Method and apparatus of providing messaging service and callback feature to mobile stations

• US 9,154,940 B2
• Filed: 11/20/2012
• Issued: 10/06/2015
• Est. Priority Date: 09/09/2010
• Status: Active Grant

• Current Assignee: Datto LLC
• Original Assignee: Kaseya Limited
• Inventors: Miller, Allan
• Primary Examiner(s): Eng, George
• Assistant Examiner(s): DEAN, JR, JOSEPH E
• Application Number:
  US13/681,824
• Publication Number:
  US 20130078987A1
• Time in Patent Office: 1,050 Days
• Field of Search: 455/419, 455/418, 455/412.2, 370/349, 717/127
• US Class Current: 1/1
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06F 8/61 Installation
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 69/22 Parsing or analysis of headers
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 24/00 : Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/18 : Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/50 : Service provisioning or reconfiguring
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 60/005 : Multiple registrations, e.g. multihoming
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/22 : Processing or transfer of terminal data, e.g. status or physical capabilities

Abstract

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. One example method may include determining via a hosted server that an action needs to be performed by a mobile device under management. The method may further include generating a message via the hosted server, the message includes the action, and transmitting the message to the mobile device under management, and receiving a result message from the mobile device under management responsive to the transmitted message, the result message indicating that the action has been satisfied.

Claims

1. A method comprising:

monitoring operations performed by a mobile device;

automatically determining an application that needs to be executed on the mobile device;

generating at least one action comprising a command for a backup operation to be performed by the mobile device, wherein generating the at least one action comprises assigning a session identifier (ID) to the action and storing the action as pending;

generating a short message service (SMS) message that includes the at least one action;

transmitting the SMS message to the mobile station comprising the application and corresponding execution information;

receiving a system identification (ID) in the SMS message;

transmitting the system ID to the mobile agent to verify receiving the system ID;

invoking at least one process included in the SMS message and identifying the application; and

executing the application without user interaction.

2. The method of claim 1, wherein the monitoring of the operations performed by the mobile device is performed by a remote administrative device that determines whether the at least one action needs to be performed on the mobile device.

3. The method of claim 1, further comprising:

accessing a software database server to obtain the application that needs to be installed on the mobile device; and

forwarding the application to the mobile device.

4. The method of claim 1, wherein the system ID is embedded in a uniform resource locator (URL) link that is transmitted to the mobile device in the SMS message.

5. The method of claim 1, wherein the at least one action is used to install the application on the mobile device, wherein the action is identified by a unique sequence number.

6. The method of claim 5, further comprising:

discarding, via the mobile agent router, the received sequence number if it is lesser in value than a previously received sequence number.

7. An apparatus comprising:

a processor configured to

monitor operations performed by a mobile device,

automatically determine an application that needs to be executed on the mobile device,

generate at least one action comprising a command for a backup operation to be performed by the mobile device, wherein to generate the at least one action comprises assigning a session identifier (ID) to the action and storing the action as pending, and

generate a short message service (SMS) message that includes the at least one action; and

a transmitter configured to

transmit the SMS message to the mobile station including the application and corresponding execution information, and receiving a system identification (ID) in the SMS message, and

transmit the system ID to the mobile agent to verify receiving the system ID; and

wherein the processor is further configured to invoke at least one process included in the SMS message, identify the application, and execute the application without user interaction.

8. The apparatus of claim 7, wherein the processor monitors the operations performed by the mobile device to determine whether the at least one action needs to be performed on the mobile device.

9. The apparatus of claim 7, wherein the processor is further configured to access a software database server to obtain the application that needs to be installed on the mobile device, and forward the application to the mobile device.

10. The apparatus of claim 7, wherein the system ID is embedded in a uniform resource locator (URL) link that is transmitted to the mobile device in the SMS message.

11. The apparatus of claim 7, wherein the at least one action is used to install the application on the mobile device, wherein the action is identified by a unique sequence number.

12. The apparatus of claim 11, wherein the processor is further configured to discarding the received sequence number if it is lesser in value than a previously received sequence number.

13. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:

monitoring operations performed by a mobile device;

automatically determining an application that needs to be executed on the mobile device;

generating at least one action comprising a command for a backup operation to be performed by the mobile device, wherein generating the at least one action comprises assigning a session identifier (ID) to the action and storing the action as pending;

generating a short message service (SMS) message that includes the at least one action;

transmitting the SMS message to the mobile station comprising the application and corresponding execution information;

receiving a system identification (ID) in the SMS message;

transmitting the system ID to the mobile agent to verify receiving the system ID;

invoking at least one process included in the SMS message and identifying the application; and

executing the application without user interaction.

14. The non-transitory computer readable storage medium of claim 13, wherein the monitoring of the operations performed by the mobile device is performed by a remote administrative device that determines whether the at least one action needs to be performed on the mobile device.

15. The non-transitory computer readable storage medium of claim 13, wherein the processor is further configured to perform:

accessing a software database server to obtain the application that needs to be installed on the mobile device; and

forwarding the application to the mobile device.

16. The non-transitory computer readable storage medium of claim 13, wherein the system ID is embedded in a uniform resource locator (URL) link that is transmitted to the mobile device in the SMS message.

17. The non-transitory computer readable storage medium of claim 13, wherein the at least one action is used to install the application on the mobile device, wherein the action is identified by a unique sequence number, wherein the processor is further configured to perform discarding, the received sequence number if it is lesser in value than a previously received sequence number.