Methods and systems for mapping repair orders within a database
First Claim
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1. A method comprising:
- storing, within a repair order (RO) database at a computer-readable data storage device, a first un-mapped RO comprising contents pertaining to a prior instance of servicing a device, wherein the contents of the first un-mapped RO include a non-standard RO term;
identifying, at a processor during a search of the contents of the first un-mapped RO, first field data that matches data defined for recording in at least one data field of a data record to map repair orders;
generating, at the computer-readable data storage device, a first data record to map the first un-mapped RO for subsequent searching of the RO database;
storing, within the first data record at the computer-readable data storage device, the first field data identified during the search of the contents of the first un-mapped RO;
generating, at the processor, a first mapped RO that corresponds to the first un-mapped RO and includes modified contents pertaining to the prior instance of servicing the device, wherein the modified contents of the first mapped RO match the contents of the first un-mapped RO except that the modified content include a standard RO term in place of the non-standard RO term; and
storing, within the RO database, the first mapped RO.
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Abstract
Methods and systems for mapping repairs orders within a database are described. Mapping a repair order can include generating a searchable data record with multiple data record fields. Each data record field can include a term located on the repair order or a standard term associated with the term on the repair order. In order to retrieve repair orders from the database, the data records can be searched using search criteria that match standard terms storable in the data record fields. Although the repair orders can be searched to find repair orders with terms that match the search criteria, the search may be carried out more efficiently (e.g., quicker) by searching the data records instead of the repair orders. One or more repair orders can be associated with real-fix tips. Phrases of the real-fix tips can be selected automatically based, for example, or RO terms recited on the repair orders.
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Citations
19 Claims
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1. A method comprising:
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storing, within a repair order (RO) database at a computer-readable data storage device, a first un-mapped RO comprising contents pertaining to a prior instance of servicing a device, wherein the contents of the first un-mapped RO include a non-standard RO term; identifying, at a processor during a search of the contents of the first un-mapped RO, first field data that matches data defined for recording in at least one data field of a data record to map repair orders; generating, at the computer-readable data storage device, a first data record to map the first un-mapped RO for subsequent searching of the RO database; storing, within the first data record at the computer-readable data storage device, the first field data identified during the search of the contents of the first un-mapped RO; generating, at the processor, a first mapped RO that corresponds to the first un-mapped RO and includes modified contents pertaining to the prior instance of servicing the device, wherein the modified contents of the first mapped RO match the contents of the first un-mapped RO except that the modified content include a standard RO term in place of the non-standard RO term; and storing, within the RO database, the first mapped RO. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system comprising:
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a computer-readable data storage device storing a repair order (RO) database and within the RO database a first un-mapped RO comprising contents pertaining to a prior instance of servicing a device, wherein the contents of the first un-mapped RO include a non-standard RO term; and a data processing machine including a processor configured to execute computer-readable program instructions, wherein the computer-readable program instructions include program instructions executable by the processor to (i) identify, at the processor during a search of the contents of the first un-mapped RO, first field data that matches data defined for recording in at least one data field of a data record to map repair orders, (ii) generate, at the data storage device, a first data record to map the first un-mapped RO for subsequent searching of the RO database, (iii) store, within the first data record, the first field data identified during the search of the contents of the first un-mapped RO, (iv) generate, at the processor, a first mapped RO that corresponds to the first un-mapped RO and includes modified contents pertaining to the prior instance of servicing the device, wherein the modified contents of the first mapped RO match the contents of the first un-mapped RO except that the modified content include a standard RO term in place of the non-standard RO term, and (v) store, within the RO database, the first mapped RO. - View Dependent Claims (15, 16, 17, 18, 19)
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Specification
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Current AssigneeSnap-On Incorporated
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Original AssigneeSnap-On Incorporated
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InventorsMerg, Patrick S.
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Primary Examiner(s)Stevens, Robert
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Application NumberUS13/746,165Publication NumberTime in Patent Office995 DaysField of Search707/731, 707/802US Class Current1/1CPC Class CodesG06F 16/316 Indexing structuresG06F 3/0482 Interaction with lists of s...G06F 3/04842 Selection of displayed obje...G06Q 10/20 Administration of product r...
