System and method for generating personalized tag recommendations for tagging audio content

• US 9,154,629 B2
• Filed: 12/14/2012
• Issued: 10/06/2015
• Est. Priority Date: 12/14/2012
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: John, Ajita, Seligmann, Doree Duncan
• Primary Examiner(s): PULLIAS, JESSE SCOTT
• Application Number:
  US13/715,050
• Publication Number:
  US 20140172419A1
• Time in Patent Office: 1,026 Days
• Field of Search: 704231-257
• US Class Current: 1/1
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

Systems, methods, and computer-readable storage media for generating personalized tag recommendations using speech analytics. The system first analyzes an audio stream to identify topics in the audio stream. Next, the system identifies tags related to the topics to yield identified tags. Based on the identified tags, the system then generates a tag recommendation for tagging the audio stream. The system can also send the tag recommendation to a device associated with a user for presentation to the user.

Claims

1. A method comprising:

analyzing, via a processor, an audio stream of an utterance of a user to identify topics in the audio stream;

identifying tags related to the topics;

identifying content of a document that the user is working on; and

based on the tags, the topics, and the content of the document, generating a tag recommendation for tagging the audio stream.

2. The method of claim 1, further comprising sending the tag recommendation to a device associated with a user to be presented to the user as a recommendation for tagging the audio stream.

3. The method of claim 1, wherein the tag recommendation is further based on one of a tagging history of a user and a context of the user.

4. The method of claim 1, further comprising generating a ranked list of tag recommendations based on the identified tags.

5. The method of claim 4, wherein the tag recommendations in the ranked list are ranked based on one of a context of a conversation when a tag was previously used by a user, a similarity between the tag and a topic identified in the audio stream, whether the user has previously accepted a recommendation of the tag in the ranked list, and whether the user has previously declined the recommendation of the tag in the ranked list.

6. The method of claim 4, further comprising sending a tag from the ranked list of tag recommendations to a device as the tag recommendation for tagging the audio stream.

7. The method of claim 1, wherein the tag recommendation is configured to allow a user to edit the tag recommendation.

8. The method of claim 1, wherein analyzing the audio stream to identify topics in the audio stream comprises comparing content of the audio stream with search terms in a knowledge base of search terms.

9. A system comprising:

a processor; and

a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising;

analyzing an audio stream of an utterance of a user to identify topics in the audio stream;

identifying tags related to the topics to yield identified tags;

identifying content of a document associated with the user; and

based on the tags, the topics, and the content of the document, generating a tag recommendation for tagging the audio stream.

10. The system of claim 9, wherein the computer-readable storage device stores additional instructions which, when executed by the processor, cause the processor to perform further operations comprising sending the tag recommendation to a device associated with a user to be presented to the user as a recommendation for tagging the audio stream.

11. The system of claim 9, wherein the tag recommendation is further based on one of a tagging history of a user and a context of the user.

12. The system of claim 9, wherein the computer-readable storage device stores additional instructions which, when executed by the processor, cause the processor to perform further operations comprising generating a ranked list of tag recommendations based on the identified tags.

13. The system of claim 12, wherein the tag recommendations in the ranked list are ranked based on one of a context of a conversation when a tag was previously used by a user, a similarity between the tag and a topic identified in the audio stream, whether the user has previously accepted a recommendation of the tag in the ranked list, and whether the user has previously declined the recommendation of the tag in the ranked list.

14. The system of claim 12, wherein the computer-readable storage device stores additional instructions which, when executed by the processor, cause the processor to perform further operations comprising sending a tag from the ranked list of tag recommendations to a device as the tag recommendation for tagging the audio stream.

15. The system of claim 9, wherein the tag recommendation is configured to allow a user to edit the tag recommendation.

16. A computer-readable storage device storing instructions which, when executed by a processor, cause the processor to perform operations comprising:

analyzing an audio stream of an utterance of a user to identify topics in the audio stream;

identifying tags related to the topics;

identifying content of a document that the user is working on; and

based on the tags, the topics, and the content of the document, generating a tag recommendation for tagging the audio stream.

17. The computer-readable storage device of claim 16, wherein analyzing the audio stream to identify topics in the audio stream comprises comparing content of the audio stream with search terms in a knowledge base of search terms.

18. The computer-readable storage device of claim 16, storing additional instructions which, when executed by the processor, cause the processor to perform further operations comprising sending the tag recommendation to a device associated with a user to be presented to the user as a recommendation for tagging the audio stream.

19. The computer-readable storage device of claim 16, wherein the tag recommendation is further based on one of a tagging history of a user and a context of the user.

20. The computer-readable storage device of claim 16, storing additional instructions which, when executed by the processor, cause the processor to perform further operations comprising generating a ranked list of tag recommendations based on the identified tags.