Call processing and subscriber registration systems and methods
First Claim
1. A system comprising:
- at least one computing device;
non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising;
receiving a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller;
playing a sales lead generation prompt to the caller;
determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt; and
performing a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller, andat least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, andat least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu.
1 Assignment
0 Petitions
Accused Products
Abstract
The present invention relates to telecommunications, and in particular, to systems and processes for processing telephone calls and providing telephony services. In one embodiment, a call processing system, compromises a first telephony interface configured to receive a call from a caller, a storage device configured to store a greeting, and a call answering system. The call answering system is configured to play the greeting in response to receiving the call, record a voice message from the caller, determine when the caller has completed recording the voice message, after determining that the caller has completed recording the voice message, play a prompt regarding the caller becoming a subscriber to call services provided by the call processing system, receive from the caller information used to establish a call services account, and establish a call services account for the caller.
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Citations
20 Claims
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1. A system comprising:
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at least one computing device; non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising; receiving a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller; playing a sales lead generation prompt to the caller; determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt; and performing a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller, and at least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, and at least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-based method of processing a call, the method compromising:
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receiving, at a computing, system a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller; playing, by the computing system, a sales lead generation prompt to the caller; determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt provided to the caller by the computing system; and performing, by the computing system, a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller, at least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, and at least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory computer-readable storage medium storing computer-executable instructions that when executed by a processor perform operations comprising:
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receiving a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller; playing a sales lead generation prompt to the caller; determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt; performing a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller; and at least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, at least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu.
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Specification