problem version of the application;

determine one or more persons associated with the version identifier; and

identify the person from the one or more persons based on a selection criterion.

14. The system of claim 11, wherein the difference determination module is further configured to:

determine a performance difference between the problem version of the application and the operational version of the application, the performance difference being the identified change.

15. The system of claim 11, wherein the difference determination module is further configured to:

determine an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.

16. A non-transitory machine-readable storage medium comprising instructions that, when executed by one or more processors of a machine, cause the machine to perform operations comprising:

receiving notification of a problem associated with an application;

determining a difference between a problem version of the application and an operational version of the application, to identify a change associated with the problem;

determining a person associated with the change;

assigning a task of resolving the problem to the person associated with the change; and

based on the identified change, notifying the person of the problem and of the assigning of the task.

17. The storage medium of claim 16, wherein the operations further comprise:

determining one or more persons associated with the change; and

identifying the person from the one or more persons based on a selection criterion.

18. The storage medium of claim 16, wherein the operations further comprise:

accessing a version identifier associated with the problem version of the application;

determining one or more persons associated with the version identifier; and

identifying the person from the one or more persons based on a selection criterion.

19. The storage medium of claim 16, wherein the operations further comprise:

determining a performance difference between the problem version of the application and the operational version of the application, the performance difference being the identified change.

20. The storage medium of claim 16, wherein the operations further comprise:

determining an environmental difference between the problem version of the application and the operational version of the application, the environmental difference being the identified change.